Overall, the two people that helped me were very courteous and friendly, and made process simple. However, I was not happy about being told a price they would pay on the phone and then have them reduce it when I took the 3 hour trip to drive the car to them and had a friend follow me to drive me back to my city.

good service although the finance mgr is a bit to pushy

Good service

Raj was great. My regular maintenance took less time than expected and there were no surprises.

Jason Wanner was my service rep at the Roseville Automall. I can’t say enough good things about Jason. The most professional service rep I have ever dealt with. He explained everything to me in layman terms and made sure that I was satisfied to the 10th°. I would recommend Jason to anyone who has service was Subaru Roseville in the future or is interested in buying a Subaru car.

I told everyone I know how easy it was to sell a car to autonation.

Staff that helped me were upfront and very accommodating

Car was done sooner than promised, no pushing for additives or anything not recommended by the manufacturer and Cody provided a clear estimate for tires and brakes which are needed after 6 years.

Took my van in for a service..Heather was super nice & actually knew what to do.

Fantastic service.

They purchased my 2014 Avalon

I have never had such a hard time with a dealership. From day one of looking the agents didn’t listen to what I was looking for. I will NEVER shop for a car here again.

They are nice until you drive off the lot and your car has a problem. I was told my issue would be covered by a 90 day warranty then they switched it after the fact and said "oh actually sorry we gave you misinformation that's actually not covered" and they did nothing, and I was left high and dry with the bill. Zero accountability for their word! Take what they say with a grain of salt because they don't take responsibility for what they tell you. Response: Oh you want to help me know? Why, because of your well deserved one star review? Of course you're reaching out now to save face, but when you people were putting me through the ringer with one misinformation and empty promise after another you did nothing but refuse to take responsibility. I'm just worried about your other customers you have dismissed like me who haven't written reviews and are just left paying the price. Let this be lesson that when you say something to your customers you should have the decency to honor your word.

Love the service and staff

Regular maintenance while you wait

No pressure, great staff- great bunch of folks who will work with you, appreciate you, and your time, and not give you the run around.

I wish I Could say this was a good experience but I can't. So we go in to the dealership fully expecting to pay sticker price on their used cars, but we also expect The equipment to work as well.. Especially when it comes to the rear lift gate button which did not. Their lame excuse was "well the keyfob works the so you can use that" I Politely ask if they can fix the rear button So we don't have to carry the key everywhere we go or pull it out to activate the rear gate. It was met with a hard and firm no we're not going to do it and ended up not buying out of principle. Same day calling auto nation corporate headquarters they will get a bad report, As should be expected. Shame on you Subaru auto nation for not wanting our equipment to work properly. Only thing I can say is wow! Very poor customer service!!!

Amber did a great job facilitating the entire transaction!

My service adviser Cody P. as always very thorough job. In and out fast ✅

The service team at Subaru Roseville is top notch. Jason was the last advisor I worked with and kept me up-to-date on a software glitch with the infotainment. Very professional and courteous. I’ve also worked with Cody in the past and receive the same professionalism. Thank you for keeping me rolling down the road safely.

Fast friendly very professional Completed check in in 15 minutes completed check out in 15 minutes best service ever

From making my appointment to having the work done and picking up... this Subaru service center offered outstanding customer service. A big shout out to all involved. Special thanks to Cody Pickinpaugh! Thank you, and I will definitely recommend.

efficient and friendly on our crosstek purchase

Great customer service and friendly staff.

Raj is very attentive. Listened to and addressed my concerns. Worked with techs to ensure audio issue was fixed. Kept me informed.

Heather helped me , she is amazing does a great job everytime I come into Subaru .

Always amazing customer service!

From Kevin in sales to Heather in service it has been a fantastic experience!

Inook Yeo and Jordan were the reason I bought my car. Both were genuine and listened to my wants and needs. I dreaded the whole process of buying a car. I discovered that you can actually enjoy buying a car if you have the right people helping you! Thank you Subaru , Inook and Jordan Glenda P.

I was so surprised how easy and quickly buying our new Equinox was. Our sales person Jordan was amazing!!! This will make our trip back home a bit more comfortable. Thank you Wendy and Kevin

Great experience! The person who handled my maintenance, Cody, was very personable. I also was give a complementary rental by enterprise since my maintenance and recall took approximately 4hrs. Will be back for sure!

Polite knowledgeable service person. Brought car in earlier than appointment time and they still serviced it in a timely manner. Pricing was right and life is good

All staff members were kind, attentive, and extremely knowledgeable. Waiting area and surrounding areas were clean. Car is driving nicely, no complaints! Bonus: got a free toy for my dogs and they love it! Thank you Heather :)

First time Subaru customer. Blown away by how easy and fast the process went, and their warranty and service department surpassed anything my wife and I have ever experienced at Acura. RAM, Honda, and Forf dealerships across the Nation = retired military, we got around.

Thank you to subaru and my advisor Raj Sarin. My new front brakes, alignment and my new passenger seat are wonderful.

Subaru always exceeds my expectations. I am always able to communicate with my service advisor with any questions or concerns; they are also always prompt to return my call back. You really feel like you are cared for at this dealership. Jason went above and beyond to make things right when a small issue came up at my pick up. It’s those little things that really make customers feel like they are cared for. Thanks again! -Ken Devine 2019 Subaru Ascent

Had lots of new cars in my life and never had the service I've received at Autonation Subaru.. Everyone from my service advisor Cody to all the mechanics I've had the opportunity to work with just rock They make you feel like you own the place

Came by to look at their inventory and Kevin was very friendly, professional, and informative! Highly recommended! Ask for Kevin! 👍🙂🚙

The staff was great. We found a great car at a good price. We’d come back again.

I had the best experience at Autonation Subaru Roseville! Everyone it super outgoing and nice.

Michael at Roseville Subaru was quick to welcome us after two terrible KIA dealership visits. From test drive to digital finance paperwork, I was impressed. Even when we ran into technical issues halfway through the process, Michael handled it and continued to make the situation low stress and easy. I love my new 2021 Subaru Crosstrek and will be a long time Roseville Subaru customer.

Mechanics are amazing, management is okay... service been slacking since don left

Cody always offers Great Customer Service and keeps me informed on any identified problems and the cost of any and all repairs.

Auto Nation Roseville Subaru staff is always courteous, professional, and always takes care of us!

John is the best car salesman! He tried his best to get me better deal but management won't budge. They do complimentary car checks but to get a service there is OUTRAGOUS $$!!!

Great customer service. The service writer is very attentive and kept me updated three times about the status of my car. Car was cleaned inside and washed outside when it was returned to me.

AutoNation Subaru of Roseville continues to impress me with their quality of service and attention to detail. Although they were really busy when I arrived, they worked fast and attended to my Ascent. Their waiting area is commendable; coffee is always availble.

First time at this facility for an oil change and came out disappointed. An IPhone charger was left out during service and a day later after the service, we noticed the charger being dirty(grease like) and torn at the end of the connection plug. Not cool… don’t expect anything from this, just putting it out there. On top of that, I had an appointment for an oil change and it took over two and a half hours, and was offered a ride home but not a returning ride to the dealership.

Cody is the best! Excellent service along with a quick delivery and pick up!!! Highly recommend this professional team.

This dealership made it so painless to buy a car. Jordan was awesome and made the whole car buying experience enjoyable.

I purchased a used truck here. During the purchase process, everyone was very friendly. I got my truck and I was very happy. The service afterwards has been horrible though. As I owned the truck for a few days I discovered some issues with it. Not all the doors locked, some safety features related to the air bags don't work, there was a ton of goldfish under the rear seat, and I have a weird sound coming from under the truck. None of this was told to me during the sales process. I called and emailed the sales person and dealer multiple times over a few weeks to get some kind of answer to either fix this stuff, or help fix it, and they never answered. They sent me plenty of "review" emails, but nothing back from the people I contacted. They are just ignoring me. Sales process was fine. But when it comes to afterwards, the company has completely ignored me. I will not be returning to this particular business. Very disappointed in the service after I purchased a truck from them.

I got my 2018 Subaru Forester towed to AutoNation in the morning and they were able to identify the problem (blown air compressor), fix it, and have it ready for me at 5:00 pm that same day. It was costly, but they were very efficient and kept me updated throughout the process.

Easy comfortable buying experience for me of my Subaru Ascent.

Awesome experience. Always extremely friendly and helpful. Never want to buy a car from another dealer simply because of the great buying experience and customer service.

Cody was a great service advisor. He made sure I was in and out, on my way back to work. Excellent customer, definitely don’t mind driving the extra miles from Elk Grove to Roseville. Will be recommending to friends and family.

I always leave the service department confident in the work they did. The two service advisors I have worked with are always friendly and professional.

My Service Advisor (Raj) Sarin Rajender took very good care of me, and is one of the best Service Advisor's I have ever had.

Had my recently purchased Forester in for regular maintenance check. Excellent experience, service, speed, and efficiency! A shout out to Heather my service person, who was absolutely perfect. I highly recommend service here. So much better than Roseville Toyota.

Had appointment for an oil change and to check previous repaired leaking timing cover gasket. One hour and 45 minutes later my car was finally done. Very slow compared to prior appointments.

My service was great during the Process and after. Sergey made sure I loved my car and continued to love it with no issues.

I'll preface my rating that John Talaga, our sales contact was outstanding. We were buying a use car, cash deal, for our daughter's first car. It is because of Finance/management that I'm giving them only a three start rating. The sticker price on the car was clear and reflected the year of the vehicle and the "no haggle price." After we agreed to purchase the car (cash, no financing needed) it should have been a quick and easy transaction. We were getting ready to pay, and then were informed that Finance/Management said the price was a mistake, and the price on the sticker was incorrect, and that specific price was supposed to be for a car one year older, a 2012 Forester, which coincidentally we did NOT see on the lot. Finance/management said that the 2013 car we were buying was $1,500 more. We found this strange since the sticker on the window clearly showed a 2013 (and not a 2012 year model) and the listed price. John went to bat for us and Finance /management stood by the original price. We paid well over Bluebook even with the original price due to the current state of the used car market, but paying an additional $1500 would have been almost double Bluebook price. Mistake, or opportunity to make more money? Hmmm... John was great, will contact him again in the future if needed.

I am a new Subaru owner thanks to the wonderful salesmanship Of Kevin and the finance man John! The whole experience was enjoyable and I didn't feel pressured at all. Kevin was very helpful and was super kind to me and my family and explain all the features of the vehicle to me , I got a great deal and now a proud owner of a 2018 outback limited. I also want to write on John the finance man, He was professional , friendly , kind and answered all my questions. I am so thankful for these two guys and the service they provided to me.

Best car buying experience I've ever had and I didn't even buy a Subaru! Salesmen Thanh and John the finance-man were so helpful, professional, and pleasant to work with during the process of buying my 2016 Mazda3. I never once felt pressured or uncomfortable during the short couple of hours that I was there and drove away happy with my purchase!

Zen Seniuk, eCommerce Sales, completely understood my needs for the ownership of a Legacy. He located the perfect Legacy that met my needs quickly and efficiently. Also, thanks to John Elmore, CFS Manager, I have no regrets.

Very helpful you have any questions they can help! I was helped by LACEY BLACK she gave me a great breakdown of what they offered , how often it was recommended very knowledgeable. Thank you team Subaru!

Disappointed

In May I purchased this car and a month and a half later it stopped working I took it to get serviced and they told me it would be $3100 to get it fixed. They kept the car for a week without my knowledge and every time I would call no one would get back to me. It is still having the exact same issues after being “serviced”. I even asked for the service receipt and papers yet they are apparently unable to give me.They sold me a lemon and now I’m stuck with a car that I can’t drive that I still have to pay for. I advise against purchasing with them they are just looking to take your money it’s all a scam DO NOT BUY FROM AUTONATION!

I had a rear brake pads replacement done on August 23rd and I was happy with the great service provided Lacy Black, my Service Advisor. She arranged for my free transportation home and she promptly contacted me to pick up my vehicle after job was done. My vehicle was also given a free multi-point inspection and car wash that day.

I love having a service representative that knows me & the history on my car. Lacey Black is very good at her job and it is helpful to me to have the same face every time I go for service. Also, the service is prompt, professional and on time. They take good care of my car and me. The place is clean and comfortable if you have to wait and people respect regulations regarding covid19. On top of that I LOVE my Forester and hope it lasts for at least another 50,000 miles.

We received excellent service from Kevin Hoohuli at AutoNation Subaru. It was one of the fastest experiences we've ever had purchasing a car. Cody and Heather in the Service Department were also very friendly. We look forward to bringing our vehicle back for scheduled maintenance.

Thanks to service writer Jason Wanner for always having the highest quality in customer service! He's the reason I return.

I'm happy to say I'm very pleased with Autonation Subaru Roseville. I've consistently taken my WRX into service with them and been mostly pleased with their service. Jason was very responsive and understanding of both my concern and issue regarding a warranty product with my 2017 WRX. I feel like he was able to take a step beyond being an employee to a corporation and put himself into a consumers/ enthusiasts shoes. He even recommended a place for my eventual STI transmission swap. Both he and Subaru exceeded my expectations while honoring their values and reputation. The only reason for the 4 stars is because of the time for the warranty process to take place which is not the service department's fault and I can't give 4.5.

Heather is awesome

They did a great job. I am a satisfied customer.

Lack of professionalism from staff. Repairs took longer than expected.

The worst experience on my life the sales person they don't know how to do sales sorry wasting my time

Ask for Mariah!!! 👍

Easy scheduling. Great service adviser, Raj.

Very great and reliable service!

Mariah was great! Our Crosstrek is nice

Fourth time in, first three times was not happy Jason Wanner was EXCELLENT Told work would take an hour and a half, it was done in 45 minutes.

New to the area, first visit, and Cody went out of his way to make me feel wanted. Time estimate to get the work done was spot on.

They were patient, non-aggressive, and very easy to work with. Will recommend to others

AutoNation performed the recall service for my Subaru fuel pump impeller in the time quoted, and changed my oil/filter on request. Thanks!

Great costumer service. 👍💖 I feel 110% comfortable bring my little Subaru in every time. Thank you guys! 🤩

I have never been one to always go back to the dealership for service and maintenance, but AutoNation Subaru Roseville, changed my practices. They have been so good at servicing my Ascent and have been very responsive to my questions. Additionally, they have been competitively priced for services, as well as matched Costco pricing on new tires. My service advisor is Jason Wanner and he helps me keep on schedule with necessary maintenance. I am very pleased!

Easy, fast buying experience. Customer service was great! My 1st contact was via email. Car was set aside for my arrival to test drive. Love my Subaru Outback Limited ❤❤

Zen our salesmen was amazing! He did not push absolutely anything on us. He was very informative and helped us tremendously. I highly recommend Zen for all your vehicle purchasing needs.

All staff were very friendly. Jason answered all my questions and the service was completed quickly.

Good service, good peaple

Justin took great care of my car. Everything was done n time. Friendly staff.

All the staff was polite and efficient. The job was done quickly. My service advisor, Lacey, was particularly helpful and friendly.

We just picked up our '22 Wilderness Edition of the Outback. Subaru's newest Special Edition. The car is amazing. Subaru makes a quality car with great fit and finish. But our experience with Rodrick Gregory as out sales rep was excellent. He was honest and clear in his communications. He gave us a price that was very reasonable given the current vehicle market and never once made us feel pressured into anything I recommend that you shop local in Roseville and ask for Rod.

Great customer service ! From the moment that I arrived , everyone was great! Thank you. Special thanks to our rep. Jason !

The "service advisor " was disorganized and not particularly knowledgable. This service appointment was supposed to last 2-3 hours. 5 hours later i was calling to see if my car was ready. The "service advisor" was clueless.

Crazy how buying a car could be such a fun and great experience. If you want that please check out Roseville Subaru!! These people are fantastic and very knowledgeable. I have anxiety when it comes to big purchases but Zen our awesome salesman took really good care of us and made sure we didn’t feel any kind of way but happy and relaxed. Zen knew everything about our Subaru Forrester and that’s what sold the car. Zen was the perfect person for us and it was all luck or fate if you will. Thank you very much to Zen and the whole Roseville Subaru team, we love our Forrester and so happy to be a part of the family. Side note. Wife and I literally went home after we purchased and talked more about our guy Zen and the experience we had than the actual car itself. We were kind of sad to drive off and say good bye. That’s what Zen really means to us!!

For a dealer that screams "we are the best", they sadly are not. Impossible to get a appointment. We have a 2020 Outback, owned by Richard ###gang that has suspension noise that they say they cannot hear. I'm glad I didn't buy my new 2021 Forester from them. What a bunch of clowns

Good service overall. Efficient and helpful service advisor. I found the service a bit pricey however.

Cody was excellent and he went above and beyond to help me. Service manager no help at all.

Great experience. Our sales person, Meriah, is friendly, confident, helpful and not pushy (which we love.) Even though we didn't make a purchase (the car we wanted to test drive is in service) it's been a great experience.

Car was repaired on a timely basis. They kept me informed on what was happening and any cost implications. I expected to pay more and was pleasantly surprised. :)

The staff there was very accommodating and a pleasure to work with.

Nice facility and convenient. But I don't get why it takes so long to finish a car when I have an appointment and they know I am waiting.

Good job , friendly staff .

Excellent service and the staff is very professional and courteous.

The service team is awesome. Cody, Jason, Lacey and Karen are the best. They take care of you and are so sincere. Thank you guys for everything. Cheers.

I was so pleased with buying a car through Roseville Subaru. From the moment I emailed and heard from Corey, to meeting in person, his knowledge of the Outback, his relaxed personality and ease of conversations were over the top! Buying a car is always a little stressful and if you have the wrong kind of Salesman, you can turn away and take your business somewhere else. I live in Elk Grove and that week I did not feel it at the EG Subaru. I was also so surprised that the entire process was done in 2 1/2 hours. Any time we have bought cars at Nissan, it is at least a 6 hour process! I also want to say thank you to Bradley! Both men were nothing but a pleasure to work with. It was funny B/C I brought my 19 yr old daughter and told her that it would be long day. As we were in the signing office she said , “these guys are so nice.” I responded that this was not the norm. Thank you again! We love our Outback!

I was so pleased with buying a car through Roseville Subaru. From the moment I emailed and heard from Corey, to meeting in person, his knowledge of the Outback, his relaxed personality and ease of conversations were over the top! Buying a car is always a little stressful and if you have the wrong kind of Salesman, you can turn away and take your business somewhere else. I live in Elk Grove and that week I did not feel it at the EG Subaru. I was also so surprised that the entire process was done in 2 1/2 hours. Any time we have bought cars at Nissan, it is at least a 6 hour process! I also want to say thank you to Bradley! Both men were nothing but a pleasure to work with. It was funny B/C I brought my 19 yr old daughter and told her that it would be long day. As we were in the signing office she said , “these guys are so nice.” I responded that this was not the norm. Thank you again! We love our Outback!

I've been getting my Impreza serviced at Autonation Subaru Roseville since i bought the car in 2017, I've always been satisfied with the friendly service from the sale, till now. Cody has been has been handling appointments for the last couple years and he always communicates in a timely and professional manner. Great dealership!

I made my needed appointment and wanted them to take their time reviewing my problems. I was dealing with Lacy, and in advanced asked for a rental from Enterprise. Lacy was truly accommodating, kept me up with what was being done. Love her! All in all a wonderful experience,and have decided if I need another vehicle I will not hesitate to drive my 71 miles again! Thank you!

The customer care person is ALWAYS so accommodating and helpful. Makes service enjoyable and not a chore.

Had a minor recall completed on my Forester. Made the appointment, showed up on time, all work was completed within the expected time. Worked while I waited in the comfortable lounge.

I recently purchased my vehicle at AutoNation Subaru and it was by far the easiest car buying experience ever! I worked with Cory Burnett and he made the process easy and stress free. There were no silly games, no bait and switch and none of the manipulation other dealerships pull. The trade in value on my old car stayed the same as their online appraisal, again no funny dealership math to throw a monkey wrench into our plans. Every step was seamless and this is the first time I've actually enjoyed buying a new car. When anyone in my family needs a new car in the future this will be our first stop.

Can’t get them to call me back after leaving a voicemail, selecting the call-back option when all lines are busy, and leaving a message with the receptionist when she answered but no one was free to help me. I’ve already been there and it’s a simple fix I asked for. My husband also called and they never called him back, either. I call every 3-5 days and still no follow-through.

So you buy a car new from this dealership Only take it here for all the services Prepaid by us...bought a lifetime battery Told any autonation dealership can service battery, car dies out of town and they now want the dead battery in the car and towed in to replace and if we put a different battery then we loose the the lifetime warranty The ignorance and audacity to do this Last subaru we will purchase and definitely ety not from this hole

Cody was great about keeping me in the loop about my car's needs. They fixed the problems and let me know about some other issues that may need fixing in the future. I called them to arrange an Uber to pick me up and they said a customer service person would get back to me. After calling 2x and still no response, I had my brother drive me there. Do they not clean cars anymore? My car was there 3 days and the bill was $1800...would have been nice to have the car cleaned too...maybe you have to pay extra for that? I will give them a pass for this because in the past everything was great and I know they were really busy the day I picked up...

Excellent team!!

Great experience from start to finish. Mariah was professional and knew the cars inside and out. Every question answered before I even asked. Finance department was very helpful and explained everything perfectly.

Courteous Service, well organized place everything was done as scheduled in time.

Always a good experience with their service department.

We enjoyed the no stress environment for sure everyone was quite pleasing to be around. We wanted a hybrid so why did we chose a crosstrek? We looked at Ford, Honda and Toyota but we chose the Subaru for its all electric capability. The driving my wife does on her commute has a lot of distance of under 65 mph. Though overall the others boast of higher gas mileage the gas mileage we got on the first tank blew them away at just over 50 mpg! Now she is getting set up to charge at work which will boost it even more. If your going to fall in love with it no doubt it might as well be pretty which it is drop dead gorgeous. Everyone was quite helpful in instructing my wife how to operate the basics of the features. I have gladly recommended you already and will in the future.

Arrived, an initial check-in happened quickly and the service rep was out within a few minutes. Reviewed actions for the day, recall and regular service. No donuts, but understandable with COVID, don’t want everyone’s hands in the box. Overall wait time was three hours, quite reasonable considering there were three services performed. Comfortable seating and was updated as things moved along. Drinks available and the restroom was clean. Overall, an excellent experience.

Faster than expected and they were polite and easy to work with. I’m happy to get the oil changed there and do the standard servicing.

Fantastic service. Not all Subaru Dealerships are equal. As long as I live here, I’ll never go anywhere else.

Kevin made our experience seamless & easy - we checked out Auto Nation Subaru Roseville hoping to buy an Ascent. We got lucky and there was 1 Ascent in stock that wasn’t spoken for - we checked out the car, took a test drive, and bought our new Ascent without a hiccup. We were given undivided attention on a busy Saturday morning, got all of our (many) questions about the car and it’s workings answered. We could not have asked for an easier or better experience!

I just bought my 2021 Crosstrek in January and this was my first service in Roseville. It was a wonderful experience and I was treated very kindly. Highly recommend.

I found the vehicle online, and I was out of town for work the dealer held the vehicle for me, when I was finally able to see the vehicle everything was clean. Overall a decent experience at the dealer especially considering they held the vehicle for me. However I can't give 5 stars because on the 6th or 7th day of owning the car (the return period was 5 days) I had driven the car maybe a total of 300 miles after purchasing, the check engine light came on and will not be able to pass smog in the future,, and the interior dome lights stopped working. When I tried calling, emailing, and texting the dealership about the issue they never responded about it.

Great customer service and very thorough! We also got a good deal on our Outback, even better than used car lots.

On 8 July my Subaru Forester was serviced by AutoNation and it was noted in the "Multi-Point Inspection that the Engine and Cabin Air Filter condition needed attention. Yet, as part of service, by AutoNation, on 16 Feb of this year, the Cabin and engine air filter was "replaced". It appears that the filters supposedly changed on 16 February was not performed, otherwise why would the maintenance people suggest changing them on 8 July?

Excellent honest service

Saw a Tesla on AutoNation and was able to inquire about it online. Rod called me almost immediately and was able to verify it's availability. It took a day before it was ready to view but when it was, he called and arranged a test drive. Neither Rod nor I was familar with Tesla and during our test drive we stopped by a charging station to give it a quick boost since we only had about 30 milies left on the battery. It took us about 10 minutes and some googling to figure out where the charge port was. Rod was a champ, he let me have my fun and didn't pressure me for time at all. The folks at AutoNation Subaru are awesome and so is the car. Many thanks!

I had a great experience at AutoNation Subaru Roseville. Lacy took care of everything and took off my coupon. I can’t thank her enough for her professionalism and patience. She answered all my questions.I will definitely be back for service when needed.

Great customer service!! Thank you Alvin and John for helping us out and making sure we got taken care of. My daughter loves her car!!

We recieived outstanding care, Jason was able to provide us with just what we needed, in a timely fashion. We also received a car wash after our care.

I have mixed feelings about the whole AutoNation Subaru interactions I've experienced. On one hand I love my car and have been very happy with it, even if it has had a few factory recalls. This is my first new car every other vehicle I have had previously has been used. I love Subaru's! The technician I work with Cody is super helpful and tries his best to be accommodating, friendly, responsive etc. The issues I mainly have is with AutoNation and whoever I deal with on the phone that manages the scheduling. On multiple occasions they have forgot to actually make a reservation, neglected to let me know they were keeping my car overnight and I needed a rental(poor communication skills). I live relatively far from the dealership so its not convenient to go to the dealership and has been a time consuming process. If I would have just bought my car through a regular Subaru dealership I would have been better off because I could have gone anywhere to any Subaru dealership now I'm forced to drive to auto nation which I strongly dislike. I had no idea that AutoNation was a super corporation and I can only go to an AutoNation to do anything on my car. So in summary love Subaru but dislike AutoNation. Also none of the employees at Subaru AutoNation did a very good job at Covid protocol. Everyone was very lax about wearing masks and made it pretty clear they choose politics over science. Super disappointing.

Fantastic experience.

Super helpful and got me out quickly. Only place I go for my outback msintence

Worked with Rod (Internet Sales Manager) on purchasing a Crosstrek. Rod and the staff are all excellent and genuine sales people. I would absolutely come here again in the future! There were a couple mistakes, but everything was handled quickly, thoroughly and with our concerns in mind.

Best auto service I have ever had in my lifetime of auto service. Subaru is on top of everything that is happening with your car. Having an assigned service person is wonderful. Lacey is mine and I just love her. The entire staff is customer service oriented. Very efficient, organized and on time. Would never have any other car manufacturer because of them besides loving my Subaru.

The service privided for my 2021 Outback atAuto Nation Subaru is Awesome ! Shoutout to Lacey Black ans staff♡

The service was great (thank you Kevin), but there was no negotiating on the price whatsoever due to extremely low inventory. We paid full MRSP. YIKES

It was wonderful. I went in at 11:00am and was on my way at 1:30 pm. I love my new car.

Called for a service appointment. They were fast and efficient with the regular service maintenance and inspection. Able to drive out after a few hours of waiting, they had an accommodating area for me to wait.

My service advisor, Cody, is the best. He is honest, professional and he communicates very well. I always ask for Cody.

My 2021 Outback broke down on a Sunday while traveling. I had the OB towed to Subaru Roseville and dropped off the keys in the early bird box. The following morning I received a call from Heather. I provided the details on the issue and my situation (traveling). She called me later that day and detailed the issues (one was a non-issue). The other issue was a failed AC compressor, which required ordering. I was traveling back to Arizona later in the week, so the AC required repair. They promised the car would be repaired within two days (allowing for part ordering). The car was delivered as promised. I feel that Heather and the Roseville Subaru team understood my problem and acted promptly to help me.

Lacey Black is an excellent Service Advisor. She was very helpful and knowledgeable.

No need to make a public statement just because of routine vehicle maintenance. Two recalls !!!! Handled perfectly, and in a timely manner.

Had the CrossTrek in for recall items Jason was great to work with

Always get good service and Heather is pleasant and listens to my needs.

Top shelf customer service

Excellent Service, friendly people, explained everything, got the job done quickly. Thumbs up!

I remember my overall reaction to the service appointment. I was quite surprised at how efficiently and quickly the work was performed. In the past when I brought in cars I purchased at other dealerships, the work was slow being completed. No mater how early the appointment, it took FOREVER for the work to be completed. I never got the car before mid to later afternoon. The work at the Subaru dealership was done quickly and efficiently. That was a real surprise. I was able to wait at the dealership for the work to be completed and it was done by mid morning. I give it top marks. And my Forrester runs beautifully.

Friendly agent, Heather, was knowledgeable, efficient, and the work was done in timely manner

Lacey, as always, provided excellent customer service. My vehicle's brake service was performed as promised.

Friendly, knowledgeable service, no pressure sales.

Amazing and fast experience. Got a great price with some money down on an awesome 2020 Subaru Outback. Awesome team that helped us in finance and sales. Michael was patient, informative, reasonable and respectful. Thanks to finance as well, I can’t remember his name unfortunately but he was a great guy also. We had a great experience and will be back to get some parts upgrades for our upcoming travels with the SUV. Have had my first service and a software recall upgrade and all has been great. Kathy was the one who’s helped me both times and she’s really nice and easy to work with.

Cody was amazing. He made sure that all went well and took good care of me.

got my new vehicle here. Cory was awesome, quite knowledgeable and a seems to be a true subaru loyalist. in short, he knows his subaru., they didnt have any discounts the day we purchased but i can understand why, if you have a vehicle thats as good as subaru, you wouldnt even need to advertise, this is my first subaru and im a Honda loyalist, but for the specific vehicle type i got i can honestly say subaru won over honda this time.. only time will tell how long this subaru will last on me, but i have my hopes up.. goodjob cory on getting me to buy a Subaru.. 👍👍👍

I just had my Forester serviced here and I'm very pleased with the service I got. It was easy to make the appointment and easy to check in. I chose to wait for the service to be done in their nice waiting area. My service rep kept me informed of the progress on my car and the work was done in a timely manner.

The advisor I spoke with was cordial, and the key drop off was smooth. Unfortunately, this dealership did not have much options to accommodate my situation (when compared to my previous car in another dealership—they had a loaner service). I was pretty stuck with no car and no way to get around, while my car is in service.

Heather, my service reprobative knows how to listen to my needs and does her best meet them. Summing up I trust her opinion to help me in keeping my car up to speed.

Conveniently located and generally can get the car in quickly!

I drive a Mazda but the dealership is now closed. So,, I've been bringing my car to this service department for the past few years. Heather is amazing! In fact, I appreciate the service I've received so much I'll be shopping for my next vehicle here!

Great experience, fast and easy. Alvin was great, he was honest and laid everything out for me without the usual sales person theatrics. Would definitely recommend.

Pleasant Fast Professional I am very pleased with my maintenance service. Raj has to be the BEST service man. He is thoughtful and explains in detail and goes out of his way to make sure the customer is satisfied.

I have had to take this vehicle in multiple times for issues that are manufacturing defects. The car is still under Warrenty, it’s that new. They have never offered me gas for my loss of wages or anything!! They said they could het an Uber to take me to work but could not pick me up even those these issues are the manufacturers fault!!!

I give ten out of five stars for the amazing experience I had. The customer service was incredible. It was a relaxed, no pressure and friendly environment. I'm so glad I bought my first car here. I will definitely be buying future cars from AutoNation Subaru Roseville. I highly recommend that if your looking for a new car, this is the place to go. Ask for Sergey, because he's the best.

Slow response time from service writers. Must be way to busy

Disappointed, very disappointed. We go there specifically for a vehicle posted online showing available, oh not there(I understand it may have sold)First disappointment. From there walked the lot for good 10 minutes 15. Nobody approached us. Not a single hello or a nod of acknowledging that we are there. Leave and check other dealers. Came back to discuss another vehicle but had to ask for help. Have a good credit score so being able to purchase was not a problem, but for some reason could not get an answer. Sales associate promised to call next next day, well that was two days ago. Leave a message for the sales manager and same disappointment. Not sure how we got so many 5 stars with my personal experience. We will find another Subaru dealer.

Just came in for my routine oil change etc. I've been coming here since 2014 and always a pleasure.

Heather was professional and courteous. The process took about 2 hours and I stayed instead of going home.

Dropped off car for a recall repair. Purchased a new phone later that day and had connectivity problems so Subaru wasn?t able to reach me when car was ready for pick up. I called them later in the day and was told car was ready, not aware the service department was about to close. My service manager not only waited after hours for me, patiently went over car report (the company that changed the oil on the car had replaced a filter with the wrong size) and when he went to bring the car up to me, he saw how dirty it was and took the time to wash it!

I do love my 2020 Outback Onyx with the turbo, it drives way well. However, warranty work is a little old after just one year; Bad subwoofer needed to be replaced. Bad seatbelt needed repair work Tinting windows has resulted in me paying out of pocket, elsewhere, in order to avoid continued frustration with lack of quality. I have a new radio warranty replacement waiting for MONTHS!! I ordered touch-up paint MONTHS ago and still have yet to receive it While personal communication with Subaru staff has always been good and professional, the matters 'out of srvc personnel hands' is much too high. I know some of this has to with the Pandemic, but adaptability to those circumstances, well over a year old at this point, is VERY FAR BEHIND what a customer would expect, especially a client who paid over 50,000 cash for his car.

Both Jenna in service and Stacy in finance did an excellent job in meeting our needs and answering our questions. Thank you very much

Subaru service has continued to exceed my expectations since working on my WRX purchased 4 yrs ago. They stand by their parts and warranties and I’ve never felt the run around. This time working with Jason was seamless. 2 years later and Once again, another great experience with Jason and Subaru Roseville. Always making it easy for the customer.

Cody was very helpful and considerate to an 84 year old! I live in Auburn but will still go to Roseville.

Routine maintenance on my 2007 Subaru Outback Sport was completed in the 2-hour estimated time frame; Raj suggested other beneficial services but did not pressure me to commit same day. It was a very positive experience.

I absolutely love this dealership! They treat their customers like royalty and they are very informative with details about your vehicle. The buying process at this location was stress free and bringing the car in for service is an awesome experience as well. I’m very happy with their service and what Subaru represents, which is pure diligence. I will always own a Subaru and will give my business at this location.

Happy to have recall work completed as promised; however, the checklist was misleading because someone listed cabin filter and engine air filter as "needing immediate attention". This is very misleading as I just replaced those parts in January!

AutoNation Subaru is the best place to bring your car! I have been to many other Subaru Dealerships in Northern California and this one is by far the best! The technicians and service people are always friendly and helpful. I leave each appointment feeling good about the service I received. If you are looking for a Subaru dealership, do yourself a favor and come here!

Great communication during service. While car was in for an oil change found another issue under warranty that got fixed. Great job.

Service has been great so far, on time and overall a pleasant experience.

Love my 2018 Outback purchased Roseville Autonation in January 2020! I have had excellent service at Subaru Autonation. Jason has given amazing customer care the past 3 times I’ve brought my Outback in to prepare for long road trips. He answers my multiple car questions Always patient and professional. It’s nice to have someone to trust in the car world. He Even helped me find my discount Coupon👍😄

very easy, smooth, and positive car buying experience. Staff went above and beyond to fix a few foibles and communicate what was going on. thank you!

The worst and most aggravating experience I have ever had with an auto service center. I dropped my car off for my 10am appointment. Jump forward to 1:30pm. I still have not heard from Subaru service center. Now mind you this is only an oil change and diagnostic I am getting done. So I call at 1:30pm, I leave my name and number for a call back. The time is now 3:30pm I still have not heard from Subaru service tech, I call again, I leave another message since apparently my tech is still busy. Long story short, because this incident is repetitive of on horrible communication. The time is 439 I call again to ask about retieving my car and they close at 5 and I'm now getting worried, again I leave a message for a call back. No one calls me back so I call again at 450 to check to see if I can get my car and the exchange center said they were closed and my tech is no longer there and I won't be able to pick my car up until Monday. That is not acceptable. Especially since the service my car required was not overnight service and I dropped it off in the morning. I did get my car that night at 6pm and my tech was still there but it required me going to Subaru and being very demanding. I never ever ever thought an oil change could be so stressful . Oh yeah and when I got to the service center my tech was not apologetic at first and tried telling me some crap lie and proceded to say he had to call his wife to let her know he will be late. RUDE! HIS PERSONAL LIFE HAS NOTHING TO DO WITH HIS HORRIBLE SERVICE.

Friendly and relaxed atmosphere at the Auto Nation Subaru Service Department.

We where looking to buy a used car. Travel to different dealerships during the week and came to Roseville Subaru. The price difference between used and new was small and the interest rate on a new one was definitely a factor in our decision. The salesman who took care of us was knowledgeable and answered out questions. The finance department was also very professional and not pushy like other dealerships. This is my 4th new car I bough at dealership. By far this was the best experience

The staff is professional knowledgeable and courteous they make me feel like family

Raj in the service department rocks!! I don't have to, but I always call to schedule an oil change and he's able to get me in the same day or first thing the next morning. He informs me on what should be done on my next service, but always gives me the option to do it myself. He even gives me a follow up call a few days later checking to make sure my car is running smooth. he's very down to earth to talk to which is greatly appreciated.

My sales agent, Mariah, was very helpful in the purchase process. I had some items I was considering adding to the 2021 Outback Touring XT, and she gave me good advice on what to go with and what to reconsider. Mariah stayed with me, or in update with me, through the whole process. I highly recommend her! Lacey in the service department was also very helpful when it came time to get the after purchase items installed. She made arrangements for me to get a rental for the days that my new car was being updated. She updated me that the tweeters I had ordered in hopes of brighter sounding audio had been looked at my the technician and that both the tech and she weren't sure it would be an improvement since the speakers were smaller than the existing ones. Given the labor and parts involved (~$500) I decided to forgo that purchase. I appreciate that Lacey and the tech gave me the heads-up on the issue. It would have been easy for someone else to just go ahead with the install and let the customer eat the cost and deal with the issue. But Lacey was looking out for my satisfaction. I also highly recommend her! The dealership in total seems very customer service focused. Finance was helpful and not pushy when I was arranging the loan package. I don't recall the gentleman's name, but he was very low-key and I appreciate that. If you're looking for a Subaru in the Roseville area, please consider this location. I think all Subaru dealers are probably good folks, but this is the one I know and they are fine!

Have had a Subaru since 2016. Started with a Crosstrek then traded up for an Ascent. For the past 5 years we have been nothing but pleased with sales, finance and of course the service department. Always friendly and helpful. Waiting area is comfortable and dog friendly! You won’t be disappointed.

Service is 💯! No hassles. No problems. Staff is friendly. Cody is the best. Always goes above and beyond.

Have had a Subaru since 2016. Started with a Crosstrek then traded up for an Ascent. For the past 5 years we have been nothing but pleased with sales, finance and of course the service department. Always friendly and helpful. Waiting area is comfortable and dog friendly! You won’t be disappointed.

Purchased a 2021 Subaru Forester Premium. Sales associate Thanh Le was knowledgeable and helpful throughout the process. Thank you.

My sales agent, Mariah, was very helpful in the purchase process. I had some items I was considering adding to the 2021 Outback Touring XT, and she gave me good advice on what to go with and what to reconsider. Mariah stayed with me, or in update with me, through the whole process. I highly recommend her! Lacey in the service department was also very helpful when it came time to get the after purchase items installed. She made arrangements for me to get a rental for the days that my new car was being updated. She updated me that the tweeters I had ordered in hopes of brighter sounding audio had been looked at my the technician and that both the tech and she weren't sure it would be an improvement since the speakers were smaller than the existing ones. Given the labor and parts involved (~$500) I decided to forgo that purchase. I appreciate that Lacey and the tech gave me the heads-up on the issue. It would have been easy for someone else to just go ahead with the install and let the customer eat the cost and deal with the issue. But Lacey was looking out for my satisfaction. I also highly recommend her! The dealership in total seems very customer service focused. Finance was helpful and not pushy when I was arranging the loan package. I don't recall the gentleman's name, but he was very low-key and I appreciate that. If you're looking for a Subaru in the Roseville area, please consider this location. I think all Subaru dealers are probably good folks, but this is the one I know and they are fine!

Well after our horrible and nightmarish experience at Toyota right across the street from Subaru, we went to Subaru and got the most pleasant experience with Alvin. It was a totally different vibe. There was no pressure, and he listened to what I wanted. It was truly an easy transaction. We test drove both the outback and the Forrester. We wound up buying the outback in the color that I wanted. That in itself was hard since there was very little inventory.

These are really good people !

I had the best experience buying my new car. I was very hesitant as a woman to go alone, but Sergey was amazing! The process was super fast too. I was in and out in 3 hours. Highly recommend this dealership!

My car was clean when I arrived and upon leaving, there were dirty shoe prints on the running board and greasy fingerprints on the hood. I also found long brown hair in the driver's seat (not mine). When I mentioned the dirty floor board to the attendant she said it was like that when I dropped it off and didn't take any responsibility for it. I asked for a cleaning wipe and cleaned up the mess myself. This is not the first time I've had problems with AutoNation, sadly. I've mentioned the cleanliness issues to management before but the problem still persists, causing me to look elsewhere for service. I was not given a receipt for the credit card transaction, which was odd. Later, a receipt was emailed to me, though I preferred a paper one. There was no shuttle service offered. A staff person was not wearing a mask inside the building and was coughing, which made me uncomfortable.

Jason Wanner did a great job, as always. Courteous, knowledgeable, professional and efficient. He's the only one we want taking care of our car. Thank you!

AutoNatio Subaru delivers outstanding service. Lacey made the experience a breeze.

As a first-time car buyer, I was completely anxious about the whole experience before I arrived. I didn't make an appointment simply because I was just browsing initially. I brought my dad & stepmom with me because I value their experience in these matters, and we all had such a positive experience! We very much appreciated the fact that we were not swooped down upon by sales members immediately upon arrival. John, the gentleman who helped us, was extremely personable, knowledgeable, and not pushy in the slightest. The finance member who helped us (sadly her name escapes me at the moment >_<) was so patient and made sure that I was able to get what I wanted in a way that I could afford. Although it took several hours form start to finish (due to no appointment & Memorial Day weekend sale), I'm now the proud owner of a new Forester and I love it to bits. I highly recommend this location!!

It was the most painless car buying process I've had to date. And they did everything they said they would do. Completely transparent and no pressure. Went out of their way to be accommodating, highly unusual for car dealerships so it's very refreshing. Highly recommend!

It was the most painless car buying process I've had to date. And they did everything they said they would do. Completely transparent and no pressure. Went out of their way to be accommodating, highly unusual for car dealerships so it's very refreshing.

Excellent service. Our service rep is very courteous, and reviews the report in detail with us. The car is returned timely, washed and all maintenence points are done! Love my Subaru and it's a pleasure getting service work completed!

Two visits were involved. The first was diagnostic to determine why the seal around the sun roof pulled away from the sunroof perimeter. The second several days later was to install the new seal, that had to be ordered. Cody orchestrated both visits, and he was courteous and concerned about my comfort. The result was minimal time for me waiting both times, and a new seal securely in place, all at minimal cost. I am quite satisfied.

The Service dept was great!

In and out within the estimated time. Thorough and complete. No problems or hassles.

Raj, one of the Service Managers always provides excellent customer service. He is an asset to Subaru and the team. If fact, the whole team is wonderful. Great job!

Brought Forester in for 2 recall corrections. I chose to stay until both recalls were done. The processing staff was very polite and courteous. Waiting area was comfortable with 2 tvs and provided refrigerated bottled water and use of a hot water/coffee machine. The service was completed in about 45 minutes. A great experience over all.

I've always had good experiences here. Never felt talked down to as a woman, never felt overcharged. Nice waiting room with coffee, nice people.

Excellent. John Gullo and his technicians are great. Good hearted people.

I made my painless purchase in a matter of hours. I felt no pressure, and tyler was there to answer questions. The subaru has so much technology and well equipped that the car sells themselves. I hate to admit because buying a car and going to the dentist both things i hate most. I would buy again, and see why there are so many Subaru vehicles on the road.

AutoNation Subaru Roseville always takes good care of my car! Customer service is important and they work hard to earn our appreciation. I drive a greater distance than the closest Subaru dealership, but it is worth it to me as they were the best dealership to work with me when I bought my car! Thank you!

Great experience and support regarding all information and costs involved! Special recognition to Heather M., Customer Service Advisor, for all her Excellent help and support! Thanks to all of you!

Great place! Good customer service.

Kevin was very helpful. His service was extraordinary. I was able to get the color, make and model of the car I wanted. The payment also fit in with my budget. I bought a Subaru Crosstrek. I am very happy with my car and Kevin’s assistance. Everything was quick and smooth.

Cody is the best service rep and I highly recommend him! Good person and doesn?t push pricey unnecessary things.

Heather was great! Very friendly, personable, and helpful. I am glad she was helping me that day; she was able to figure out the issue I had and make it work for what I needed (I needed a specific recall number to be validated for the dmv). Would definitely come back to see her again!

Cody was excellent. Was able to wait on service and update for command. He went above and beyond. I would refer anyone to AutoNation Subaru Roseville. Could not of expected anything more then the awesome service that Cody gave.

Zen was great, and not super aggressive like a lot of other car salesmen. The whole process was very quick, and pretty pleasant.

Wonderful experience. Very helpful and knowledge staff.

SERVICE ADVISOR WAS FRIENDLY,KNOWEDGABLE AND PROCESSED MY CAR FOR SERVICE QUICKLY. REVIEWED WHAT WOULD BE DONE TO THE CAR, THE COST AND THE WAIT TIME. IF I COULDN'T WAIT FOR CAR, HE HAD URBER DRIVE ME HOME AND PICK ME UP WHEN CAR WAS READY. DEALERSHIP AND FACILITIES WERE VERY CLEAN.I RECOMMEND THIS DEALER WHEN LOOKING FOR A CAR OR SERVICING YOUR CAR.

The process was quick and less painful. Mariah and Coleton assisted me and they were great and very professional and helpful.

When infor Forester and came out with Outback! I initiated an inquiry and without any pressure to buy I was offered two Outbacks. All were professional and very helpful. Great experience!

Our sales consultant, Moria, was amazing! Best car buying experience in 50 years! The finance rep was too aggressive selling additional warranties!

Great always helping me out and explaining everything!

Took my Suburu Forester to Auto Nation Suburu in Roseville, CA. for regular maintenance and one recall. The service was very good and the waiting room comfortable. So glad I purchased my car here.

Jason was a credit to your service department. FYI - I used to train Customer Service (phone) for many years ?. My suggestion - listen and then coach your appointment phone answer reps on specifics around language and call information presentation. (I.e. no ?uh uh? /and/ stating the agreed upon appointment again at the end of the call. Etc.)

Great service and good quality control. Service advisor Lacey always keeps me informed of the progress of my vehicle!

They were knowledgeable about their cars , friendly just hood all around

Service department staff, Jason, is awesome

They are very knowledgeable and answered all my questions. They are friendly and courteous.

Great experience. I knew what I wanted and price shopped on the internet. They weren't the cheapest, but very close. Thanh was my sales rep and was responsive and give me a firm price on my trade in (assuming I hadn't lied) all in minutes, not hours or days. So I decided to use Subaru Roseville. At the dealership, Sergey helped me close the deal and was great. Super speedy. Even the finance guy, who was the only grinder in the place, was great and friendly, even though I didn't buy any margin enhancers. I wanted everything done in advance, and it pretty much was. It's not the new age of dealerships yet, but the process here was fast and simple and the negotiation mostly happened on the internet. And I love my new car.

Awesome customer service!

Extremely accommodating. Raj was my service advisor. Made recommendations for my Crosstrek but did not pressure me.

Stopped by to get my wipers checked and replaced as part of Ascent warranty. Was in and out in 30 minutes.

Heather, Patti and Cody are the best of the best.

Good service and that?s all folks. Nothing else to add.

Subaru sent me a letter because of a recall indicating my A/C condenser should be inspected and replaced, if necessary. It was necessary to the replace it. AutoNation had the part in stock. I made an appointment and they performed that service, conducted a multi-point inspection, and then checked for open bulletins. They found and implemented updates to my StarLink system and the battery charging system.

Nice and easy purchase.They made me feel like a queen.

My car reached its 30K mile mark and was due for extra maintenance. The wait was over 3 hours. I was offered and uber ride so I didn't have to wait the entire time at the dealership. I was able to get some shopping done then get a ride. I always get amazing service here and will keep coming back!

I?ve gone here twice for different repairs on my car (note: I did not buy my car from them, and it is an older vehicle) and both times I was met with friendly staff and excellent customer service! The service advisor, Lacey B., was very helpful and was able to walk through the various issues of my car and explain to me what to look out for in the near future. Over all, I am very satisfied with experience here and would recommend them!

Roseville Subaru is AWESOME! Customer service is over the top!

Friendly and prompt service. Facilities were clean and comfortable.

Great experience with free multi point inspection. Said I needed to change the battery and offered the service and didn?t push back when I explained that I could do it. I look forward to continuing to do business with them. Oh, and ask for Lacey.

everything! they're always kind and don't make you pay more for what you need.

I bought a used Outback from AutoNation Subaru less than a year ago, purchased an extended warranty to be sure we’d be covered in case any issues came up. A couple months ago the car began exhibiting sluggish starts. It would crank a few times before starting the majority of the time on cold starts. On one occasion my wife was driving slowly through a parking lot (close to idle) and the Outback started to sputter and almost died. This isn’t acceptable performance from any modern car and should be covered by an extended warranty. We took the car in to AutoNation Subaru on a Saturday and they couldn’t replicate the issue. Left it there until Monday; they still couldn’t replicate the issue which I find hard to believe since 8/10 starts are quite rough. What they did find however was a laundry list of other things they wanted to charge me to repair, to the tube of well over $2,000. So they couldn’t repair the problem I brought it in for, but they wanted to make as much money off of me as possible regardless. They found evidence of rodents chewing wires in the car. I live in the suburbs and the car is always garaged when not in use. If rodents were chewing on wires in the car then it happened before I bought the car less than a year ago and they should’ve handled it before they sold me the car. A gasket on the transmission oil pan needed to replaced, it too had magically gone bad in the intervening year since I bought the car. Mind you, there’s been zero evidence of any leaks in the garage. There were a couple other things they wanted me to pay to fix, but at this point I was so annoyed that I stopped paying attention. I got ripped off by AutoNation Subaru, don’t let it happen to you. I’ve heard that Shingle Springs is a little more ethical, but who knows.

Cody the Specialist is an Angel. Everyone basically needs there car to survive and when put in a position where u need your car but it?s not running right ....? Cody is the guy to call for help. He came through with flying colors. Thank you Cody

They always do a great job of keeping my car service up to date

You are a bunch of thrives

As an out-of-towner, I chose to be a Subaru owner as it is my belief that the product is above most. As a company, it is also environmentally and socially conscious. From my scheduling an appointment to how I was greeted at arrival to the friendliness to the explanations of the service to the part where you are accommodated to make it all work out for you.

The Service Department of this dealership is just great. Scheduling an appointment was fast and easy. I got there a few minutes early, and they were ready for me. Check-in was efficient, and Cody was helpful in going over the service options. I was shown to a very comfortable large waiting room with only two other (masked) customers waiting. Servicing was completed surprisingly fast, and my car received a free bath. Cody reviewed with me what was done and gave me a significant discount on wheel alignment, since they only needed small adjustments. My car was waiting for me right outside the door. The whole process was easy peasy, and Cody could not have been nicer. I just love AutoNation Subaru Roseville!

Cody was fast and courteous. Fixed my window issue in a few minutes.

I enjoyed my process for purchase. I think it's important to do your research like I did and therefore I knew what I wanted and how much I was willing to pay. The dealership was great and didn't hard sell. They gave me the best price for the car I wanted.

Scheduled oil change. Said I would wait on site. When I brought the car in it was a 3 hour wait. If I would have known ahead of time I would have made arrangements.

Raj was very helpful and I will continue to come back for service.

I had my eye sight cameras calibrated and was taken great care of through out my experience. Staff was welcoming and very attentive.

Love my Outback! Customer service is excellent. Product is superior.

Absolutely love Subaru auto nation!! Had the best experience 😃

The rep who assisted us made us think we are going to have some freebies like a car seat cover or for the wheel cover and he was agreeing so we had an impression he is up for it and he was so nice and friendly when we sat down to discuss abt buying the vehicle he said he cant give us any freebies unless I am buying a new car.?? and he denied and said he never agreed he will give us a car seat cover or anything. my kids and i were disappointed. we still bought the car because we needed it but he did not go above and beyond even the financial manager to close the deal didnt give us anything but a pen. unlike the other car dealership who gave us those when we bought my daughter's car. my other daughter changed her mind from buying from them and will go back to the one in Folsom. If they want to they can for doing above and beyond but they just didnt want to. small things like that goes a long way. The rep even said they are a large company.. well, it's all in our social media on how this guy who represents a "Huge company" treated us.

Our salesman, Zen, was most helpful and accommodating. He carefully explained the differences between the Forrester and Outback so we could make an educated choice and we got just the car we wanted.

Great locations, staff, services, and vehicle choices. I have bought my car from this locations and several oil changes were included. The service has been amazing each time I have gone in. Great location, would recommend.

Great and honest service. Tyler and Michael were very friendly and helped me get the best deal possible. I would recommend all of my friends to go there and see them.

Was told I could pick up parts on the weekend. They forgot to mention they are closed on Sundays. Frustrating waste of my time on my only day off work.

subaru of roseville is one the best subaru dealership i went too. the facility is clean, spacious, complimentary drinks, and good selection of vehicles. buying is very smooth and sales is knowledgeable about the cars. but what i really like about this dealership is their services. their service people is always go above and beyond for you to take care of your concerns or issues with your car. i recently have my car service hare last week and heather took a good care of my car and finished on time. heather knows about the new issues with 2020 ascent which is give me the peace of mind. i highly recommend this dealership to anyone whos looking for a subaru and good service.

Took my 2016 Forester in for oil change, tire rotation, and wheel alignment. Service was performed as requested and released on time. I've owned many vehicles from many manufacturers, and I have to say that my experience with the product and service that I have received from this dealer surpasses all others. Special shout out to Jason Wanner. He's a straight shooter and very customer-centric.

Lacey Black is an exceptional employee who kept me informed of my car's service and required future work. She is very professional and courteous. Thanks you for the good service!

I reported that my clock on the dashboard does not respond to the buttons to change the time. I have reported this problem the last 4 times I had the car serviced at AutoNation. The problem has been ignored.

I looked at a certified pre-owned Outback. The car had funky after-market mats. The Rep said, "sorry, we can't put in mats" so we walked away. Sergey (the Rep I originally worked with) called me back and said they would put in the right mats, so I bought the car. I love the car, glad they realized it wasn't worth losing my business over some floor mats!

Tyler is one of the best auto sales people I have dealt with over my many years on this planet. Highly recommended

They made the buying experience SO easy for me. I found a used car online prior to showing up, they got it ready by the time I arrived. They answered all questions that were brought up, and the process was very simple and even fast. Would highly recommend this dealership!

Great Customer Service, was able to pull out my service record and review other item that needed immediate service since I misplaced mine. Service advisor was very knowledgeable about the needed maintenance and explained to my it was necessary to have them fixed. She was on top of it and kept me updated as I was waiting for the service.

Super service! Fast, efficient and upbeat advisor . Provided accurate service times and advice for future maintenance.

We visited AutoNation in February to compare the 2021 Outback and 2021 Forester to replace our current 2018 Outback which was coming up on lease end. We settled on the Outback Limited and, though our excellent salesperson tried to get us figures that would work, we were unable to make a deal that day. After some comparisons I found that an Outback Premium with the proper option packages would give us most of what we wanted for about $4000 less than the higher trim level. The major missing feature was leather seats, and my wife wanted to see what the cloth looked and felt like before making a final decision. AutoNation happened to have the exact paint and upholstery combination we were interested in, so I contacted our salesperson and asked her to have that specific car ready. Within 60 minutes we arrived at the dealer (around 2pm). A quick test drive and we knew this was the car for us. Very little haggling, nearly no pressure and about 60 minutes later we had a deal that worked for us. 90 minutes after that all our papers were signed and we drove off in our lovely new Subaru. We are so grateful for AutoNation and our salesperson, Patti, for making the buying process simple, quick, and pleasurable.

We just had our first maintenance service. Jason remembered my husband and I from our original purchase when our car was delivered with some paint damage. Subaru fixed it and it looks flawless!

Great sales department. In and out in 30 minutes. How it should be everywhere. Even with a glitch in financing was a great experience. Thanks to Cory Burnett and the finance peeps. Y'all rock!

Great people. Great service. 👍 Jason was very helpful and friendly during my service appointment. Overall Great experience

In for 6,000 mile service and check a small leak on a tire. Jim was great to work with. Everything was done within his estimated time frame. He also explained the process and cost to replace the tire (couldn't be repaired, nail in sidewall). Jim placed the order for a new tire and scheduled the next available appt to get the tire replaced.

Friendly facility. Clean and welcoming. Excellent sales staff. Tyler was very helpful.

Great customer service and car care. People were nice and attentive

Started the process by submitting a request online. The internet salesman contacted right away and confirmed my needs. Promptly emailed a quote which was priced well. I made an appointment to drive and buy. A few hours later I?m on my way home with my new car. Great experience, I recommend working with Zen, the internet salesman. Enjoyed the experience.

Jason was forthright and very helpful. The service was very timely. I was kept informed of the process. The customer lounge was very comfortable.

Cody was our representative for our visit and he did an excellent job. I would refer him to our close contacts for future car maintenance assistance.

Great experience and people. The only issue is we have a tipm module issue. It was something that could have been taken care of before purchasing. Its a $350 part. But we had to find out what it was and deal with it ourselves. The issue was apparent after spending 4 hours with it. But the dealership would have know with an electrical diagnostic. You pay your mechanics to run such things. Just a heads up. Now we have a brand new payment with a $350 part and another $150 instal.

My service was excellent. Lacey explained what they were going to look at during my car service. She asked if I had any questions. She called and advised me my vehicle was ready. I arrived and she went over what was service they completed.!!

Sergey did a great job getting me the absolutely best deal on the car I wanted! Super aggressive pricing beat every other dealer out and I didn?t have to go back to anywhere else! Left the same day with the car.

I avoid the Roseville Automall as much as possible, but wanted my Subaru?s 6000 check up done on a Saturday. Making an online appointment was very easy, liked the reminders that I had an appointment. Got there a little early, they took me at my allotted time. Very easy and car was ready when they said. I am very pleased with my experience.

I went for my warranty check up and a recall fix. It was a good experience.

Christian was very knowledgeable and friendly went out his way to help us and answer our questions! Great experience and a great deal on my 2021 Subaru Outback!

Enjoyed the buying process as Tyler our salesmen did a wonderful job working with us to select our vehicle. Tyler is very knowledgeable and answered all of our questions about the various models. Tyler even drove to another dealer 120 miles away to pickup our vehicle . Great job and great team at Autonation Subaru thank for a great experience!!

i recommend BUT if you plan on buying a used vehicle make sure you check everything on the vehicle. i bought an 18 WRX with a miss alignment and 2 bald front tires. i was told the tires were "good enough to be sold" on a used car. so right out of the gate, not even owning the car for a week i had to put 4 brand new tires on the car out of pocket. The alignment was done free under "dealer warranty" which i appreciate, but a vehicle being sold by such a professional car lot should not have these issues nor should it be the buyers responsibility to fix them. yes it was my fault for not checking the front tires or mentioning the alignment before buying the car. the excitement of buying a new car for the first time had me distracted to what was wrong with the car. make sure you look over the car before takin it off the lot or look at other lots. could have saved my self 800$

We bought our car from Tyler and he was amazing from start to finish!! Very knowledgeable and friendly never pushy always taking the time to answer any questions. He even drove to another dealer in Capitola to pick up the exact color and model and drove it bank to Roseville. Thank you Tyler and the Subaru Roseville team!!

All good. Just a regular service Only 12000 miles on car so no issues. Basically oil change and tire rotation

Amber had great customer service and was easy to work with !

Lacey was professional, knowledgeable, and thorough. A very pleasant experience. Mechanics caught a pending problem, which was fixed.

Christian was an excellent sales associate: knowledgeable about the vehicle we were buying, professional, polite and personable.

I am so grateful to have Cody for my service technician... his personal acknowledgment of my repair needs/attitudes is always amazing.... I was ticked at all the advertisements Subaru sends to me. About every 4 days, Subaru sends me either email or paper correspondence... I?m 71, I?m overwhelmed...lol. He laughs and said ?we just want your business?. He made me laugh!!! He?s a great guy and reads people well! He is probably the biggest reason I come back. He makes me feel more trusting... like I haven?t walked into a tank of sharks (Previous experiences with most automotive repair shops and dealerships). He is very knowledgeable and professional.

I bought my Outback at another dealer but I live three miles from AutoNation. I was very happy with the friendly service and will return for more maintenance when needed.

Jason in Serving is knowledgeable and shows real concern about keeping my 2018 Subaru in tip top shape! He informed me of the process of my Sevice appointment. Great guy to have in service!!

I was just in for a first oil change they said about a hour and a half they got me out sooner, the car (a ascent) feels like the steering is way to sensitive To me !! l asked about it and was told that?s the way they are I?m still not sure if that?s true or not l would like to drive a different one to see.

I always get really good service here. They take into consideration my time needs. They are polite and never try to ?up-sale? which I really appreciate!

Great experience! We never bought a Subaru before and ended up buying 2 cars for a great deal. Our sales and finance representatives were extremely skilled and knowledgeable.

HEATHER AND ALL DID A GREAT JOB. THANK YOU....WE WILL CONTINUE TO USE YOUR DEALERSHIP!

Best customer service ever! Very happy and looking forward to our next purchase.

Super service, friendly. I was totally satisfied with the service done on my Subaru.

I was the first car to appear for a schedule oil change, 8 am. Took over 2 hours. Music is way too loud, heavy rock music played, my ears where ringing when I left. The dealership focuses on making employees happy, and forgets the paying customer.

Sergei listened to us and put us in the right car for us.

Jenna and everyone I interacted with at Roseville Suburu was very helpful.

I love the customer service at this dealership, from sales to the service department. everyone makes sure the customer is happy every single time.

Sales person, Christian Hanes, was low-pressure and not in-your-face, which is so refreshing when contemplating spending $31,000 for a new car.

I have never been in a dealership that did not stressed me out until I went to AutoNation Subaru Roseville! I love working with Coleton because he went above and beyond my expectations. He was really patient with me and did not force me to buy anything which makes me choose and buy the car that I really like -- that's a first! Bradley was my finance guy. He was straight forward with my payments but also honest at the same time, he really gained my trust! Subaru AutoNation Roseville is my dealership from now on and forever!

This review is 5 stars because I ultimately received a good deal and the customer service after the buying process is outstanding. The buying process did take 3 days, which really was quite annoying, but again I'm not going to punish now after receiving the deal I wanted. I am only saying this so that maybe the buying process can be improved for future. I would much prefer an experience where both parties are upfront about what they are looking for verse both parties actively trying to screw each other over. I also understand that this is the culture of dealerships, but maybe AutoNation can be the dealerships to change this.

Justin Connelly was very genuine in quoting the price of Subaru Forester; and also reduced a little bit from what he quoted, when asked to give us the best price. John Elmore was also very helpful in getting the SUV ready for delivery and explained the various features and how they work. Overall my experience at AutoNation was very positive and satisfying.

Great experience! The service advisor, Heather, as well as the service manager, Mike were amazing. Heather was very professional and answered all my questions. Will definitely take my Subaru back to them when I need other service!

The best Subaru service department. We transferred our service to this dealership after a less than perfect experience with the dealership where we bought our Outback. We are so impressed by the professionalism, friendliness and quality of work. I would like to give a shout out to Cory our service adviser, he is the best.

Roseville Subaru Service Center, they are friendly and helpful to their clients.

Started search for a Subaru two weeks before purchase and received quotes from numerous dealers. Zen at Auto nation Subaru sent a quote and was the only one who did not call and pester us like the others. Made an appointment to see Zen and purchased the car he quoted at the price he quoted. Zen spent a good deal of time with us, explained the nuances of the car to my wife, was very knowledgeable and patient. An enjoyable experience.

Cody is the best! He makes coming in very easy and comfortable. He is a great asset to you team at Suburu! Thx

I made an appt for 6 month service on brand new Subaru. Had questions that were answered by the service rep. Was able to sit in a very comfortable, socially distanced waiting room. And the best part, the service rep ensured that a software issue was handled! That meant I didn't have to make a separate trip to have that handled. Very happy about that.

Great experience. I purchased a 2021 Subaru Forester and couldn't be more pleased. I took my vehicle in to have the interior and exterior detailed with a Perma Plate finish. Heather was very helpful in getting someone also to go over features in my vehicle as she was helping someone at the same time. I definitely recommend AutoNation to purchase a Subaru.

Very disappointed in my experience with this Autonation. We bought a car from Spokane and had it shipped from Roseville. When it arrived it had a dead battery and the gas gauge was not working. We had to take it into our local Toyota dealership because the local Autonation didn’t give me a new battery, just jumped it which left my car dead in the middle of street a couple days later. While the work was being done at our Toyota dealer this Autonation would not answer calls or help at all with this car they sold us. When they finally did answer they were extremely rude and tried to put the blame on us like all these problems just miraculously happen in the past month. $1,200 bill later and you can’t help us with the bill at all when you sold us a car that you knew had problems. Shame on you. Needless to say we will never be getting a car at Autonation again.

Very disappointed in my experience with this Autonation. We bought a car from Spokane and had it shipped from Roseville. When it arrived it had a dead battery and the gas gauge was not working. We had to take it into our local Toyota dealership because the local Autonation didn’t give me a new battery, just jumped it which left my car dead in the middle of street a couple days later. While the work was being done at our Toyota dealer this Autonation would not answer calls or help at all with this car they sold us. When they finally did answer they were extremely rude and tried to put the blame on us like all these problems just miraculously happen in the past month. $1,200 bill later and you can’t help us with the bill at all when you sold us a car that you knew had problems. Shame on you. Needless to say we will never be getting a car at Autonation again.

Lacy took great care of me. The extra warranties have been a lifesaver.

Lacey handled my service repairs. She?s fantastic! Kept in contact to let me know what the issues were and approximate cost. Dealt with warranty people and I paid less than expected.

As soon as I arrived for service appointment I was met, the tech came out right away and let me know about the service and that it would be brief this time. I got a call about 90 minutes later and it was all done. Checkout was clear and quick. I really appreciate Raj.

I had the best buying experience ever! Colton Oliver and Robert were knowledgeable, extremely helpful and super professional. I love my Crosstrek.

Very impressed with Lacey Black, my service consultant. Very friendly and helpful. Subaru of Americas sent a computer upgrade which was installed and there seem to be a few glitches. Lacey has been most helpful and willing to get them corrected quickly.

Our car buying experience turned into a nightmare. When we first looked at the car my wife noticed a black line on one of the doors. The sales person assured us that the black line would not be there after they detailed it. The buying process was long and tedious. The salesperson kept leaving the office an I would have to look around the facility trying to find him. This happened several times. Since we paid cash there shouldn't have been a long time spent in financing. By the time the car was done it was dark out. I am very disabled and was totally exhausted at this point. We drove home, parked the car and called it a day. We got up the next morning and went out to look at our new car and the black line was still there. I called the dealer and explained the problem. I was told that I had to bring the car back in for them to clean off the black line. I asked if they could pick up the car as it takes about 45 minutes each way for me to drive to the dealership and would be very painful due to my disabilities and it was their error not mine that the line was not cleaned off. I was told that they could not pick up the car but would try to work something out. They called me back to say they would send someone out probably the next day. I was called the next day and told that the salesperson that handled the sale would come out and clean it off with a special chemical that takes off glue lines. I then received a call from that salesperson who stated that he would like me to wait for a couple of days until a missing window shade would be back in stock. I had already been told that the shade would be shipped to me. I told him that was not acceptable. Then he told me that he would have drive 35 minutes each way. I told him it even took us even longer to make the drive. He then tried to get to try to clean it off myself with Windex. At this point I requested he have his supervisor call me. He asked why and didn't want that. I told him I will call his supervisor and not to contact me ever again. When I contacted his supervisor I let him know what had occurred. I also told the supervisor that I wanted no more contact with the sales person. To rub salt in the wound I received an email from the sales person about an hour later. Supposedly they are going to send out a, "Porter", to fix the problem. More will be revealed.

Smoothest and most pleasant car buying process I?ve ever had. Thank you Patty :)

I purchased a used Subaru from AutoNation Roseville. I was impressed with the service so I decided to bring it there for any service it needs. I feel like Jenna is great at helping me know how to keep my car on the road for a long time with out upselling services I don?t need. I?m glad she is my advisor.

Christian met us at the front door and answered all our questions.

Process smooth, although a time snag happened in getting the car paid for and the transaction finished...

We purchased a used Subaru from a private party and took it in for a small recall. The Subaru service department went above and beyond and we left impressed. They paid for an Uber for us to go to a shopping area while they were working on our car. They also finished the work in minimal time and provided excellent customer service. Our service tech Cody was extremely friendly and helpful!

AutoNation Subaru has great customer service..., and I would recommend them to anyone.

Amazing Service, they made it so easy to get any repairs done!!!

I have had numerous issues with my Subaru and Subaru Auto Nation and Customer Service Rep has been very helpful in resolving my repair problems.

found the car i liked, purchasing and paperwork was a seamless process.

Very professional, quick service, friendly personnel.

Sold my car, great experience. Would use them in the future.

This dealership is the best I have ever experienced in all my car buying years! They are efficient, competitive, and do everything they can to make your experience positive and memorable. I purchased my car there as they were so easy to work with and immediately offered me a significantly better new car price than the other dealerships I negotiated with. Beyond that, the customer service experience is terrific. A special shout out to Service Advisor Cody, who made my appointment so pleasant!

Fast quality service,clean showroom and shop. Good customer service from RAJ

Zen, our sales person and Bradley in Finance were the best persons I have ever worked with . In fact Zen called us up yesterday evening to see how we liked our new car and answered the several questions we had on connecting our phone to the cars navigation system.

I simply had my oil changed at Roseville Subaru. James is a super nice guy. The only thing that was a bit of a bummer was that when I made the appointment, the lady said that "No appointments are available if you want to wait". I then arrived to find absolutely no one in the waiting room and James asked me if I wanted to wait. My wife was already there to pick me up or I simply would have waited.....

The sales team and advisors were great answering all my questions. I did not feel pressured. Only bump was trying to revise my budget at the end to accommodate for the warranty package. This information needs to be provided earlier in the process.

I was buying out my lease! I had a great experience with the dealer representative ( John) who assisted me. He was terrific! I love my Forester!

We purchased a Subaru Outback a couple of weeks ago. It was the best purchase experience of all the cars we have bought over the years. Zen was extremely knowledgable of the car's equipment and very patient will this technowimp Thank you all for your help

Purchased a pre-owned pickup which had just come in on trade. The salesperson notified me when it was ready and I was able to come in, test drive, and purchase that day. Had a 5-day window to have inspected before finalizing purchase. Everything checked out. Price was fair, and the staff was low-key. Overall good experience.

Excellent service by Sergey at Auto Nation Subaru Roseville Ca. Great guy. Very informative and helpful. No pressure and the transaction was quick and efficient.

Also very comfortable waiting room and clean facilities

This Subaru dealership/service in Automall, Roseville is great! Jason took care of my Outback and had a friendly, quick, complete, and excellent service overall. He is the best and most valuable personnel in Subaru. They have the best team of people also. Please look for him when you schedule for services.

Great experience all around! Love the car. Sales people were great. No pressure at all. I started out talking through email and they answered all my questions without telling me to come in and test drive the car. Highly recommend.

Jason Wanner was amazing!! So efficient and respectful

Great while you wait environment. Happy engaging staff.

Excellent customer service. Car serviced. This is the 4th car purchased from this dealer

Heather arranged my service for my vehicle and was very pleasant as well as professional. She explained everything in detail and answered all of my questions.

Our sales rep, Zen, was knowledgeable, kind and made our car buying process a positive one. The dealership?s sales philosophy is low pressure. Great experience and we love our Subaru!

Heather in the Service Dept. is world class. She has superb customer skills and really knows the vehicles—great technical expertise. She took good care of our Outback and clearly explained all the issues.

Jason was friendly and prompt . The service provided was excellent . The waiting room was clean and friendly . I will ge happy to go back

We had a very pleasant experience purchasing our Crosstrek.

Cody is great! I always get a friendly and personable welcome as if I was the only customer. I have been lucky to get him each time I come in for a service.

I was having problem with battery in my subaru . I had let the car sit to long due to the covid19. Staying home. Car wouldn't start. Called my insurance for service. The tech that came was able to start car but said I would need to r eplace battery. Battery only a year old. I took the car to AutoNation as I had bought the battery from them. They tested it and said it only needed a good charge which is what they did. No charge for service. We've always had the best of service from them for the past five years. Bought the car there too. Thanks AutoNation Roseville

Great experience shopping for a car. I will be looking to

Piece of cake! Great service. Easy process. No hiccups!

So battery on my Impreza (love cornering in this car!) needed to be replaced. Already had to jump start it twice, so needed asap. Called Subaru to be sure they had the battery, parts guy was really nice, even called a service manager to make sure I could get it installed that day. Subaru was VERY busy when I got there. I have been in similar situations with other busy dealers and have been treated rudely. Not here. Manager Raj explained my choices, I got a lifetime battery-worth every cent.

This was a great car buying experience. No pressure, super knowledgeable and friendly salesman, fast financing process, amazing deal, and I absolutely love my new car.

Our salesperson, Tyler, was helpful, knowledgeable, and patient with us throughout the process. Because of the time he put in with us, we made an effort to buy the vehicle on a day he was working so he?d get the commission. The finance guy was a dolt who didn?t understand the paperwork he was pushing us to sign, but that?s a different story.

Ever sense I had purchased my 2019 STI I have received great help anytime needed, and I?m not worried about any failure

Friendly and informative staff to facilitate test drive and answer questions about the vehicles. I chose to do the majority of the buying process online via email, and while there were a few frustrating aspects of working with the sales team over email, in the end they gave a great price and were pleasant to work with.

I was particularly impressed by the consummate professionalism demonstrated by the individual who oversaw the process of servicing my car, Raj Sarin.

Raj is a great service rep! I?ve only been there 2x this year and he delivers excellent customer service! Doesn?t rush or force you or make you feel bad with your choices of service

Raj Sarin is the best ,great customer service He accommodated last minutes

Everyone was very helpful and respectful. We were not sure what the process was going to look like during these Covid times, however we were pleasantly surprised. The process for test driving, choosing our car, and buying the car were all easy and hassle free. Thank you for a great experience!

Our salesman was very nice and helpful. We didn?t feel pressure to buy at all. Breath of fresh air for sure!

The experience was great up until the very end. After purchasing my jeep I drove off the lot to leave and within a block, I noticed there was a chip in the front windshield. When I got to a parking lot (less than a mile away) I called the salesperson and he told me to come back. When I got back, he said he would have seen it and he "stamp dates" all his pictures and it wasn't on there. He got his manager to come look. He was very rude to me. I felt like I was the "bad guy" and I was putting him out to help me. We paid cash for my car and to be talked down to, was an awful way to end this experience. The manager said he would have my windshield fixed, but I'd have to drive back to Roseville from Reno, and he'd fill my tank. He asked the salesperson to connect with me on that repair, and I have heard Nothing back from them. It has been 11 days. The salesperson was super friendly and went out of his way to make my experience great....just the chip in the glass made this whole experience sour to me. Thanks for listening.

Sales agent was excellent: lots of information, no high pressure, listened well to our needs.. The financial officer (purchasing experience) was excruciating and unpleasant! Overly long process of trying to sell me unnecessary coverages for outrageous costs, refusing to take no for an answer. Relentless!

Excellent Service n Comment Cody Pinkinpaugh for always ready to help n bring honest.

Again, I had a speedy and efficient response to a minor problem. After a dead battery, I needed the dealer to re-set the WAY too complicated clock. It took 3 service people, but it was done while a fourth stood by in reserve. It w as a quiet afternoon, to be sure. But it was a typical experience here at my Subaru dealer at the Roseville CA Auto Mall. Outstanding and cheery service.

I always choose Jason Wanner to assist me with car services because he is honest,very professional and sincere.Very seldom you find one like him in car dealerships,a good person.

I came at short notice without appointment and still was taken care of with fast and friendly service. I will always keep coming here!

Service Rider Cody was great. Kept me up to date, cover all repairs and cost. Call to let me know when parts arrived and when there was a delay. He did a great job.

Thank you for the service! It was quick and complimentary.

Waiting room had chairs positioned 6 ft. apart. The point person, Raj, was polite and kept me apprised as to my car's repairs/service needs.

Subaru Autonation prepared their waiting room according. Chairs 6 ft. apart and a young fellow cleaning the chairs. Raj (point person) kept me well informed about my vehicle and the service that was needed not only for this appointment but six months from now. thank you... gail bell s

My service representative is very professional and accommodating so I know my car is getting serviced properly and on time. I also appreciate her clear messages about my car service and what needs to done in the future.

I arrived for my oil change appointment about 15 minutes early by accident. The agent that I had an appointment with, without looking up from his computer, told me that he?s was leaving right then because he had a doctors appointment -?sorry.? I then waited in front of the 5 other service agents in the non-existent line. None of them acknowledged me for 8 minutes. I finally asked the agent I was nearest if I had to do anything else to get checked in. She then told me that the man I was supposed to work with today had a doctors appointment and that someone down ?that way? would help me. I thought that because now every agent had glanced at me awkwardly and was acting busy, that they were busy and that they were ?getting to me.? I waited patiently for 10 more minutes. Then I approached the agent that was pointed out to me earlier that would be helping me. She was very uncomfortable, she said she had too many appointments coming in the next hour, that the man that had scheduled my appointment had a doctors appointment and that she could reschedule me if I wanted. I just stood in front of them for 30 minutes, I had arranged my day around this 3:20 appointment for the last month, that didn?t seem like a great option for me. There had been 1 other customer in the service department the entire 30 minutes I had been there. She tried to pass me off to another agent, then ultimately decided to help me, and give me my simple oil change for free, which of course I was happy with; but it doesn?t change the fact that I didn?t feel welcome at the dealership where I bought my car and they advertise it?s supposed to be like a ?Subaru Family.? It also doesn?t change the fact that my young kids and I waited for a simple oil change 1 hour 45 minutes instead of the normal 45 minutes.

This is the 2nd vehicle I purchased from this dealer and have been very satisfied with the purchase process and the service.

Made an appointment on 12/09/20 for 12/11/20 at 11:30 to test drive a Jeep Wrangler with Mariah. I confirm my appointment that morning and go to the dealership and talk with Mariah and she gives me the keys to test drive. I love the car and go in to the dealership to buy the car, and Mariah tells me they sold the car while I was driving it? No one told me someone else was in line, but according to Jeremy, they overlap customers appointments “in case someone flakes” and dont care to say anything. I told him I confirmed my appointment AND WAS READY to buy the jeep and he told me “well we had someone come from Reno for it at 10:38” okay, I came from sacramento who cares? If someone was going to buy it why not tell me ahead of time? Why let me test drive it? Why bother going through with my appointment? Jeremys only response was “I know you’re upset and lashing out but this is how we do things” okay I’m upset because I was going to buy a car that you already sold to someone else and didn’t tell me. Your business practice is dumb and how you treat customers is worse. I’d go to a different dealership, I’ve never had an issue at other places, because they’ll put a car on hold until a potential customer turns down the car and then go to the next. Not line up multiple for the same car AT THE SAME TIME, and then say “sorry we sold it.” So stupid.

Purchase took 6 hours. Backseat cover which was included in purchase was not ordered as promised and required following up in my spare time. Salesman Zen S. Was very informative and attentive. I enjoyed working with Zen very much.

I had a great car buying experience at Roseville's AutoNation Subaru. The entire process was super quick, efficient, with no hassle. The staff was not pushy and truly a pleasure to work with. I test drove the vehicle I was interested in and leased my chosen vehicle on the same day. I was in and out of the dealership within 2 hour's time. I am very happy with my entire experience at AutoNation Subaru Roseville.

Although my travel plan was delayed but I really appreciate Heather, adviser at Autonation Roseville Subaru, has the transmission replaced. Hope the car will go for another 100K miles.

Time and time again the service never falters. I have always had great customer service and communication, in particular from Jason Wanner! He makes you feel very welcomed and takes pride in helping keep your car in the best shape. He is a straight shooter and the main reason I continue to bring both my Subaru?s back to Roseville Subaru.

Only oil change and regular service. Had a nice waiting room

Service writer provided excellent customer service

Service advisor Jim is friendly and professional. The car was done at the time promised.

I serviced my car with Jason Wanner at the Roseville Automall. Jason was incredibly patient and thorough in answering all of the questions I had about my car. He was very professional and made sure that I was totally satisfied and understood everything they did oh my service. I would definitely take my car back to Roseville Automall I?m definitely back to Jason Wanner.

I had a pleasant and productive experience buying my car.

Cody at Auto nation Subaru is amazing, he is very friendly and informative.

We were treated with respect and concern. Heather helped us through the entire process and was great! She took her time with us and listened. We felt that she truly cared about us. We also felt that the technician who worked on our car was thorough and did an excellent job. Everyone we came in contact with was considerate and took all the necessary precautions regarding the Covid-19 virus, including covering our entire seat with plastic.

Cody at Auto nation Subaru is amazing, he is very friendly and informative.

I always have a great experience there. Kody is the best!

Cody has been my service advisor for my CrossTrek for the last several visits. Great service quick and through

My radio no longer had sound after the Subaru software download. Roseville Subaru were happy to reset the radio. Excellent customer service.

Quick, Accurate, on time

Appreciated Jason?s help with getting my brand new outback working properly. Replaced a faulty battery.

Great experience overall as always. Worked with Cody and he was very knowledgeable about the 2021 Ascent that we purchased and all the new features it had from the previous year. Definitely helped that he could answer all our questions easily and on the spot. Definitely care about the customers.

great guys that work in there, very friendly and caring.

Tyler did a great job sticking with us throughout the whole process. Was looking for a pre-owned and bought a new one instead. I love it.

Excellent service. My service rep- Cody was very attentive. He found answers to my question on why the trunk want opening when waving. Y hand over the embalem. Ha haha. It was user/owner error.

Sold my car to AutoNation, got a fair offer for a dealer. Could have sold to private dealer for more but saved the hassle. They paid buy off to financial institution quickly.

I had an outstanding experience at Roseville Subaru.Patty, Amber and Rod were great sales associates to help me through my purchase. Straightforward customer service!!! I never felt like they were trying to add some cost or sneak anything in back door or up sold or lied to. Oh yeah and I love my new Subaru

Scheduled immediately and accommodated my schedule. Greeted me kindly upon arrival took me early. Called me to let me know my car was ready. Was kind checking out by all staff.

Awesome service as always... The tech was knowledgeable and fast!

Everyone was wonderful and treated me like I mattered

Cory was awesome to work with. He was able to assist me with ease and he answered every question I had. He made it quite an enjoyable experience!

Raj has helped me when I’ve brought my Subaru Forrester in for service. He is knowledgeable, helpful, and friendly. They have an awesome waiting area, socially distanced. Highly recommend.

I have been bringing my Subaru Outback to AutoNation for service, over a year now. Recently. I had a problem with a fender tab that had broken. I discussed the problem with the Service Director Mike and Cody, a Service Advisor. The problem was immediately corrected . Both Mike and Cody were very professional and courteous. Infact, I was so happy I decided to have them install wheel opening protectors. The protectors turned out great too. They were also installed in under 2 hours. A special thanks to Mike and Cody for the exceptional service I received. I look forward to my next visit to AutoNation Subaru..

While there are dealerships closer to home, I always go to Auto Nation. Always willing to accommodate my schedule. Can always count on fast reliable service.

Great Customer Service and attention to detail

The service department did a great job, got the car in and done in no time.

Jason in service did an amazing job.After my first service my outback drives and handles better than before I brought it in.They washed and vaccuumed my car and really did a great job from dropoff to pickup.A+++

I had the best experience with Cody and Andy Smith. Both were professional, courteous, knowledgeable and kind. I appreciate this kind of service and will return because of these two employees.

My questions and concerns are always addressed to my satisfaction. I looked at a dealership closer but found Auto Nation Subaru was more professional.

Easy quick and friendly

I don’t have so many complaints about the friendliness or the respect level, but I don’t feel that I got the best deal possible with my credit score. I also requested to have my car delivered to me, I was driving my moms car and I have a two-year-old daughter. So it makes it hard to pack everything up and get a ride back down there. I had to call and remind the person helping me, and all she said was I’m sorry I got caught up with appointments. It would’ve been nice to been giving some type a heads up about the car being delivered late.

Great customer service gtom AutoNation Subaru. My service advisor, Jim Carey, was wonderful. Very quick turnaround as well.

Knowledgeable service reps. Good service. Work completed before due time.

our normal service advisor is Heather. she is very professional. I brought our 2017 forester xt in for service a couple of weeks ago. I had a long list of things that needed attention. Heather got everything written up and had me in a rental car in no time flat. she called me a few days later with an update letting me know our car would be done a few days later.. I showed up the morning after it was done to pick it up. Here is where things took a left turn. I picked up the car. drove to a gas station and filled up. left the gas station was accelerating away from a stoplight when the turbo charge pipe blew off the engine. This us caused by the tech not tightening the. lamp properly. I was in light traffic and was able to get the car to the side of the street. it would not accelerate. If I had been on the freeway on my way home I could have been in an accident or caused one. Had to call AAA. Here is where the second issue I have started.I was informed by AAA that I would not be able to ride with the driver in the cab due to covid restrictions. I tried calling the dealership. 9 different times. It seems that there is no one to answer the phone. left multiple messages. never a call back. finally talked to someone who put me through to another service advisor only to get a voicemail. left another message. again no one called me back. AAA showed up. the driver bent the rules because he didn't want to .leave me on the side of the road over 6 miles from the dealship. They took the car in and gave me a loaner. I was able to pick the car up later that afternoon. now onto the last issue. I now have a rattle from a loose heat shield. I heard what sounded like maybe a nut or bolt drop off 2 days ago while driving. now I have the rattle. I will be. calling the dealership this afternoon. other than that they have been great to work with. I think it might be a case of pressure on the techs for faster turn around on vehicles. maybe give them a few more minutes for a final check of the tightening of the fasteners.

Raj and the Roseville team did an excellent job on my 2019 Outback. They are amazing! Raj offered an automatic appointment when I am due for service. Great job!

Friendly helpful service advisors. Pleasant atmosphere to wait. Customer-service oriented personnel.

Love my Subaru dealership. Every time I am there I am treated well. My usual advisor is Jenna and she is amazing! At my service yesterday, Jenna was not available, so Raj was my advisor for my oil change. He was very professional and personable. Another great service!

Jason Wanner has been my advisor since Jan 2020,and I am thankful that he became my advisor.The previous ones assigned to me were not that helpful and I was about to go to other dealership for service but not anymore because its ok now.Jason is kind,understanding and very professional.

We just bought a 2020 Subaru Forester and Elijah was the nicest car salesman we have ever dealt with. I personally hate the car buying process and do most of my research online. When it came time to test drive a few vehicles we went to AutoNation Subaru first. The process couldn't have been any easier! Elijah let us take out the cars we wanted to try and there was NO pressure to sit down and talk numbers. We went to JLS Chevy next and drove 1 car. While it was nice, the next 2 hours of sitting there getting badgered over "what it would take to drive it home today" was stupid. we should have just left. The next day we returned to Automation Subaru and Elijah had the car we wanted to drive one more time ready and waiting for us. We also drive one of the lifted models and decided to add that to ours. Overall, the process was smooth. We got the financing we wanted and a lot more features for less money than other dealers. Good experience and would highly recommend!

I wanted to recognize Advisor Heather Mendieta from Autonation Subaru Roseville. Since we bought our Ascent in early 2019 Heather has helped us through some recall,windshield, and normal service since then. She has gone above and beyond with customer service. Her communication and attitude is top notch and makes it a lot easier to take our car to the dealership. We value her helping us when we need things taken care on our Ascent and highly recommend other Subaru Owners to go to her! Thank you Heather!

AutoNation Subaru Service Advisors do not return calls. I have left serval messages for Service Advisors over at least two or three different days. I even left a message for the Service Center Manager and never received a return call. I had questions about the major service that was due on my vehicle and a recall notice. I ended up having to schedule an appointment just to be able to talk to someone. Also, they do not offer loaner vehicles and their valet service is only a 10 mile radius. This is not helpful for families that live in a neighboring city.

Jason, you are the best service advisor ever! He has been SO HELPFUL, and AutoNation subaru has done so much for me! I’m so thankful for them. Over the past year and a half, I had been having issues with my head unit, and Subaru did everything they could to try to fix it, and two head units later. It’s finally fixed and I’m so grateful for their determination to get it fixed! 100% recommend Subaru Roseville, and if you need to buy a Subaru, go to Coleton Oliver, here at AutoNation Subaru Roseville! He’s amazing!

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

Great service ! They fixed my problem immediately and picked up my car and took in then returned it the same day! Very impressed!

My current Subaru is my first Subaru and will be my LAST Subaru due to experiences at several Subaru dealerships and their lack of communication from the SERVICE departments. AutoNation is just the latest one. This is a habit - it is obviously their company culture. They have neglected to respond to both phone calls and emails on MULTIPLE occasions -- on recall, warranty AND items that I was paying for out of pocket. I should not have to call/email multiple times without a response to get an issue attended to -- period.

Very knowledgeable, kind and helpful staff. I had a wonderful experience here.

During this coronavirus shutdown, they came to my house, picked up my car, performed recall work, sanitized and returned it to my house. Communication & service were excellent. Very pleased

I was very happy with AutoNation Subaru Roseville. I was able to purchase a vehicle easily during these trying times. I was able to select my vehicle online and pick it up in person. The staff followed several precautions to make my test drive and purchase safe for all parties involved. It was quick and very safe. Thank You AutoNation Subaru Roseville.

Very helpful & accommodating.

Shout out to Mariah for the best auto experience I've ever had! Recommended highly!

Purchased my vehicle from them back in October and ever since it's been a breeze working with them. Recently got my windows tinted and Raj was very helpful throughout the whole process. He walked me through the options, the process, and how to care for the tint the first few days after it was installed. He was also very knowledgeable of the cars they have and very professional. Not one to go to a dealership often but I am definitely going back here!

Very courteous staff. Always friendly & helpful. Cody has always been the nicest & informative service writer.

The staff is excellent. I’ve worked with Cory twice to take care of my car and he does everything possible to make things go smoothly. The parts department fiund me a good price on a part and got an appointment for me the next day. Very good service!

Love my Subaru Forrester and everyone is very friendly when I need my car serviced!

Nothing but professionalism and courtesy whenever I come in to have my car serviced.

Great experience with service.

Very nice people to work with the loaner car was an easy process as well. I will always bring my Subaru to them for maintenance and repairs.

the best possible customer service 10++++

Great experience getting my lease switched over to a car loan. Easy to deal with and very friendly.

My service rep Jim Carey was, as usual, courteous, explained in detail all that was to be done, and reminded me to check for discount coupons. The wait time was just as expected in a clean comfortable waiting area. Also, I had been having a problem synching a new phone to my car, and Jim had one of the young sales reps (I think his name was Jaxy) help me with that. He was extremely knowledgeable about cell phones, and mine is an off brand. It took about 20 minutes and trying several different methods, but he did not give up and got it working. Kudos to the staff!

We had a great experience with Zaki and returned to Autonation Subaru Roseville because of him.. Didn't care so much for the high pressure tactics of the financial officer trying to sell an extended warranty. Other than that, we really liked the positive vibe and friendly staff.

Very helpful and a shout out to Heather for getting my keys replaced.

The attention to detail and knowledge of the staff is what stands out. This goes to sales, service and the techs in the shop.

Helpful and Personable people

Great experience working with Keith. I would highly recommend this dealership.

Great reliable and fast service. Very honest and a nice experience.

Overall,a very good experience! Very friendly and helpful and honest. Fixed prices with used cars and NO pressure! I would highly recommend.