We have two Subaru vehicles: a 2017 Crosstrek and a 2019 Impreza, and we have always been extremely happy with the service provided by AutoNation Subaru Roseville! Their service advisors are helpful and knowledgeable, and their service staff is outstanding.. Most recently we bought new tires for the Crosstrek when we bought out our lease; they gave us an amazing price for high quality off road tires. Their sales staff is also fantastic. We would not hesitate to return to Autonation Subaru. They are great!

Absolutely love the customer service and the continual service we receive on our Subaru Outback at Roseville Subaru! We love our 2018 Subaru Outback! It's the best car we have ever owned: reliable and smooth riding!

Tyler was very helpful through the whole buying process. He answered every question I had and went over every detail of the Forester inside and out. I absolutely love my new vehicle and would recommend shopping at this location.

Tyler was AMAZING!!! My husband and I loved him. He was the least pushy sales person I have ever met and truly made it a very easy process.

I felt that the advisor I had (Cody) was very helpful and pleasant. I also felt that they were well-prepared with taking precautions for Covid. My wait for my vehicle was very comfortable.

Our service agent Jason was great, very informative and answered all of our questions, was nice to not feel pressured to get too much work done now, and still feel that we were getting a good deal on the repairs. Good to know they honor discount coupons.

Lacee is the best! She was so fast, helpful, and knowledgeable.

Always a great experience. Staff is friendly and knowledgeable. If they don’t know they find somebody that does. Viva Subaru Roseville!

Great service. Only was promised car wash and never happened.

Jason took great care of me. Check in was a breeze and the car was back in my hands prior to his estimated time.

Jason and Jim are top-notch in the service department. They're accommodating and communicative. I recommend going to either one of them for your maintenance and service needs at AutoNation Subaru Roseville.

Mike Valverde, the AutoNation Subaru Roseville Service Director and his Service Advisor, Jim Carey are AWESOME!!!! This was the first service for my 2019 Outback Limited and my service appointment was fantastic because Jim Carey and Mike Valverde were professional, knowledgeable, understanding, caring, and friendly. I highly recommend AutoNation Subaru Roseville Service Department because they do a GREAT job at a fair price! Thank you, Mike Valverde and Jim Carey You are AWESOME!!!! Sincerely, Del Barbray

I just purchased a 2020 Subaru Forester from Autonation Subaru in Roseville Ca. My salesperson Tyler was extremely courteous and very helpful. Tyler answered all of my questions and went over all of the controls and accessories. I would definitely purchase another vehicle from Autonation Subaru and would recommend them to my friends and family.

I set my appointment with Raj and when I arrived I was immediately approached by a young man and was told Raj would be right out. He came seconds later clipboard in hand and ready to take my car for oil change and rotation. They were communicative, quick, and was a breeze to service with. Thank You AutoNation Roseville Subaru!! I will service my car no where else!

The dealership was efficient in notifying me of recall. I was able to quickly and easily make an online appointment.Service Advisor Cody Pickinpaugh was personable and attentive to my needs. I was particularly pleased with the workers' and the dealership''s attention to their and the customer's safety during these pandemic times. I felt comfortable bringing my car to them for service.

AutoNation Subaru Service Advisors do not return calls. I have left serval messages for Service Advisors over at least two or three different days. I even left a message for the Service Center Manager and never received a return call. I had questions about the major service that was due on my vehicle and a recall notice. I ended up having to schedule an appointment just to be able to talk to someone. Also, they do not offer loaner vehicles and their valet service is only a 10 mile radius. This is not helpful for families that live in a neighboring city.

Patti was my salesmen, and she was great! Never pushy & very nice!

I had a great experience working with Raj. He was really helpful and got everything done in no time. Thank you!

Started speaking with Cory, he was very informative on the phone. When we got to Subaru we were introduced to Coleton. He was very helpful and made the whole process sooooo freaking painless. He was able to answer all my crazy questions and we were able to make it out of there quick. Robert was our finance guy and they both just made everything super easy. We got a really good deal, and honestly the longest part was me filling out the paperwork.and just finalizing the doc. We already knew we wanted a Forester, they had the color we wanted. While my husband did the test drive I completed the paperwork. We had a number in mind and they not only met it, but they beat it and gave us a better deal. WE LOVE OUR FORESTER! Thank you Cory, Coleton and Robert for all your help.

Went to look at some certified preowned Subaru’s and our sales representative was rude and seemed super uninterested in helping us. When we told him what we were looking for, he told us we wouldn’t be able to be “picky” even though the only thing we were picky about was the seat colors. When we asked about purchasing a warranty he responded, “I don’t know what to tell you.” We had to ask him to go ask someone else. We will be going back to Elk Grove or Maita.

I have owned a Honda, a VW, several Chevys and several Fords. I have had to go to the service departments for all of these. All were fine. I mean, I wouldn't have chosen to vacation there, but no major complaints as far as the service departments when I needed be there for various reasons. I barely gave them a second thought -- they were simply errands. I now have a 2015 Subaru Forester which I acquired in Dec 2014. It is my first -- and will be my last -- Subaru. Why? The service departments. The vehicle itself is fine. It does what it needs to do. I don't really have any complaints. I did not buy a Subaru because I wanted a "flashy" car and it is not flashy. It is a small SUV that takes me where I need to go. I like it fine. I feel that the quote 'Excellence is a habit -- you are what you REPEATEDLY DO" is a perfect example of my feelings about Subaru Service departments. They REPEATEDLY have shown that they are not excellent and it is obviously a company culture. It's not just at AutoNation although they may take the cake. I have had the same experience at the Oakland and Walnut Creek service departments and I would have probably had the same experience at the one in Auburn but I could never get a return phone call from them to schedule a service (nor would they respond to my request in their online scheduler to call/email me to discuss the problem that I was willing to pay upwards of $2500 out of pocket to fix as it was not warranty or recall related. It was too complicated to use the online scheduling system). I was like "I am trying to give you my money to fix my car" which I thought was the whole reason the service departments existed, but I digress. Oakland kept my car and subsequently I had to pay for an extra WEEK of a rental because they "forgot to call me to tell me my car was ready" (They said 7-10 days. I called on day 11 for an update. They said it had been ready since Day 4). Walnut Creek never called me to follow up when I dropped in to have a problem with my front seat looked at and they needed to research it and call me back. AutoNation has consistently not returned calls/email/online inquiries. They have scheduled me for appointments that I did not schedule (because I think their service agents are incentivized for booking future appointments -- they were just done without my knowledge or permission). They have sent me emails after appointments offering me "10% off for the service I declined" although to my knowledge I did not decline any services and when I asked for clarification I was ghosted. I was assigned a service agent named Jenna who told me to my face "Please contact me if you have any other questions or concerns. You have my email"... and yet when I emailed her, she never responded. Yet she was the one who scheduled me for a future appointment that she had never discussed with me. They did a recall repair and after that repair, my horn would not work. They damaged my clockspring during the course of the repair and then denied that they caused the problem and wanted me to pay them to repair it (to the tune of $600-$800). They wanted me to believe that is was just coincidental that my horn stopped working exactly right after they did the recall repair. Right. This IS their company culture and it is widespread. It IS what they repeatedly do. I am now five+ years into this Subaru and am currently considering my next car and I can tell you that it will not be a Subaru. Not because I dislike the car, but because getting service work done at a dealership should not be this frustrating. The car is fine, the people are lacking. But they sent me an email asking me to review them after my last appointment where they had a recall on a recall (yes, the last recall had a recall on the new part). So, here you are. You asked for it :)

Jason, you are the best service advisor ever! He has been SO HELPFUL, and AutoNation subaru has done so much for me! I’m so thankful for them. Over the past year and a half, I had been having issues with my head unit, and Subaru did everything they could to try to fix it, and two head units later. It’s finally fixed and I’m so grateful for their determination to get it fixed! 100% recommend Subaru Roseville, and if you need to buy a Subaru, go to Coleton Oliver, here at AutoNation Subaru Roseville! He’s amazing!

Very professional staff. Excellent communication regarding timing of pick up. Service unmatched

Raj S. in service was awesome to work with. I dropped vehicle off for an oil change and to have an srs light checked into. He found a recall for the brake hoses swelling and promptly handled that at the same time. Super nice and easy to work with. Will be returning to work with him for future service.

AutoNation Subaru Roseville is always easy to work with and is interested in the long-term health of my car. Raj the service manager is always a huge help and has helped squeeze me in to tight schedules to get my service completed. I have nothing but high marks for this team.

Great service, professional, courteous, quick diagnostic.

Bought my brand new subaru to different dealership after 16 months of owning it. the original battery leaked and caused a significant damage to our car. due to the bad service experience to other dealership, i decided to go to Subaru of Roseville. i made appointment to jason wanner of the service department. jason and his service manager went above and beyond handling our concerns and issue about our subaru. jason and his manager continuously communicate to me and to subaru of america regathering the updates and contingency plan about my vehicle. after couple of months going back and forth communication to subaru of america. the manufacturer decided to repurchase the our vehicle and replace it. Since we like the service of subaru of roseville we decided also to get the replacement vehicle from them. and this where it gets little tricky and we didn’t figured it out until we took home the car 4 days later. 😒 we agree with the price of car and all the options that comes with it. the finance manager told us if we like to get the extended warranty for the car and we say yes. (due to past experience of the car its a must have) so she give us the list of the options and different packages of the extended warranty. we kindly ask if they give discount for front liners worker (due to covid-19) the finance manager told us that she’ll give us a $500 discount for the extended warranty a roughly value of ($2400). i also ask if they have the subaru gold warranty available and she said yes they do. but the discount doesn’t apply for subaru gold warranty. which is fair. we decided to buy the dealership warranty 8/75000 whichever comes first. 4 days later, someone posted in subaru forum about the subaru gold warranty cost and here’s the difference between what we pay. the conclusion here that we thought they give us the discount for the warranty ($2400) 😒 but its feels like they did not give it to us. we basically almost pay the same thing with subaru gold plus. see below the breakdown of subaru gold plus from the manufacturer 0 deductible for 7/100k ($2370) or the 10/100k ($2570) check the official website. i guess the difference between the subarus own gold plan has deductable and dealerships own warranty will wave the deductible but you have to service the car to same dealership. Classic Plan Gold Plus Plan Gold Plus Plan years / mileage $100 Deductible $100 Deductible $0 Deductible 3 / 45,000 n/a $660 $700 4 / 60,000 $680 $780 $1020 5 / 60,000 $710 $960 $1,160 6 / 60,000 $750 $1,200 $1,410 6 / 80,000 $960 $1,470 $1,840 7 / 70,000 $980 $1,490 $1,850 5 / 100,000 $1,260 $1,740 $2,125 6 / 100,000 $1,410 $1,920 $2,220 7 / 100,000 $1,670 $2,120 $2,370 10 / 100,000 $1,886 $2,390 $2,570 8 / 120,000 $2,073 $2,680 $2,940 Overall the service department is 5 ⭐️ buying experience is 3.5 ⭐️ overall its one of the best dealership in northern california with very good customer service. 4 stars

I came for an oil change. The service took over 90 minutes. The service adviser therefore did not charge me for he oil change. That was nice!

Jim Carey at the Roseville Subaru is the Best. His customer service and friendliness is above and beyond.

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

Great service ! They fixed my problem immediately and picked up my car and took in then returned it the same day! Very impressed!

Went in for regular service. Had appt and got in and out in an hour. Jim the service writer was very thorough and was able to provide a discount that was not aware of.

My current Subaru is my first Subaru and will be my LAST Subaru due to experiences at several Subaru dealerships and their lack of communication from the SERVICE departments. AutoNation is just the latest one. This is a habit - it is obviously their company culture. They have neglected to respond to both phone calls and emails on MULTIPLE occasions -- on recall, warranty AND items that I was paying for out of pocket. I should not have to call/email multiple times without a response to get an issue attended to -- period.

Other than being surprised at how smooth and extremely fair the process was, nope, all words and thoughts are terrific, AutoNation Rocks!!

Very knowledgeable, kind and helpful staff. I had a wonderful experience here.

Recently I had a Recall and Jason (The Service Advisor) was the most accommodating person. He made everything go very smoothly with keeping me informed with the Recall and other work done on my vehicle. Excellent Customer Service.

Michael Valverde handled my write up and service. What a pleasure! I got regular phone calls verifying progress and findings. The car was in and out as quickly as possible. It’s refreshing to have someone pull out all the stops and go that extra step... diagnostically and customer service wise. Michael is clearly setting the standard for his service writers... leading from the front. Well done!

Raj was great and very helpfu.

During this coronavirus shutdown, they came to my house, picked up my car, performed recall work, sanitized and returned it to my house. Communication & service were excellent. Very pleased

Fixed both recalls first day ,and then find a unknown oil leak on car that we did not no about ,great and fix it a couple of days later .But when car was done no update that car is close to being done or got repaired until we called at the end of the day close to closing and had to pick up the next day.Plus how does my daughters name show up on my e-mail I get to do a review when she has never owned ,had service done at any Autonation dealer before.

I was very happy with AutoNation Subaru Roseville. I was able to purchase a vehicle easily during these trying times. I was able to select my vehicle online and pick it up in person. The staff followed several precautions to make my test drive and purchase safe for all parties involved. It was quick and very safe. Thank You AutoNation Subaru Roseville.

As usual, Jason Wanner provided excellent, friendly and thoroughly professional service work for us. Thank you!

Very helpful & accommodating.

Shout out to Mariah for the best auto experience I've ever had! Recommended highly!

No haggling. Everyone was friendly and professional. The lounge area was equipment with an amazing coffee machine and snacks. I never felt pressured. It was nice to have everything explained to without feeling like I was just an other sales commission. Most importantly, I made it clear what I wanted and they made it happen.Thank you AutoNation

I needed my windows tinted and Autonation Subaru was able to help me out tons. Raj was my advisor and helped me through the process very professionally and thoroughly. Definitely coming back for regular services and happy with the care they put in!

Purchased my vehicle from them back in October and ever since it's been a breeze working with them. Recently got my windows tinted and Raj was very helpful throughout the whole process. He walked me through the options, the process, and how to care for the tint the first few days after it was installed. He was also very knowledgeable of the cars they have and very professional. Not one to go to a dealership often but I am definitely going back here!

Please do better on checking tire pressure. Car returned with inaccurate tire pressure on all 4 tires.

I have been taking my Subaru to this dealer for over 10 years. They do a pretty good job and prices are fairly competitive. I do have a complaint about my brakes, after they did them in 2017 they make noise when I apply them. They have inspected them numerous times and assured me that they are safe. They do stop the car properly. I have 2 other cars so this one has low miles and still doesn't need a brake job yet. Other than that I have been satisfied with ease of scheduling, professionalism and courtesy of everyone.

Thanks Jenna! Courteous, professional, kept me informed.

Quick, easy, and professional!

Very courteous staff. Always friendly & helpful. Cody has always been the nicest & informative service writer.

I had a great experience here. Everyone’s service was superb. Jacob and Raj were especially courteous and made my visit quick and easy and went out of their way to accommodate me. Thank you again!

I am fully satisfied with my experience. Sergey was extremely knowledge able about the cars and helped me to pick out the right model for me. I have already recommended Auto Nation Subaru Roseville.

Great customer service. My car was done in a timely manner and Raj was great!

Had a great experience, Raj from services made everything quick and painless. He even took the time to update me on the progress on my car and when it would be done. Would definitely recommend coming here, I will definitely be back for any future service my car may need.

The staff is excellent. I’ve worked with Cory twice to take care of my car and he does everything possible to make things go smoothly. The parts department fiund me a good price on a part and got an appointment for me the next day. Very good service!

Love my Subaru Forrester and everyone is very friendly when I need my car serviced!

Heather was amazing. Always so understanding and helpful

The service provided to repair the recalled parts of the Subaru was excellent. There were no difficulties in obtaining and returning the provided rental car

Their service department is a sham, they tried to tell me that I needed new bushings and struts based on having extreme road noise in the cabin. Take my car to Scotty’s Automotive in Roseville, my vehicle is diagnosed and fixed within 15 minutes....no grease on the slides of the break calipers. What Subaru quoted for $600+, Scotty’s fixed for less than a quarter of the price and said both struts and bushings are totally fine. Bring your vehicle here if you want to pay over $100 to have them look at it and tell you misinformation.

I was pretty happy with Suburu providing me with a rental while they serviced my car as well as took care of the recalls

New customer within the past year. Exceptionally good, personal service. On time and done right.

Great job! Fantastic communication. Always happy!

Really nice and really good service. Also, waiting area is great. Heather was really attentive and made sure I new what was going on and when (Heather being our service rep)

Nothing but professionalism and courtesy whenever I come in to have my car serviced.

Great experience with service.

I stopped by AutoNation Subaru to see if they could fit me in to do a repair. Unfortunately, they were swamped. The good news however, is that Jim Carey, a service advisor, stepped up to the plate. Even though he was clearly in the middle of 10,000 other things, he got up from his desk and walked out to my car to see what the issue was. So impressed!! Even though they weren?t able to fix my car at the moment, they?re positive attitude was commendable. I scheduled an appointment and came back. The process was fluid and efficient. Lacey was a star.

Heather our service person/rep is wonderful. She was/is totally attentive and informative in letting me know what/when and where we were in the process. She deserves a raise?

Had an appointment but still had to wait awhile the first service done. Had to make additional date to order part and when I came back it was a zoo! Staff, especially Raj, was friendly and. courteous but my time is valuable also. What?s the point of having an appointment if walking seen first.

Very nice people to work with the loaner car was an easy process as well. I will always bring my Subaru to them for maintenance and repairs.

the best possible customer service 10++++

My time spent buying a car went well. We were treated with courteous and speedy service. The pricing and inventory were exactly what I was expecting. I will come back to Auto Nation Subaru for my next car.

One thing you can count on with AutoNation in Roseville is excellent service. Whether it?s something simple as an oil change, warranty work, recall work, they go over and above

I love my new (used) car and had a great experience buying it at AutoNation Subaru. It's refreshing to have a pre-set price, so there's no haggling or disappointment. Sergey in sales and the finance guy (sorry I forget his name) were terrific. I totally recommend this dealership.

I had an excellent experience with Christian Haines and at the dealership. Every question and concern was answered. I would definitely recommend this dealership and specifically Christian to anyone who is looking for a new or used car.

Great experience getting my lease switched over to a car loan. Easy to deal with and very friendly.

I had an excellent experience with Christian Haines and at the dealership. Every question and concern was answered. I would definitely recommend this dealership and specifically Christian to anyone who is looking for a new or used car.

Oil change was a bit over 2 hrs, which is really to long as I had appointment at 8:20am. The other thing is I called before arriving so knew cost of basic oil change. The advisor stated a cost $20 more than basic. I called him on it and then he said they normally provide this added oil detergent at a reduced price. Good thing I was paying attention, I said no. I like dealer but must say use them but make sure u pay attention!

The Purchase of a new car was pretty seemless and I didn't feel pressured by any of the staff that attended to this purchase.

Really great customer service - accomodating and straightforward on what needs doing and their costs.

Love our new Outback! The staff went out of their way to accommodate us. Nate Denig took the time to make sure we understood the features in our car.

I purchased a 2020 Subaru Outback Touring XT through the Costco Auto Program. As this model is in short supply at dealerships AutoNation had to order it from the factory. I was able to equip my new car exactly as I wished and it was delivered at least a week ahead of schedule. My contact at the dealership was Michael Hothan, the Internet Sales Manager. Michael was extremely helpful throughout the entire process of ordering through delivery. He took extra time to demonstrate all the features of our new car and helped to set up several of them for us. All options were presented to us in a totally no haggle, no pressure manner and all staff of this dealership we have come into contact with have been very courteous and professional.

My son got a forester. Excellant price. Excellent staff.

Pretty pretty pretty good

Despite all the bumps in the road with outside affiliates Heather Mendieta did her best to keep things on track. I know she was at wits end during the process but managed to stay calm although everything was going downhill. All's well that ends well. Hats off to Heather.

My service rep Jim Carey was, as usual, courteous, explained in detail all that was to be done, and reminded me to check for discount coupons. The wait time was just as expected in a clean comfortable waiting area. Also, I had been having a problem synching a new phone to my car, and Jim had one of the young sales reps (I think his name was Jaxy) help me with that. He was extremely knowledgeable about cell phones, and mine is an off brand. It took about 20 minutes and trying several different methods, but he did not give up and got it working. Kudos to the staff!

We had a great experience with Zaki and returned to Autonation Subaru Roseville because of him.. Didn't care so much for the high pressure tactics of the financial officer trying to sell an extended warranty. Other than that, we really liked the positive vibe and friendly staff.

Very helpful and a shout out to Heather for getting my keys replaced.

I was recommended by family to look here and i will say i was beyond impressed. I've had issues with dealers being pushy or ignoring me due to my lower budget. This was not the case. Asia was amazing and walked me around the car i was looking at and treated me like i was buying a sports car. Cody the finance guy was amazing, and very patient as my two children started loosing interest in our dealing. We got the car. Its been great, and ill say that when i need another, this is where i will look first.

Great price. Great staff. Zen, internet sales, was excellent. He even came in on a day off to seal the deal.

Easy. Great price and great staff. Zen, in internet sales, even came in on a day off to seal the deal.

My Service Representative Jason provided exceptional service for me. He was able to set up an Uber ride for me, organize arental car on the dealership and when I flew by because I forgot something in my car he found the car on the lot and brought the items to me. Plus he is friendly and very personable.

The overall buying process was unlike previous experiences. The sales person was professional, knowledgeable, and not overly assertive. Pricing was mostly negotiated online with the final deal completed prior to our return to the dealership. The purchase process was seamless with a complete orientation of the new vehicle, finance review, wahed vehicle, and a full tank of gas. Highly recommend this team in Roseville, CA.

My Sales Rep Jason was wonderful. Helpful in obtaining an Uber for me, set up a rental for a few days on the dealership due to recalls on the car. He is polite, personable and very helpful. I have purchased three Subaru's over the years and all from this dealership. They are the best! I have worked with Jim in the Service area as well and he provides top notch customer service also.

When my 2014 Subaru Forester needs any service, I immediately call Cody, my service technician at AutoNation Subaru Roseville. He makes an appointment for me that is convenient for me. As soon as I arrive, he takes all the information and lets me know about any recalls that need to be taken care, at this time. He gives me an estimate for the price of the service ad lets me know approximately when the car will be ready for pickup. I feel comfortable knowing that Cody is taking good care of my car and me.

Arrived at the dealership and drove off in new car same day. Very friendly and helpful people all around.

I actually had a very pleasant experience at Roseville Subaru. I felt like Zacki the sales man was on my side. Helping anyway he could to get us into a car. I never felt pressure or that I was being take advantage of. I love my new Subaru.

Awesome buying experience. Great price too. We would definitely buy from them again.

I am satisfied with your service on my Subaru Outback. My service person, Jenna is very courteous and knowledgeable. I also appreciate my car being washed every time I bring it for service.

Great experience from start to finish. Excellent service and grear financing team. Drove away happy.

Regular service was excellent as usual. Service agent provided Uber rides to and from nearby shopping center so we could have lunch while car was being serviced.

Hi there, I bought my Outback from Roseville Subaru, but I live 70 miles away! Tyler Mezzaranez was my Salesman. He was an excellent salesman. He quoted me the best price I got anywhere in the Bay Area. So I went with Roseville. I ordered the car with everything I wanted they gave me a nice discount and when the car came in Tyler called us and we picked it up. Tyler went over everything about the car with us. We only went to Roseville one time, to pick up the car. The financing department however was slow and there was only one fellow working during the week/weeknights. So that took about 3 hours! And we were prequalified. But really the car is great and it was the easiest car buying experience we have had. Thank you Tyler and Roseville Subaru! We love the Outback!!

This was a wonderful experience. I have purchased and had service in many car dealerships but this one beat them all. The salesman Zen was very knowledgeable about the cars and did provide the opportunity to drive both the Outback and the Forester. There was no pressure to get one or the other. The service department installed my trailer hitch. They were attentive and kept me informed of their progress. I couldn?t be happier with the total experience.

Love this Subaru. Waiting area awesome! Service employees are the best! Best dealership in the area

This is the second time that we have visited this dealership for minor/warranty repairs. Great customer service and attention to detail. AutoNation Roseville is our go-to dealership for repairs.

This is a great dealership with a fabulous service center. They do everything possible to make waiting for your car to be a positive experience!

John Tagala at Roseville Subaru is excellent! He is very knowledgeable and very supportive! I recommend you see John if you want to buy a Subaru at Roseville Subaru Auto Nation.

Cody Pickenpaugh is the best! He makes sure I know how much time it takes, makes transportation arrangements as needed, is very accommodating.

The attention to detail and knowledge of the staff is what stands out. This goes to sales, service and the techs in the shop.

I arrived about 20 minutes early for my appointment. The email reminder said to speak with a specific person. I went to him and said I was here to drop off the car. He said to check in with an attendant and wait in my car. I did this for 15 minutes, before someone came and said I was checked in and that same person would assist me shortly. 5 minutes later, the appointment time, he came out and assisted me. Morale - No sense in trying to come a little early, they won?t take you anyway. Other than that, service was fine, coffee great, donuts nice. I was in and out in 4 hours.

Automation Subaru has a fantastic greeting service. Their service representatives are attentive and fast getting you in and out. For my cars recall, they put me in a rental car. When I picked up my car the next day, not only were the recalls done, but my car was washed. Great experience

Great service... Thanks, Jim

Everyone at AutoNation Subaru in Roseville is wonderful! Cory Burnett is so helpful and knowledgeable.

Went in to have my ECM reprogrammed per Subaru recall notice. Cody Pickinpaugh our service advisor was fantastic. Everything done within an hour. The experience was perfect.

Helpful and Personable people

I arrived at 8:00 am , I was promptly greeted by Cody. Escorted inside the warm office area. My car needed a full service which completed in such a fast time, I was amazed I was on the road by 8:45am!! Cody also showed me how to adjust my speed indicator! I’m very pleased with my visit , will be back for my next service!!🤗

I have had a couple bad experience here before but I decided to change my review due to the customer service I've been receiving from Jason Wanner. He is one of the service advisors at Subaru and he has been very helpful with the issues I've been having with my car. I schedule my appointments through him because he is super helpful and great at customer service.

Quick personalized service. Hope the follow up repair is equal.

Great experience working with Keith. I would highly recommend this dealership.

good experrience. Cody as very helpful by explaining the servicehoices. tthe service was great and the car looked like new after the wash. thank you for th3 quick service

All persons I contacted were very friendly and professional. The facility was beautiful and it was nicely furnished. I would recommend the dealership.

Great experience, no pressure, very accommodating.

Timely and efficient. Thanks 😊

This is my first visit to this Subaru dealership. I brought my car in Christmas Eve 2019 since my check engine light came up. I was told the problem with my car and that I could drive my car since I was going out of town on Christmas Day. I brought my car back about two weeks into the new year. It took about 4 days to repair my vehicle and a vehicle was rented at the expense of Subaru while my car was being repair. Kevin Nash the service advisor did a fantastic job of letting me know what was wrong with my car and updating me on car. I live in Sacramento and was taking my vehicle to the Subaru in Elk Grove but from this experience I now plan to bring my car to AutoNation Subaru.

Great reliable and fast service. Very honest and a nice experience.

Always a great experience. Highly recommend this dealer.

I went in to Subaru of Roseville knowing the car I wanted from all the literature I had read and friends testimonies. Chris met us in the showroom and was very knowledgeable and helpful pointing out different features, etc. Then he worked for 5 hours to get me the car I wanted from another local dealership. After the purchase he was very helpful showing me how to work all the new tech stuff on my car. I have had some questions the following days and when I drive over there Chris graciously comes out to the car and again shows me how to navigate the tech equipment. I was introduced to "my" service tech .I have had several follow up telephone calls from Chris and other Subaru employees to make sure I was feeling comfortable in my 2020 Subaru Forester.

Would never take my car anywhere else!

Easiest car buying experience ever with Costco and Auto Nation!

It was a bit confusing as I thought I had an appointment at the Mazda dealership but as I bought my car at Mazda Autonation I had to go to the Subaru dealership to get it serviced. They were very friendly and one of the service writers from the old Mazda dealership named Heather was there, so she took care of all the paperwork and my car was serviced and they did a 12 point inspection and homered my maintenance agreement that I had when I bought the car in 2015. I was out of there with everything completed in about 2 hours.

Just had my Subaru serviced - awesome location - best device of any dealer in 54 years of driving.

I could not be more pleased with AutoNation Subaru Roseville. I got an appointment right away, they were ready for me when I got there, and they arranged for a very convenient car rental. The Subaru rep, Cody, could not have been nicer or more helpful. I highly recommend this company!

Came In Told what Need to be Done. Finished on Promised time. Very Happy.

Melissa and Corey are my people! I can’t say enough good things about these two. My most recent visit my husband and I only dealt with Melissa. Not only is she funny and kind, but she keeps it real with you and fights for you. When I visit Subaru of Roseville and Melissa is there I feel at home. This beautiful soul deserves a raise!

everything went great, the service manger was very informative of the services they offer.

I have not been impressed with the services i have received from this place. I bought a 2013 outback and exactly a week later, it over heated and wouldn’t start. They took it in and had it for 3 weeks, replaced the radiator, head gaskets, *supposedly* did a full inspection and gave me a loaner car to use in the meantime. As soon as I picked the car up and started driving home, the check oil light comes on, I pull over and there is smoke coming from under the hood. I’m very unhappy with the whole situation.

Overall,a very good experience! Very friendly and helpful and honest. Fixed prices with used cars and NO pressure! I would highly recommend.

Excellent. Would recomened dealership for a new car.

AutoNation Subaru is amazing. I had some issues with the windshield on my new Forester and they went above and beyond to help me out. Keith was my service manager and he was awesome. I honestly have never had a better experience at a car dealership/service. I had a horrible experience at Maita Subaru and will only take my car to AutoNation now. Thanks again!

The best car buying experience I?ve ever had. Everyone seemed to genuinely enjoy their role at Subaru as well. In addition to Subaru?s impeccable brand- I?m also happy to support a business with great integrity and such a positive morale amongst the staff.

AutoNation Subaru is amazing. I had some issues with the windshield on my new Forester and they went above and beyond to help me out. Keith was my service manager and he was awesome. I honestly have never had a better experience at a car dealership/service. I had a horrible experience at Maita Subaru and will only take my car to AutoNation now. Thanks again!

My car had front strut wear/damage before I purchased it "which wasn't in the carfax" the repairs aren't covered in my coverage. So I'm stuck with repairing both. The car did not come with a wheel lock key so I could get my tires off without it. After talking with outside repair shops, it was going to be expensive. I returned to the dealer, after being sent to another dealer and back where I started from. It finally work taken care of.

Service center gave my family the worst experience and trauma ever. We are going on a planned trip to SoCal (took months to save $ for this trip) and to feel safe for this long drive, we’ve decided to take our vehicle for routine oil change as well as an overall safety inspection, which they did and gave us a check list of the procedure that they’ve performed, during our trip (after a few hundred miles of driving) the oil light indicator started flashing red on and off followed by a loud rattling noise coming from the engine then I noticed my back windshield is hasty and no visibility so I had to pull over on the side of the Freeway (I-5) My kids and wife terrified, and found smoke coming out of the engine. When I looked below oil was just pouring all over the place, we got AAA ( in our own expense) took it too A Subaru service ctr. And we were informed that the oil drain plug is totally gone saying that whomever performed the service DID NOT TIGHTENED IT BACK and that the engine is heavily damaged and would require to be replace. I give the service manager (Mike) props for handling our rental and towing of the vehicle back to sac to determine which steps to take next. But all in all our vacation that supposed to give us relaxation and supposedly reset our minds from work and other issues turned into a nightmare, kids terrified and cranky getting delayed meals getting stuck in a busy service ctr. before getting a loaner, tow truck rides, getting to our hotel late causing us to lose our requested room and ending up getting what’s available, delayed and extended trip back home dropping off loaner and getting a rental that drinks gas are only a few of the issues we’ve experienced All because we entrusted our vehicle and our safety to them we are just common people working very hard to be able to afford this kind of trips. So we are very disappointed and frustrated spending more money than what we’re expecting to spend and our plans just got ruined. And we were planning to buy a crosstrek from them now I’m thinking of visiting Maita Subaru for that matter.

I've been going to this dealership for years and the customer service has always been superb! Their facility is always clean, and the waiting area is really comfortable. I have a '19 Ascent (and a '12 Forester) that I brought in for a very minor issue on a Saturday morning. I was in the area and had no appointment, and just wanted it looked at really quick. They were able to fit me in AND without me saying anything they offered to take care of the two recalls on the vehicle! I was aware of them due to online forums, so it was great that they offered to take care of them that day. They also set me up with a rental car (no charge, although I opted for Enterprise's "insurance" which I probably didn't need) since they would need my car for most of the day. Subaru is among the best, from what I've read (and experienced), on customer satisfaction and handling any issues with vehicles. Thanks!

Friendly and accommodating! The car sold itself!! Love my Subaru Accent

Have been satisfied with the friendly service, etc, but during the recalls, none of the Suburu outlets carry the necessary parts, b/c corporate Suburu ships very limited quantities AND waits until dealers completely run out to allow them to re-order. So the company is operating on a 1960's model of inventory control even for their warranty defects!!! Not customer centered! This current 12/19 recall can require up to 3 hours of work!!! A car manufacturer is all about service and if Suburu can't keep up, its time to ditch the company.

We had a great experience and are really enjoying the 2018 Outback we purchased. Buying cars for me is a difficult and stressful process, but their staff did an outstanding job. I want to commend Patti Burgin -- she was so patient and helpful, providing advice, asking questions, just did a wonderful job of guiding us through the process. I really appreciated the set prices so you don't have to negotiate. I told Bradley during the finance phase that there is a good vibe at your dealership.

Thanh was great! He was very helpful and informative, but not pushy. It made the car-buying process very easy. I hope to come back for my next Subaru.

I will never again buy another car from AutoNation. Their service department is incompetent and basic services take hours to complete. For example, I knew the alignment was off in my car, but because they could not replicate my problem during a short drive, they would not fix it. They suggested I didn't know my car well enough or had driven it long enough to know how it was supposed to drive. I insisted that they would go in and work on it, I would pay for it, even though it should have been covered by my warranty. Lo and behold, they found that the alignment was way off. This is just one example from a list of many. Aside from the poor care from the service department, my car has had 4 recalls in 2 years. Every couple of months they send out a letter saying there is a critical fix required. I bought my Subaru because they have a record of safety and longevity. But to have this many issues makes me question how safe it really is. I know for sure I will never go back to AutoNation and I'm 90% sure I will never buy another Subaru, as much as I want to love it.

I will never again buy another car from AutoNation. Their service department is incompetent and basic services take hours to complete. For example, I knew the alignment was off in my car, but because they could not replicate my problem during a short drive, they would not fix it. They suggested I didn't know my car well enough or had driven it long enough to know how it was supposed to drive. I insisted that they would go in and work on it, I would pay for it, even though it should have been covered by my warranty. Lo and behold, they found that the alignment was way off. This is just one example from a list of many. Aside from the poor care from the service department, my car has had 4 recalls in 2 years. Every couple of months they send out a letter saying there is a critical fix required. I bought my Subaru because they have a record of safety and longevity. But to have this many issues makes me question how safe it really is. I know for sure I will never go back to AutoNation and I'm 90% sure I will never buy another Subaru, as much as I want to love it.

We had a few missteps at the the beginning but the service manager Michael and service tech Jim more than made up for it. Thank you for a great experience!

I will gladly drive a few extra miles to this dealership for service instead of going to the closer dealership. Professional honest trustworthy service of my beloved Subaru.

Very friendly sales people who work with you to get the best deal for you. Excellent Service Department.

Excellent service, my needs were meet and I got a free car wash. Not a bad deal.

Terrible experience. If you want to buy a car from an employee that doesn’t follow any guidelines or protocol then buy from Zen. Not only an employee that doesn’t follow rules, but backed up by a manager who has no idea what he’s talking about. I do not recommend buying from either of those two. Do yourself a favor and buy from maita. Hell of a lot better experience.

Very friendly sales people who work with you to get the best deal for uou

Always take my car to your service at Subaru at your dealer at Roseville

Quick and professional appt. setting. Great service advisor. Very helpful. Went above and beyond to be sure the first service on the vehicle was excellent.

I will gladly drive a few extra miles to this dealership for service instead of going to the closer dealership. Professional honest trustworthy service of my beloved Subaru.

I brought my Forester in to AutoNation for routine maintenance and was told by the service rep. that the next time I brought the car in, the engine air filter would need to be changed. The next day I received an email stating that work was immediately needed and sure enough I looked at the paperwork and the engine filter given a "red" code (needs immediate attention), not just "yellow" (will need attention soon). For the sake of my warranty's requirement that I have such maintenance done in timely fashion by a certified mechanic (else I would carry full liability for any engine troubles), I made another appointment--I live two hours away, and was not happy that such a simple fix was not offered to be done when I had brought the car in originally. However when I brought the car in the service rep. was sympathetic and did not charge me. I am still worried there may be a lack of understanding at AutoNation of the distinction between "red" vs. "yellow" codes for meeting the customer's warranty requirements, but they did compensate by not charging me.

Jason always takes care of me when I come in. He sends updates on the car and always goes the extra mile to make sure you have the best experience with Subaru. Always great conversation as well!

Sergey made my experience so easy and painless. I highly recommend Subaru Roseville and Sergey!

I highly recommend Subaru of Roseville. Sergey made my experience painless and fast. The best part about all of it was the knowledge of the vehicle and of the company.

These guys are awesome. Love working with them! Will buy my next car at Automation Suburu for sure.

Melissa in internet sales was great to work with and the entire staff from sales, financing and service were attentive to every detail in the process. Highly recommend Autonation for your next Subaru.

Generally friendly and receptive. Customer service was lukewarm on this visit.

Despite us walking in minutes before closing time on a Friday, Tyler stayed with us until after 11pm to see us through the entire purchase process. I’ll be honest and say that I was less impressed with the previous two salesmen I encountered at this location in earlier glances at vehicles we were interested in, but this time everyone was incredibly helpful and genuine and we are totally satisfied. And we love our new Crosstrek.

Low pressure sales!!! Beautiful showroom and great Service dept.

Everyone always makes the process of buying a car at the dealership to be such a hassle. This was my first time buying/leasing a car and it could have not been anymore smooth! Jeremy and Robelyn were amazing and made my car purchasing experience soooo easy! Plus I LOVE MY CAR!

Always appreciate the service here. They are both friendly and professional. They do a thorough job and try their best to keep the cost down when possible. I trust them in their diagnoses and repair work and will be a loyal customer for life!

Our experience was amazing at Subaru. Jeff was above awesome and knowledgeable. Loved it and our new Forester

We had a great experience with AutoNation Subaru Roseville. We live out of the area and had already settled on the 2020 Outback we wanted and price shopped online. Cory on their sales team was fantastic from the point of submitting our initial email all the way through purchase. He was helpful and professional but never pushy. We had very specific wants in terms of color, trim, and options and Cory made sure we got everything we wanted. We drove in from SF and he had the car ready to go and we were in and out in record time. Cory even took the time to sit and walk us through a full tutorial of the car and never seemed to be in a rush. We also had an issue with stitching on one of the seats starting to pull that we didn’t notice until after we drove back to SF. Cory set up an appointment to get it fixed and even topped off our gas for making the trip back to Roseville. Bradley from their finance department was also great. Really helpful, non pushy and added to the ease of the overall experience. Not usually one for reviews but this was the easiest car buying experience we’ve had and worth sharing with others! Plus their prices couldn’t be beat!

We were greeted by friendly staff (Patti) who listened to what we wanted, located the car, and worked with us on the purchase with no stress, haggling and dramatics. While finishing the paperwork, she was making sure the car was detailed and ready to go when we were. Buying a new car in less than 4 hours was a great relief!! Thank you Patti!

Kieth was awesome, Caring ,helpful ,personable.Thank you so much.

Service at Subaru Roseville AutoNation is by far the best! My service advisor Jason was very knowledgeable and friendly. Prices are very reasonable. Will definitely continue using AutoNation for future service needs!

We did a ton of research before contacting several dealerships in an effort to get the best deal on a new Subaru Outback. When I contacted Auto Nation Subaru in the Roseville Auto Mall, I spoke with Tyler Mezzanares, the internet sales guy. On the phone he was professional and courteous. I met with him a couple of days later and he was thorough and attentive in showing me the different options on the Outbacks and other models. It is because of Tyler that I chose to buy (Again. We bought a new 2008 Outback from this dealership) from Auto Nation Subaru. When I brought my wife in, who hates the car buying process, she was very pleasantly surprised. No hard sell. Ever. The price we were quoted was the price we paid. When the time comes to purchase another vehicle I will look for Tyler again. Great service! Thank you Tyler!!

Zen was great, he was polite, knowledgeable and took great care of us during the purchase.

Excellent service. Been buying and having cars serviced there for 20 years.

I bought a used Subaru for my daughter. I would have given four stars. Jeff was nice enough the deal didn’t drag the on and on. But today my daughter and I were in her car heading for the airport and it started to make a bumping noise that go worse so I called my husband to switch cars because I didn’t think the car was going to make it to Sacramento. When he looked at the car he found the right front wheel lug nuts were very loose. No Wrench in the car he had to go 5 miles an hour till he got home. I am so grateful the tire did not come off while my daughter was driving. What will go wrong next! So much for Subaru certified inspection! And I was going to go back to buy an assent. I’ll find a more thorough dealership for that purchase.

Very good. Jim Carey was very helpful. I plan to ask for him if I need to return them for help.

Great Customer Service. Cody is very friendly and their service is fast and efficient.

Helpful, not pushy, and straightforward with all my questions!

The salesman and finance staff were extremely courteous, professional and accommodating.!

Colton did an outstanding job. We spoke on the phone and within 30 minutes had a ?handshake? deal which he honored to a ?t?. Total time at the dealership was less than 1.5 hours. Cody prepared our paperwork. Very knowledgeable and friendly.

Zen was pleasant, clear, thorough, and responsive to our wishes. We got the car we wanted at the price we expected.

We have bought a lot of new cars in our lifetime. We went into AutoNation twice this time around looking at Subaru’s. The first time we went in we met with Melissa Hippo and the next time was with Jeff Goodman. Both sales representatives were wonderful to deal with and made it a very pleasant experience. When we came back in the 2nd time, Melissa was on vacation, so that is how we met up with Jeff. Outside of the fact that we LOVE our new car, the dealership and their representatives were AMAZING. Other dealerships we have gone into did everything to try and force feed a sale on us, trying to break us down with high pressure sales methods. AutoNation was RELAXED, allowed us to leave and when we were ready, we came back to them. NO hard sell tactics here. We left feeling happy about what we did. thank you, Jeff, for an amazing car and buying experience.

We have bought a lot of new cars in our lifetime. We went into AutoNation twice this time around looking at Subaru’s. The first time we went in we met with Melissa Hippo and the next time was with Jeff Goodman. Both sales representatives were wonderful to deal with and made it a very pleasant experience. When we came back in the 2nd time, Melissa was on vacation, so that is how we met up with Jeff. Outside of the fact that we LOVE our new car, the dealership and their representatives were AMAZING. Other dealerships we have gone into did everything to try and force feed a sale on us, trying to break us down with high pressure sales methods. AutoNation was RELAXED, allowed us to leave and when we were ready, we came back to them. NO hard sell tactics here. We left feeling happy about what we did. thank you, Jeff, for an amazing car and buying experience.

We have bought a lot of new cars in our lifetime. We went into AutoNation twice this time around looking at Subaru?s. The first time we went in we met with Melissa Hippo and the next time was with Jeff Goodman. Both sales representatives were wonderful to deal with and made it a very pleasant experience. When we came back in the 2nd time, Melissa was on vacation, so that is how we met up with Jeff. Outside of the fact that we LOVE our new car, the dealership and their representatives were AMAZING. Other dealerships we have gone into did everything to try and force feed a sale on us, trying to break us down with high pressure sales methods. AutoNation was RELAXED, allowed us to leave and when we were ready, we came back to them. NO hard sell tactics here. We left feeling happy about what we did. thank you, Jeff, for an amazing car and buying experience.

The service personnel are always very friendly and helpful!!

Tracy is the name of the person that was assigned to help me. She was outstanding with care and quick to respond to my questions. I am looking forward to hopefully having her help me again next time I see you 😇

The service advisor Jim Carey does on outstanding job, very friendly and professional!

I had a very pleasant and easy car buying experience here! Michael was my salesman and was very helpful and answered all of my questions. The color i wanted wasn’t available and he worked to get it. I appreciated everyone’s help!

Would like to thank Keith Nash and Mike Valverde for taking care of my 2018 STI. I had a problem with my brakes and they went above and beyond to make sure that the problem was fixed and fixed right. Thanks again.

Best car buying experience I have ever had! Nice facilities and selection. Amazing staff

Waiting room too open, liked old enclosed room with sound on TV.

We closed down the Subaru dealership, but it was a great experience working with Zen and Colton nonetheless. There was no pressure, and we drove several different cars to find the one we were most happy with.

Patti was a gem She walked me through the whole process and made my car buying experience a great one. Thank you.

Awesome experience. Great customer service. Friendly staff

Recall on my passenger side airbag... Dealership did a 19 point inspection, found a few things that needed fixing, and was under warranty. They made the time to fix the problems, and had my car back to me in a couple hours!! Thanks Guys !!

Lacey Black is my service consultant and she is great! She listens to my problems and looks up my car's history to try to figure out what is going on. I am glad that Lacey is there for me.

Very professional and a quick turnaround.

Great customer service and a very stress free experience.

Jeff took care of us for purchasing new ascent, and he did great job! We had a great experience with him. Thank you!

Got a great deal better than I thought I would. Patty and Mikey are excellent sell reps.

Don is awesome. Thats why I bring my Mazda to Subaru.

Always excellent service! Top Notch!!

Service is pretty quick and thorough. The one thing I do find weird is that I often see cars being vacuumed out and washed. I even hear the customer service people ask if a customers car wants to be washed. I often have to ask if that can be done. Yesterday I didn’t ask for either and my car didn’t get a wash. Why is is that some are asked and others are not? I guess I assume that it is part of the service. Unfortunate, as I know many car dealers that wash and vacuum a customers car every time with out asking.

I have dealt with two other Subaru dealers and was was unhappy with the buying experience at one and the service at the other. My uncle had the same experience so he recommended AutoNation Subaru and he was right on! He travels a lot further to go there and so will I from now on. Totally happy with them?

Excellent stress free experience. I will definitely recommend to friends and family.

Great service and fast Lacey Black does an outstanding job really listens to you and cares

We recently purchased a 2020 Outback from Roseville Subaru, which we love, and called for an appointment to learn more about all the cool electronic features. They fit us in the next morning - impressive - and Cody patiently and expertly taught us how to utilize and make the most use of these features. It was a timely and most helpful visit and we appreciated how we were welcomed when we arrived and treated by each staff member during our appointment. We highly recommend the Roseville Subaru dealership to anyone looking to purchase a new or used Subaru! They take excellent care of their customers!

I dropped into Auto Nation Subaru just to get a few questions answered and left with a new Forrester! Cory Burnett helped me with the sale and was, at all times, professional and helpful but never pushy or aggressive. The car I bought was at another dealership and Cory made the trip to go get it. I am very happy with the deal I got on the car I purchased. This was the third Forrester I bought from Auto Nation and was also my best sales experience.

I was greeted and helped by Jason. He was wonderful. Took care of everything that I needed and pointed out other little things that I might wanted to get fixed. He kept me updated on every situation to keep me rest assured on the progress of my car while it was at the dealership.

Jason was super nice and helpful. He explained (not mansplained) everything easily to me and didn’t pressure me to buy any parts or upgrades. Oil change was cheaper than SpeeDee. Great service!

As always - great service from the team at AutoNation Subaru Roseville. Lacy is the best! Thank you 😊

This visit to AutoNation Subaru Roseville was the second time that our 2013 Subaru Outback needed warranty attention. The first time we drove 250 miles we made an appointment for warranty work was for an oil leakage problem which turned out to pass the test for a brand new engine. They gave us a rental for this repair which was so helpful. Our car had been running great after that visit and 1 year later another matter occurred which my husband called the Service center and spoke to a very helpful representative who said that the problems sounded like a warranty issue. We made an appointment to drive 250 miles for this service, (as we trust only this dealership) and a test was performed that showed we were eligible for a replacement catalytic converter under the 150,000 mile warranty. They even gave us a new 2019 rental (no charge) while the repairs were being done. We have used the service department at the Roseville dealership with our older Subaru in the past and when we needed a new one we purchased our 2013 Subaru at this dealership. So when we are ready to buy another one we will return to AutoNation Subaru Roseville for sure!

Best service I have had at a dealership. Cody was funny and got business done. Will be requesting him moving forward.

Best customer service! A refreshing experience from other car dealers. I felt genuinely cared about and not pressured. I was more than happy to give them my business.

Automation touts up front pricing, but I could not find any pricing on the web site and could not speak to anyone about pricing on phone. Called to set up appointment and see about pricing for some other things I wanted done at the same time. First person I got on phone (around noon) could not tell me anything about pricing, just wanting to set-up appt. Told me an associate would call me back. After a few hours(4 hours) I called back as I really need to get me car in for service as I am leaving on a road trip in a week. Again person who answered phone could not give me any pricing. Again only wanted to set up appt. this time I did, like I said leaving on road trip. Again told an associate would call me back. Needless to say never got a call back, so decided Subaru really did not want my other business. Went to my scheduled appt for standard service at 15,000. Oil change and check fluids/tires. Gentleman types up the service slip and ask me to sign it. I read the details and it showed $69.95 for service, but at the bottom the guy wrote in $99.95. I questioned the difference and was told it is for parts, but nothing was listed on the service forms that detailed the parts. Again where is the up front pricing AutoNation brags about??? I will now seriously consider taking my vehicle to another dealership for service. Lost out on alignment and detailing jobs. Also usually they will wash outside vehicle, but when I returned to pick-up vehicle couple hours later was not washed. I was then asked if I wanted them to do a quick rinse, said no had other things to get done.

From the time I pulled in with my old vehicle and left with a new one the staff was great and very welcoming.

Completely satisfied with our car buying experience.

Bought a new car here recently. Overall, it went great- easy process, helped me find what I wanted. But they dealt with my old Subaru in a way that has me feeling uneasy. It's an old car, certainly. Wasn't expecting much if any trade in, so wasn't surprised when I was told "the assessment value is so low, I won't insult you with it- go ahead and sell it elsewhere". But then as soon as I was about to drive my new car off the lot, the salesman tried to buy my old car from me. And he then called me about a week later asking to buy the car again. Seems really unprofessional, and sure, I should have insisted on getting the tradein price from him, but makes me feel taken advantage of, and that he's personally trying to profit from me not pushing for knowing the price, and if there was a possibility for a decent tradein.

Our salesman, Cory Burnett, was a joy to work with. We went through the Costco auto buying program which was also a great experience. Starting at Costco online dealership information was forwarded to us w/in a few minutes. Auto Nation was who Costco went through near our home. Cory reached out online to say he was going to help us and ask if we had any questions and set up an appointment to meet that fit our schedule. Cory was friendly, low pressure and knowledgeable on Subaru products. We bought a Crosstrek through Cory who was our only salesperson which was also a really nice part of the buying process. The dealership was modern, clean and offered free beverages.

Nov. 15 2019. Tire warning light came on. Had nail in tire. It was too close to the edge of the tire to be plugged. I agreed to buy a new tire. After the technician evaluated the tire, the nail was found to be so short it did not puncture the tire. I was told no new tire was needed. I appreciate so much that I was able to go to AutoNation without an appt. My problem was addressed quickly and efficiently. I am always treated with respect there. The waiting area is comfortable and great for anyone. It is set up for working with power outlets and and an area for computers. There is a kid’s area as well as water for your pet. I have no regrets purchasing a car there and continuing service with them. Great people and service.

It was a pleasant experience as a first time car buyer! Had the pleasure of working with Mike F. From explaining the difference between each car to showing me all the cool features. He didnt rush me to make a decision and even allowed me space to think out loud without the pressure of him being near by. And he even went ABOVE AND BEYOND to help me get the exact car I wanted in my color of choice! Overall, great experience and atmosphere. Everyone we encounter ( Colton, Bradley and Mike) was nothing but awesome.

Excellent service

Jason at the service center gives excellent service and goes out of his way to treat his customers the best. He is big reason right now I keep driving 2 hours for car check ups and oil changes. Dallas D Lodi

My customer service rep, Jim Carey, is wonderful. Always pleasant and helpful and I never fee like he's trying to get me to do something that's not required. And I love, love, love my Subaru Forester. It's almost 10 years old and I still love it!

Jason keeps me driving 2 hours to Subaru Roseville for service, he gives better than expected customer service. Excellent, thanks.. Dallas Lodi

The service staff goes above and beyond to try to resolve any issue

In and out in under 2hrs as promised. Oil change and brake switch recall. Friendly staff.

Love my Subaru and really appreciate the outstanding set-up, amenities and customer service at this dealership!!! My service rep was amazing!!

Jim Carey is the best. Jim kept us informed and he is very knowledgeable about the service and time it would take. Jim and all the staff are very nice and accommodating. Thank you!

Got brakes replaced and got a loaner car which made the process very convenient, great service with Jason at Subaru in Roseville.

Last Saturday I Leased a new 2020 Outback Premium from Roseville, Ca Autonation. The experience was actually pretty nice. It took 3.5 hours from arrival at the dealer to driving away in our new Subaru. The dealership is super clean and sales force made a very pleasant transaction. I think the only bit of pressure came from the finance guy. He worked a little to hard to get us to buy all the "needed extras" of which I did not. I would buy another car from them with no worries. For those who don't like dealerships. Give these folks a try. I think you'll be quite surprised

Easiest and Friendliest Experience ever buying a new car. Cory found the exact car I was looking for at another Subaru Dealer in CA and I was driving it off the Roseville CA Subaru Dealer 3 days later. My Costco Membership was a Plus as well. Very Happy

We visited several Car dealerships before ultimately deciding that automation ROSEVILLE Subaru was hands down the absolute best! We knew we wanted the new ascent as we had previously test driven it when it first came out about a year ago. We actually were helped by the same salesperson both times, John Elmore. John was great, super friendly, knowledgeable and provided us with top notch customer service. Although they didn’t have our color combo in the car on their lot , John found us the exact car we wanted, drive it to ROSEVILLE and we were able to complete our car purchase in just a couple of days. John was also able to match some competitive pricing we had found and that made choosing Roseville Subaru so easy for us. Cannot say enough good things about this dealership. My wife and I even noted to each other that the dealership itself it so clean and just gives off a positive vibe, whereas we did not feel that way about other Subaru dealerships we had visited. They even have a Dog-bed and water bowl in their waiting area, if that’s not friendly i don’t know what is. If you’re Looking for a reputable dealership who’s not going to hassle you and waste your time go with ROSEVILLE Subaru, if you’re worried over pricing discuss with them and they’ll make you an offer you can refuse! Thanks John and automation Roseville Subaru team. We love our new car!

Very friendly and informative without being “pushy”!

love Subaru Roseville! Lacey is my Service Advisor. Khaleesi and I just love her. Greatest customer service. Cruz is my mechanic. He makes sure that I'm always safe on the road. Highly recommend ❤ 🚙

As I pulled into the garage for service, I was met by Don Smith. I remembered this individual from my last visit to Subaru for service. So I knew I was in good hands, but he even outdone himself and I didn't think the service could get any better - Don's professional "customer service" attitude proved me wrong - I guess always room for improvement even when it is all good to begin with. OK, it was outstanding service with a mile long smile and I drove off with an even longer smile!

We visited several Car dealerships before ultimately deciding that automation ROSEVILLE Subaru was hands down the absolute best! We knew we wanted the new ascent as we had previously test driven it when it first came out about a year ago. We actually were helped by the same salesperson both times, John Elmore. John was great, super friendly, knowledgeable and provided us with top notch customer service. Although they didn?t have our color combo in the car on their lot , John found us the exact car we wanted, drive it to ROSEVILLE and we were able to complete our car purchase in just a couple of days. John was also able to match some competitive pricing we had found and that made choosing Roseville Subaru so easy for us. Cannot say enough good things about this dealership. My wife and I even noted to each other that the dealership itself it so clean and just gives off a positive vibe, whereas we did not feel that way about other Subaru dealerships we had visited. They even have a Dog-bed and water bowl in their waiting area, if that?s not friendly i don?t know what is. If you?re Looking for a reputable dealership who?s not going to hassle you and waste your time go with ROSEVILLE Subaru, if you?re worried over pricing discuss with them and they?ll make you an offer you can refuse! Thanks John and automation Roseville Subaru team. We love our new car!

I had great assistance from Jason Wanner when I came in with a recall notice. I appreciated his explanations, kindness and good communication skills.

Our Salesperson, Patti Burgin was very helpful and did not pressure us in any way and was very informed about the car we were interested in. If Patti did not know the answer to any of our questions she would get back to us right away with the answer. She is the best and we would highly recommend her to anyone in the market for a new Subaru. We test drove the new 2020 Ascent on three different occasions and made the purchase on our third visit. Cody Wooten, Finance Manger @ AutoNation Subaru Roseville made the buying experience very easy and answered all our questions directly and professionally. We love our new 2020 Subaru Ascent and would highly recommend AutoNation Subaru Roseville to anyone in the market for a car.

As a 10+ year Mazda customer with a pre-paid service package, I was relieved to hear that Subaru would take on these clients after Mazda in Roseville closed. I had the most enjoyable experience with Subaru! They had all my information ready and there were not hiccups in the process. Not to mention, the facility was great and the staff were too!

Excellent experience!!! I would definitely recommend to all my friends and family.

Lacey in service is THE BEST!!

Lacey in service department is the best. Super accommodating. I was down on Subaru until working with Lacey. She's changed my entire outlook for Subaru's level of service.

Cody handled my Service at Subaru AutoNation Roseville, CA. He was quick, honest and friendly. I needed 2 headlights replaced in my 2011 Outback. Sound simple, but some disassembly on front end is required. I give Cody 5-stars for a pleasant experience . And a repaired car.

John E. my salesperson was the best. He worked with Mr late into the evening the night before I was to pick up my vehicle. The whole process from start to finish was painless. No pressure from anyone pushing additional warranty etc. I am a Subaru customer for life now!

We were ready to purchase a Subaru and Coleton found, obtained and deliver to us extremely quickly!! He gave us what we wanted not what was easily available. Thank you for all of your thorough, complete, and very capable service!

Loved my experience. No sales pressure and super friendly staff!

Gave us what we wanted not what was easily available. The process was thorough, complete and timely! Coleton and Cody made this a positive experience!!

I loved my experience at Roseville Subaru! I didn't feel pressured to buy and was just given the facts about the car I was interested in. Very pleasant experience.

Best car shopping and buying experience I have ever had! My salesperson Melissa made the entire experience fun and stress free. I ended up leaving with the car of my dreams! Shout out to Brandon and Cory as well. Your team rocks! The facilities are absolutely beautiful with complementary coffee and tea while you wait.

They were very very helpful. Super sweet with my dog.. it was a Pleasure to have great customer service..🐶😁

Best car shopping and buying experience I have ever had! My salesperson Melissa made the entire experience fun and stress free. I ended up leaving with the car of my dreams! Shout out to Brandon and Cory as well. Your team rocks! The facilities are absolutely beautiful with complementary coffee and tea while you wait.

One of the best Subaru dealerships I've ever been to. Great customer service, very helpful and friendly people . When it came down to me getting a ride back to work they gave me a free uber ride there and back. If you want to buy a Subaru I'd suggest you'd go to this location here.

Keith in service was amazing and very kind. He took the time to understand all of our cars issues and when we brought the car in he made sure that each one was addressed. He communicated with me the entire time explaining what was needed and what was not. His customer service was outstanding and I will definitely come back to Subaru based on my experience with Keith.

Everything was easy from making the appointment, getting the car into service, and having the work performed while I waited.

They are always a fantastic dealer to do business with and they have a starbucks fresh coffee machine!

Keith at AutoNation Subaru was outstanding, he was very respectful and sympathetic to my concerns. In the end he went above & beyond helping me with my issue. I was very surprised when I went to pick up my car, & found that on top of doing a full inspection Keith also had my car washed. I would rate my experience 10 out of 10.

Everyone was great. They also offered way more for my car than any other place. Melissa was super helpful and quick with the transaction. Thank you!

Very friendly people who listened to what I wanted, found the perfect car for me and even took time to show me how to use some of the electronic components. I felt the customer service was excellent. Did not feel any pressure. I even forgot my checkbook and they sent a driver to my house (35 miles away) so I could just drive the car home the same day. I got the first car I was shown - because the sales manager was so attentive to my wants and needs. He made everything easy for me rather than stressful. I would highly recommend AutoNation Dodge.

Buying the used car was fine. It was a bit of an ordeal - taking 4 hours - and having me sign documents related to financing - even though I was not financing the car. I am happy with the Subaru Outback and feel that it was a fair deal. I understand that they were training some people and I thought that was being handled well, considering. They seemed like good people. The coffee was good and I really like the Chewbaru toy - very cute. The two complaints I have that really left a bad feeling was the trade-in deals offered for my Toyota and Explorer were a joke. I sold the Toyota the next day on Craigslist for more than three times what Bradley offered me and it took two days to sell the Explorer for more than twice what I was offered at Auto Nation. Why even take any trade-ins, since you obviously don't want to deal with them and just insulted me with the offers. The other Complaint is asking for 30% of the price of the car for a 12,000 mile very limited warranty - Really?! When I turned it down - all of sudden there were deals being offered for buying it at cheaper prices. That just let me know that they weren't being straight with me form the start. Whereas the people seemed nice enough and I feel the deal on the car was reasonable, I am left with a feeling of distrust for the dealership in general because of the low offers on the trade-in cars and the strong advice to purchase a two year warranty at such a high price.

Appointment made on short notice. Jason was very helpful and professional. Problem was fixed and also included a multi-point inspection and even a carwash! Lounge was comfortable with great coffee.

My service was easy and I felt well taken care of. Thank you Jim from Subaru for a great experiance. See you in 5,000 miles

My husband and I drove to the Subaru Dealer in the Auto Mall in Roseville, The show room was a welcoming huge area with coffee, donuts, a bed for dogs and a tent full of toys for the kids. Bradley our sales associate was so helpful. There was no pressure, there was only pleasant conversation and we were in and out of there in a heart beat WITH MY NEW 2020 SUBARU FORESTER ! I recommend them highly for the exemplary customer service.

Great car buying experience. No pressure, very helpful. Got the exact car I wanted!

Took my car in for a regular checkup, they noticed that there was an issue with the transmission. Cody helped me through the whole process and let me know right away that they would need to keep my car. He got me setup with a rental car for a couple days. Very professional and friendly service, they got my car back to me as soon as it was ready.

I recently sold my Toyota Tacoma to AutoNation at the Roseville location. The whole process from start to finish was easy and hassle free. Everyone one at the dealership was knowledgeable and welcoming. John Talaga was amazing. He made me an offer via email and that was the exact amount I walked away with. not once did I feel he was trying to low ball me. I would highly recommend AutoNation to anyone who is looking to buy or sell.

Good experience, but hour and a half wait too long to talk to finance person, as the customers before us were very!!! Slow. Otherwise staff was courteous and made the purchase a smooth one...

a lengthy service with a lot of corrections to be done was made a lot better with Jason. He explored the ways it could be handled under warranty with professionalism but was not pushy.

On time, fast, Jim is a great service advisor! Waiting room has all you need: coffee, tea, donuts, fancy coffee drinks & ice cold water.

Clean facility. Just disappointed that they kept my car the whole morning when I took it in for just an oil change. Was advised that they needed to keep it that long in order to complete recall work on it (that was never done). Also, had a pushy salesperson approach me about trading my paid off Subaru for a new one.

Excellent customer service, from the start. Robelyn was so great, she is an asset to AutoNation . Thank you again!

This has been the most pleasurable and hassle free car buying experience I ever had. Michael, our sales adviser, was knowledgeable about our vehicle and patient in helping set up and explain the various components. Robert, the finance and document person was helpful in advising of the various options of support and getting the payment done easily and quickly. I would wholeheartedly recommend this dealership. Our Crosstrex Hybrid is a dream to drive!

Very much appreciated service manager, Mike Valverde. Was so happy with the whole experience. Thank you.

My experience with Roseville Auto Nation Subaru was the best car buying experience I have ever had! Shout out to Melissa for her experience and being an overall good person, she alone make my buying experience a positive one.

Just bought a Subaru Crosstrek 2019 and had a great, hassle free experience... would recommend them again.

It was easy to buy the car through the Internet sales group.

Last month, I tried to have a routine service done and it was quoted at $2000. When I questioned the amount and asked for an itemized estimate, I was told that this included using Clorox products to sanitize the car. I don't want Clorox products in my car. I asked again for an itemized statement and the service person refused to give me one. I left. I had the exact same service done, minus the Clorox, at an independent mechanic for $300. This past week, the car needed recall work done. It took me 3 phone calls to get it scheduled - the first time I was promised a call back (24 hours later, no call back), the second time, I was put on hold in excess of 15 minutes, the third time I was successful, but it took almost 20 minutes on the phone to schedule (rather than checking to make sure parts were available, they transferred me to service to check myself, and then I had to be transferred back, putting me back into the hold queue each time). When I picked the car up, I had to talk to three different people to get the car - one person to find the key, one person to tell me they did the recall, and a third person to answer a question I had about the invoice. I think part of the problem is that they are just too big and that every person has such a specific job that no one person can accomplish anything. I prefer to go somewhere where I can talk to one person, get any questions answered, and get things scheduled and paid for without being transferred around to different departments.

Love my Subaru! Our Sales Associate was great! No pressure. The Subaru team is fantastic and recommend them highly !

We purchased a new Subaru Crosstrek and they made it easy. The customer service was great and everyone was friendly.

Nearly two hours for an oil change. All the trash left in car...the floor mats, plastic seat protectors and other paper tags that I had to deposit in the trash can. I was promised a free oil change for the long wait, nothing so far. Questions about eye sight system not fully answered. Technician did not have time that day to check it out, it was close to the noon lunch hour. Not sure if this is the right place for next oil change. I'll be shopping around. I received a mysterious phone call from the bay area asking if I made my scheduled appointment, obviously not from the dealer as they would already know. Something strange going on.

What can we say ? we had an excellent experience buying our car, and we especially thank Zen that he was very kind and is an excellent persom Jose and Leslis Espinoza

I came with friend to see if we can test drive a 2019 Crosstrek Premium. I'm a Subaru Ambassador and I was very excited to have my friend test drive the vehicle and try and get her a good deal through the Ambassador Program. Well, turns out AutoNation Subaru doesn't even recognize the program at all and it's a program straight from Subaru of America. They did not really want to work with us and we were kept being passed around through different managers and sales people through email. Reading the reviews I thought I would be dealing with professional people that work there but I was very dissapointed.

Both times have been a great experience. No pressure just very friendly & helpful. Bradley is a very nice young man . My husband and I enjoyed talking with Bradley. Thank you for a very nice day on Friday the 13th, nothing scary , no hidden prices. Thank you Bradley for a very nice time while we were there.

Couldn't be happier with my first experience at Subaru Roseville for service. Jason Wanner took care of me and I will call him directly for all my future appointments. Great customer service and follow up.

Excellent service department. My service advisor, Jason Wanner, is always friendly and conscientious with the customers from what I've seen. Vehicle is running fine, no complaints.

Couldn't be happier with my first experience at Subaru Roseville for service. Jason Wanner took care of me and I will call him directly for all my future appointments. Great customer service and follow up.

Your staff very professional no pressure at all,I would recommend your dealer ship to my family and friends.

Melissa is the best employee at any car dealership that i have ever encountered. She cares about you and is happy to work with you no matter what circumstances. She was down to earth about everything and very honest. She wanted to find the best fit for me personally, not just sell me anything to meet a quota.

A few mechanical issues with my new car and I was up against a deadline for work. These folks jumped through hoops to get everything taken care of, being cognizant of my situation. Nothing means more in today’s world than to find an organization that owns their responsibility and follows through. I received no less than five separate phone calls from different people in the organization ensuring it was all being taken care of. Very much appreciated.

The Service Dept is so user friendly from making the appt to the drop off. Our service advisor Cody is so friendly and helpful. The waiting room is very nice with 2 big TV's and a beverage station.

Quick and easy process. Very friendly and helpful.

service was fast and Cody was excellent!!

Quick and easy process. Very friendly and very knowledgeable about what they had to offer and how they compared to others car manufacturers.

I'm giving 1 star due the new car we just purchased the PDI was done very poorly. Sales and service are 5 star. The tech that performed the PDI needs to be educated and back flagged. Very poor. I do not wish the 1 star to effect any person except the technician that performed the PDI. thank you and I apologize in advance for doing this. I dislike to write anything negative , since I'm s business owner.

great place. Waiting area clean with lots of amenities including area for your dog(s) to hang out. Great thing to see. Jason W is awesome in helping to decide exactly what needs to be done and what can wait which is much easier on the budget

This was the simplest buy I ever had. Their price was very competitive, no one could match. All the purchasing went very well. You have to shop then go to them, you'll buy.

I bought my Subaru Outback on a busy Labor Day weekend from AutoNation Roseville after weeks of communicating with their online sales. There were so many people buying cars that day that there were no rooms available for me to sit in. It seemed as if my appointment time was slighted by all the people who were also buying cars; I was told to plan for a two hour appointment, but ended up staying closer to four hours. This dealership may simply be very poor at juggling clients who already have appointment and walk-ins. While I do not know if everyone else there also had appointments, I felt as if the value of my time was not respected. Upon complaining around hour three, I was told ?this is just a busy weekend? without any remorse. To top it all off, there was a slight discrepancy with the final price I was expected to pay vs. what I had already agreed to (after also noticing some misprints in the final contract with my basic information). I was honestly ready to walk away despite all the time I put into this purchase, but everyone helping me was quick to let it go and side with me. After they washed the car before handing me the keys, I notice that they interior still needed some spot cleaning and the entire exterior of the roof looked uncleaned (as if I wouldn?t notice). All in all, I put in a lot of research and energy into finding the exact car that I wanted, and I am not confident that I would have gotten everything had I not.

We were very pleased with our experience at Subaru Autonation. We came in specifically looking at a preowned car and ended up purchasing it. John Talaga, our salesperson was great. It really felt like he was on our side the entire time and was not pushy at all. He was knowledgable with the good and bad of the car and left the ultimate decision up to us. We really appreciated his honestly and his knowledge with the vehicle. We also had our kids with us and he was super patient with us putting the car seats in the car for the test drive. He has even followed up multiple times to make sure everything has been going well. Thanks John for an enjoyable experience!

We had a good experience buying our new Subaru. Zen was our salesperson and was very helpful. We would come back to Subaru for another vehicle in the future. Thanks Diane Weston

Don and Gerry and awesome. Great service.

Got exactly what I wanted & then some!

Tyler Mezzanares made my car buying experience a painless one. I saw the Mazda 6 on the internet and contacted AutoNation. From beginning to end, Tyler and everyone else at the dealership were great to work with. We came on a busy Saturday and were late because we drove from the SF Bay Area to get a great deal on the car. They had it ready to test drive and answered all my questions. There was a wait to finalize the paperwork because other people were there doing the same thing. The dealership was comfortable during that time. I'm very happy with my new ride.

My wife and I recently purchased our first Subaru, an Outback, and are loving it! Our thanks go out to Bradley Conner for his great help! He certainly is an asset to your company!

The AutoNation team always does an excellent job. And, they are thoughtful about the value of my time. Thank you.

Jason was personable and very informative. He was knowledgeable and most helpful. Hopefully I'll be able to have him again as my service rep.

DON helped me and my 2014 WRX when my clutch master cylinder left me stranded. He was very informative, transparent with what was happening, and kept checking in with me the 2 days my car was there. Autonation Subaru shuttled me from dropping my car off back home, and also shuttled me back the next day to pick it up. The tech that fixed my car (Zack I think) was very professional and friendly. He did a great job fixing the car. Hats off to Autonation Subaru, Don, and Zack (I hope that's your name haha). I will be a return customer, hopefully on better terms 😂

I worked mostly with Robelyn. I test drove a Forester with her but the model I wanted, no one had. I left disappointed and thought, once again I was going to end up buying a version of what I wanted. She didn't forgwt about me after I left and she kept looking until she found and made sure to get me the exact vehicle I wanted. She's fantastic! I like there's no going from the sales person to a closer to the money man...it was just her and the the one who signed the papers with me. It was hassle free (unfortunately mostly haggle free too). It was a great experience and I got a great car. For the first time ever I got the car I actually wanted instead of having to compromise. Highly recommend them! Ask for Robelyn, she'll take good and honest care of you.

I live about 30 miles from the dealership and they provided a loaner Crosstek which was very helpful along with discount coupon that came in the mail both were greatly appreciated.

I purchased my Forester here and only used the service department once for a free oil change as I lived in Auburn. So received a Subaru replacement notice figured I would use them again to try out as I live in Rocklin now. I was very impressed. Made appointment easy and it was added to my phone, at arrival to service bay, met Don service person right at car. Then was shown a large clean spacious lounge area with coffee, tea, water and donuts. Very clean and nicely designed bathrooms. I walked around the show room which is right adjacent. Met Jeff who was pleasant and no hard sales just talked about whats new. When car was ready Don found me and let me know about low tread on tires which I knew and gave me a quote with out asking. Said car was ready washed and vac’d inside. I was very happy and had and enjoyable time.

Great and friendly people help you find your perfect car! Easy buying experience!

My experience with two sales people was great (Patti and Rod). The experience ended with a sales manager that was condescending and we left. But we found the car we wanted and went back when he wasn?t there.

Don was outstanding. Very polite.

Friendly folks. Rod our sales rep was Available for questions before and after the purchase. great customer service!

Everyone was very friendly and helpful

absolutely the best service experience ever! service Advisor Jim C. is the best!!

Service manager Cody is very good in listening to his customers and their requests. Overall very good experience.

Professional waiting room.They go out of their way to answer questions about present and future service.Generous with coupons.

The service staff was friendly and quick, went over work to be done. They even washed my car.

Super Friendly and attentive staff. Cody who is my Service person was very informative on my service requests and helpful to get me an Uber ride back to pick up my vehicle when it was finished.

I scheduled an appointment with Lacey Black in the Service Department to have my cracked windshield repaired. This was the 3rd time my windshield cracked, and I knew there was a Service Bulletin that addressed the issue with the wiper heating element defect. Unfortunately, the prior windshield was the improved design that wasn't supposed to have this same issue, so Lacey mentioned that they couldn't cover the replacement under warranty. However, she did suggest contacting Subaru's Customer Service and asking them what they could do to assist with the repair. While they didn't cover the whole amount, they did offer to cover $500 of the estimated $850 to replace the windshield. When I scheduled the repair with Lacey, she went out of her way to help lessen the cost to me as she knew I wasn't happy about paying for it. I really appreciated this and will not hesitate to use Autonation Subaru in the future for my repair needs on my 2015 Outback. Thanks Lacey!

Jarred was very helpful and knowledgeable, as well as easygoing and friendly. We were overall very pleased with our experience leasing a new Subaru from this dealership.

Michael and Brandon great team no hassle no trying to bait you into a car you don't want great experience i will be back for sure to get another car

5 stars Michael and Brandon were awesome!!

Fast and very fair. Salesman Karl was outstanding. All of it 5 stars. Thank you.

Very professional through the buying process.

I called and scheduled an oil change, for a mudflap to be tightened since it was missing a screw, and to check rattling in my eye sight camera encasement. During my initial scheduling I asked how long the work would take and if loaners were provided. The person I spoke with said that my service advisor would give me a call with that information. I called every day for a week asking these questions and was told every time that my service advisor would call me with those answers. Today, when I dropped off my car I waited for over 20 minutes in an empty bay for my service advisor "Don" to see me. He asked what work needed to be done since he couldn't understand the notes on my account. I was told that anything other than an oil change requires the car to be there for the full day. I asked about a loaner and was told that they do not do loaners. Out of sheer frustration I decided to take my business elsewhere and after walking out I looked back and "Don" and his pal next to him were smirking. AutoNation of Subaru Roseville is absolutely unprofessional in every way, do not do business with them.

We went through the Internet and had a great experience from the initial contact through the closing. The salesman was especially helpful and responsive.

New larger location ,better and friendly staff

I took my Forester in for servicing last week. The staff were friendly and the work was finished sooner than expected. Good job!

very helpful! best customer servive 5 out of 5!

Best price and customer service !looked for exactly what i wanted always responded to my emails

Friendly staff. very nice waiting area. Good service.

Pleasant sales and financial staff. They made the process as easy and pleasant as humanly possible

Great experience with our sales person Tyler. He showed patience, friendliness and professionalism well above any other we’ve seen. We’ll be back for sure for our next vehicle when the time comes.

We worked with a salesman to find the car with features that were important to us. He told us this model had the features we wanted. He was unavailable on the day of purchase and set us up with another salesman. The other salesman also repeated that this vehicle had the features we wanted. When we were ready to sign for the car, the pricing increased and another salesman mentioned that the car we were buying didn't have the features we wanted. When we complained to the manager about the inaccurate info, he said that there were errors because the two salesmen didn't know what was on the vehicle. So either they were lying to us to make a sale or the salesmen don't know the vehicles they sell! Either way, this is not the place to go to buy a car if you want an honest deal!

The reason for the rating is because I had to wait to be seen by the service rep and the costs were too much! The service costs were so overpriced, that I remove services. I prefer to wait for my car, but this time I had to leave my vehicle all day. That's fine, but I had to wait too long for a ride to my house. Subaru will only reserve one Uber at a time to bring paying customers to their destination (even though there were many drivers in the area). I was originally told it would take 15 minutes. After one hour, I arranged for my own Uber to bring me home at my own cost. The dealership did not even offer to reimburse me.

Coleton Oliver made the car buying experience great!He was not high pressure,friendly,respectful and knowledgeable about the product.Robert in financing was also excellent.

John was an outstanding salesperson. No pressure which I appreciated, but very knowledgeable. Responded to all my questions. Seemed to understand what I wanted and needed. All other staff was friendly and professional like John. Excellent experience!

Great customer service. Worked to get deal on some extras. Not fond of hard sell on extra warranties, but know it's part of the car buying experience these days. Told him no. Compromised on 2 of the many on the page. Cut the price to one that was more realistic. Good job.

We were in and out pretty quickly. Everyone was very nice and helpful!! Left with a brand new 2019 WRX for our daughter. No pressure sales!!

Zen!!! He's awesome to work with!

I had a great experience at Auto Nation Subaru. They were very helpful and kind to me and my partner as we bought our first ever Subaru!

Great selection of vehicles. Knowledgeable, friendly staff........particularly Nate. No pressure sales approach. Buying process was seamless and efficient. Enjoyed the training to familiarize myself with all of the safety features on my new car..

Great facilities. Michael Hothan, no pressure, very friendly, very knowledgeable, so helpful with our purchase. He was the only salesman, not counting financing, that dealt with us, not having to deal with several salesmen. Very quick and simple. Completely familiarized us with our new Subaru's functions, encouraged us to ask any questions that needed repeating, or did not understand. He also encouraged us to call him anytime after leaving the lot, if a questions arose later.. Melissa Hippo, finance, has the same attributes as Michael. She made it a pleasurable transaction. She didn't try to sell us more than we needed, HONEST. Overall, a great experience. Wouln't hesitate to recommend this dealership and staff.

The work on my car was fine, but the customer service needs some work. Here is my experience: I called prior to bringing my car in to check if they could shuttle me to work. They said "absolutely." On morning of appt, I asked for shuttle but was informed that there is a 10 mile limit, so they could only take me back home. So... I waited for an hour, while they periodically told me they were "calling an Uber to pick me." After an hour, I was pretty frustrated, so I had my wife pick me up. After the work was complete, I was called and asked if I wanted a courtesy wash on my car before pickup at the end of the day, to which I said "sure." When I arrived at the end of the day to pick up my car, it hadn't been washed.

Patti was absolutely wonderful and made the process painless. She made sure we were comfortable any time we had to wait and she brought snacks for our 3-year-old daughter. Making a large purchase can be daunting but Patti made the process seamless. We would highly recommend her to others!!! Love, The Johnson Family. P.S. Thank you to Doug for the great pricing and the other staff who helped during the process. We appreciate you all.

I bought a new 2019 Subaru Forester at AutoNation this past Friday and the experience couldn’t have been better. I worked with 2 salesmen, Jeff Goldman and Robelyn Tambot and both of them were very knowledgeable, customer friendly, and didn’t pressure me in anyway. I also had a pleasant experience with the woman who did the loan and fully explained all of the paperwork and benefits. I have been to 3 other Subaru dealers when I bought my first Subaru in 2013 and when I made this purchase and AutoNation was by far the best!

The best car sales experience I have ever had. Clean and efficient with no confusing areas.

Awesome team over at the Roseville AutoNation. I was able to walk out with a new Subaru for a great price and no hassles.

Great experience. Especially enjoyed working with Jason.

Everything went just fine and they fixed the recall problem. But they way overcharge for oil changes etc but that’s what dealers do too often

A great place to do business. The staff and management were very focused and made every effort to make the process smooth and quick as possible.

My service rep was Jason Wanner. I have never experienced a more polite service rep before. He was so diligent in keeping me updated on when my car would be ready and made sure my every need was met. Jason went through all the paperwork and explained everything that was going to happen. As a female, I felt very secure with Jason?s recommendations. I hope in the future, he will be my service rep when I bring my car in.

Just purchased a 2019 Forester Limited and while it wasn't the car we had originally requested (the one we requested was sold off the delivery truck before Michael could hold it) Cameron did an excellent job of getting a great car for us the same day. Thank you Asia for making our experience so pain free and enjoyable. Freedom did an great job without trying to over sell us.

Great experience, they got my car in fast. I would reccomend them anyday.

We brought our 2018 Subaru Outback in for service. They were going to update a few minor issue that were on a recall. As much as we really like Subaru of Roseville, we were disappointed in the service. They left grease on the inside of the car, scratched the under panel,forgot to wash the car(they offered to do this) and it took longer than what they mentioned to us when we booked the appointment. I am hoping this is just a one time mistake and that their service department is usually not like this because our previous experience with this dealership has been excellent.

I took my Subaru Legacy in for an airbag replacement and could not be happier with the service I got. Mr. Jim Cary took care of me and was extremely nice. I was provided with a nice rental car at no cost to me from Enterprise. My car was returned and clean inside and out. Thank you to all!

How about be honest!! You tried to soak my daughter for 3000.00 for a bogus blown head gasket, took it to another shop and turned out to be a bad sensor, 139.000, Head Gaskets were perfect after 2 different pressure tests, Unbelievable!! Bought the car there new, will NEVER go back for anything!!

The staff is kind and accommodating. My Subaru Impreza was recalled due to non-functioning brake tail lights. Kevin Nash, Subaru representative was informative and kept me abreast of what the brake light repairs. Thanks, Kevin

Brad C and Melissa H. were very helpful and made the car buying process a nice experience. Highly recommended them

wonderful service! was fast & easy. they aren't pushy at all! would definitely recommend!

We arrived at Subaru Roseville at 8:30 pm on a Sunday to test drive a vehicle we saw online and drove it away that night! The experience was great. Thank you to all who stay a little later for us!

Been in multiple times with no issues. Was even invited to work in service when they moved! Today’s story is a little different... Had gone in for some paint and scheduled the airbag recall AND brake lamp switch recall. My lamp switch has actually failed and does not turn on 100% of the time. Not safe/legal to drive the car. I explained this to the writer (Jim?) and was told it would be replaced under warranty regardless of recall at this point. Just received a phone call appointment reminder. Different writer(Sarah). Was told they didn’t have parts for the lamp recall and couldn’t do it yet. I explained the situation and was told it didn’t matter, couldn’t be done yet. Appointment canceled. You won’t be seeing me again. *UPDATE* Sarah called me a few hours later to explain that she was incorrect. Still tried to have me bring in the car on two separate occasions. Explained once again, not driving the car twice without working brake lights. Was given the number to Subaru towing which doesn’t solve the problem.

They made the whole process easy. No sleazy sales stuff. Friendly, helpful and just a good experience. I would totally recommend buying here.

Bought my first Subaru from AutoNation, Zen was amazing at getting me in the EXACT used car I needed and wanted. Made the whole process very easy (even with my 3 year old with me lol) They made purchasing and financing straight forward and easy due to the no haggle price, felt great knowing what I was going to pay before I even went through the process. Definitely would purchase another Subi from them in a heartbeat.

these guys were recommended to me by our local super-soulful car repair place up in Nevada City, over the closer dealership. And I'm glad I followed their advice. We've had general good luck with Subaru dealers/service, but these folks are almost beyond belief. "Service" really means something to these folks. They are all wonderful folks, especially the intrepid and friendly Jim Carey. Love that fellow.

Our salesperson Mike Ferge, was super nice, and the gentleman in financial, Freedom. I came back around 8:45 (the close at 9) and never once did anyone give me any flack. They helped me just as thoroughly as they did when i had come through 5 hours earlier. i would recommend Autonation Subaru to anyone.

Bought my first Subaru. Staff was very knowledgeable, patient, friendly and made my purchase process easy. Thanks to everyone especially Cody!

Great customer service friendly staff!

Very friendly and helpful staff. Just bought my 2nd Subaru and AutoNation was great to do business with.

Go see Karl Anderson and Mike Ferge; they are both awesome and very helpful. We bought our Crosstrek and could not be happier.

We got a great deal on an Outback. Simple, no-haggle price provided to us by email, quick buying process once got to the dealership. Cory, the salesman, was great to deal with.

I have been looking for a new vehicle since October 2018. I met Zen Seniuk with Subaru Roseville, boy talk about a great salesman! He was patient, understanding, he took the time and he listened to what I wanted on a new vehicle. I highly recommend Zen. After waiting for 3 months, I finally received my new Subaru Ascent. Time to have a new adventure with my Subaru. Thank you Zen!

Nate who helped us get our truck. He was very friendly, he knew what he was talking about and he was not pushy, we would recommend our family and friends to buy a car. truck, or SUV from Nate. Brandon was very helpful also, again, he was not pushy, very important.

Service advisor, Stephen Riolo, was very friendly and helpful. He took the extra steps to resolve my car?s service issues. I was impressed by all I interacted with in the dealership.

Have always had a great experience with autonation Subaru! Cory pickinpaugh was great! He kept me updated on the progress of my repairs. I felt like a v.i.p.

My boyfriend and I had a great experience! Our sales person, Cory Burnett, did an amazing job helping us find the vehicle we wanted. He explained and answered all our questions and made sure we understood the information. He was very personable and easy to talk to. I will always go to Subaru for my future car purchases :)

Recall on radio,, made an appointment. Cody called and got me in on Friday instead of Monday. I thought that was very nice.. work was done in a few hours.. called and they picked me up to get car.. I will return

Great service at this Subaru! Wonderful people like Jenna help you get service set up.

The salesman Tyler was very helpful and professional! He did not pressure me into anything but offered me many options! He was very personable and friendly and I enjoyed talking with him. He was very informative and answered any and all my questions! I would highly recommended him!

I went in to take a look at the Accent model with no intentions of buying until later this year. My salesman Zen approached my husband and l whom was very pleasant, and did not come off aggressive like some other Dealerships. He extended our options by showing us other models which l fell in love with the Crosstreck. He asked if wanted to test drive it which l then knew it was over. After the test drive we wanted to sit down and look at numbers. Still with no pressure from Zen for us to buy the vehicle he was more concerned about our needs. We explained we were furloughed government workers that haven’t been paid in a month and wanted to wait. He offered to speak to his manager to see what he can do. The manager was so gracious to give us a discount, and a down payment that we could afford. Overall the best experience l ever had purchasing a vehicle. When you have people with names like Zen and the finance manager Freedom how can you not buy a car from these guys with cool names. Thank you Subaru for your business.

The sales man Michael Hothan was extremely nice and helpful. We have not had a new car for over 12 years so many things were new to me that this car offered. He was patient and kind to answer all my questions and show me how things worked on it. Disappointed on the way the car was cleaned. There were several things that could have been cleaned like the track on the side doors. Also different places that a simple cleaning disinfectant disposable wipe would have taken care of. It was a used car but different areas could have been cleaned better inside and it would look like new.

I was shopping for a new car and autonation subaru had the exact spec i wanted. I contacted them and was surprised at how transparent and honest they were with pricing! Compared to other dealerships that wanted $4K+ above msrp for the same vehicle. Autonation subaru was several $K below! The dealership was 4 hours away and i would gladly drive that again for the customer service i received. I plan on buying more cars from them in the future for sure!

Oil service price was fine. Price was higher than average for new fob programming. I was asked if I wanted car washed, and agreed, but didn’t get one. Otherwise, location and waiting room was nice. Lastly, I received an email that said; sorry I missed my appointment, right after I was just there.

We started with a referral from the Costco Auto Program to AutoNation Subaru. Our experience was marred by a delay in receiving the Costco Pricing Sheet for our specific vehicle. However, our agent Cody and AutoNation were great providing all of the details and information we needed to complete our lease of a new 2019 Outback. Great vehicle!

Very good, non-pressure sales person. We came back twice; test drove twice to make a decision; and Jeff Goldman was the right fit for us, selling us the car we finally decided on. Thanks again for helping us with a purchase.

I bought my 2012 Outback here. It is my 3rd Subaru and I have taken them all here for service. They aren't perfect but they listen and follow up if you are dissatisfied and make it right. I trust them to keep my car running safely

Tyler at the sales has done a great job! He is professional, friendly, honest and is detail oriented. He took care of us and explained the car features very well. Thank You!

Our sales person, Tyler, was AWESOME! He was very knowledgeable about the 2019 Forester and all the features. He made the process smooth and very easy. A lot of sales people are too talkative and ramble on and make you feel pressured and uncomfortable to make the sale. But Tyler was very laid back and had a great sense of humor. He was patient with all of our questions and really helped us find the best price for the car we wanted. I am so happy I went to Roseville Subaru. I had no idea that they promoted community charities like the Placer County SPCA, they even have dog beds and water bowls in their lobby!! I thought it was super sweet of them. With my purchase I was told they’d donate $250 to a charity (there were about 5 to select from) if you choose the placer county SPCA they donate an additional $50, total $300. That is really amazing!! Also, they had a super cool coffee/espresso machine that we utilized while we made our transaction. I can definitely see myself driving here for service on my new car. Their customer service is outstanding from the phone, to sales, to finance.

friendly and helpful personnel pleased with the service provided

It was great customer service we got a great price on the car no pressure at location

Staff attention and timeliness is excellent, the ambiance of the waiting area is well tended and clean. The followup from Cody, the attending, was flawless. He treated me and the process with care and good will. I am grateful for this experience.

People are professionals!! Very friendly and extremely helpful. They have a great inventory. And, not at all pushy, but very helpful. I was very impressed.

Great price on new vehicle. Dealer gave me considerably more than other offers on trade in.

The service was quick, friendly and efficient. I am very satisfied.

I have purchased 4 cars and buying my new Outback at AutoNation was the best experience I've ever had. Never thought I'd say that about buying a new car!

The overall experience was great, however, one thing I did not notice before driving away was a problem with the alignment. There was something wrong on the left side causing it to pull very bad to the right and jerk on every left turn. I got it fixed and there is still something I have to order for them to completely fix it. Other than that, it's great and I'm very happy with my decision.

The best I’ve had. Robelyn was awesome. I would recommend all my friends to her.

Always a great experience with Jen Luce as she gets the job done! Car was done early from a lube, oil and filter change and didn’t try to sell me maintenance that wasn’t needed. Looking forward to seeing her and the crew again in the near future.

Super and a good doughnut!

I was greeted upon my arrival and checked into the service department! I had a cup of coffee in the waiting area that was recommended by Jason. Shortly thereafter my car pulls up and I get my paperwork, then I’m on my way. Service was both courteous and quick. Thanks...

I bought a new Forester last week, and salesman Karl was very helpful as was the rest of the staff. It was one of my best experiences in buying a new car, and I love my new car!

My 2009 Forester XT had seen better days so the crew in Roseville hooked me up with a 2019 generation 5 Forester. I love the vehicle big improvement from my 09. the whole experience was very pleasant and professional which included my salesman's Zen, finance person Freedom and Sales Manager Cameron who set me up with an appointment with Cody to go over all the technology and also hooked me up in the parts department to get some accessories. Thanks for all your help I had a great experience.

My 2013 Mazda 3 needed minor repair to the front bumper as well as maintenance work, and I was able to get an appointment right away online. I was met at the Service Entry with helpful support, and Don Smith, the service manager, diagnosed the problem and told me that my car would be ready in an hour and a half. I am very happy and satisfied with the excellent service at AutoNation Mazda Roseville and feel that the low price was a wonderful. I would recommend AutoNation Mazda Roseville to anyone.

The service department has no pride in their work. I had over $5000 of work done (turned out great) but when I went to pick up the car it was filthy. The outside had some sort of sticky substance (probably sap) and the inside had grease. But not just a little bit the grease was all over the driver’s seat, seatbelt, steering wheel, door and frame. This is the second time I’ve received my car back dirty. And did I mention a HOLE in the door panel! No one mentioned this to me when I walked out to the car, guess they thought I would never see it?. They did detail the car and clean the headlights (complimentary) but when they fixed the hole there was overspray on the cloth material and door (inside and out). Which now means they had to clean the door area again. In other words it’s not worth my time and money to frequent this dealership.

Our experience has been a mixed bag. Bought a 2010 Outback here in 2010 and it has been the perfect car for us. Service advisors have been all over the map, a couple of great ones, including our current, Jim Carey. Some, however have been terrible, one so misogynistic my wife refuses to return. The exploding airbag recall was poorly handled, taking more than 4 mos. making our Outback a single seater. Not the worst dealership, not the best.

Cody was very helpful! He listened to my concerns and made sure it was all addressed. I left feeling that my car was taken very good care of. I will only be coming to this dealer. Thank you Cody.

Our car buying experience was pleasant with no hard sale, just a good price and trade in value. The sales staff, Mike was great.

I did the costco program and traded in my old Subaru and felt I was given a great price and a good trade in. Felt very well cared for and love my new car!

I had a great experience at AutoNation Subaru. My service adviser Jen was knowledgeable and helpful. The parts department also had a lot of cool stuff to offer. Great job!

High level of professionalism, and the new facility has a great waiting area!

Love the new location! Staff was very friendly and my car was done in a timely manner.

I got the vehicle I wanted at a a great place and not haggling. Everyone was friendly and respectful. I was prepared for an ordeal and was wonderfully surprised with Tyler's professionalism and great customer service. Oops, we accidentally took home one headrest from my trade in.

The service Rep. Jason, was courteous, knowledgeable , and efficient with my transaction.

Great dealership-not pushy at all and will work hard to get you to your buying terms. Also, because they are an Autonation dealer, you can have a car transferred if it isn't at their location in Roseville. If you are looking to buy new and are a Costco member, it's worth it to go through that program. Melissa Hippo was the absolute best! She was very patient, not pushy and eventually got me the terms I wanted for my dream car!!

Everything went smooth with my Subaru service visit. Thank you. Complimentary car wash too.

I bought my WRX from Elk Grove Subaru and I live in Citrus Heights it was closer to bring my car to Roseville for services. I have been bringing my car to Roseville Maita Subaru ever since 2016 for oil changes. I usually find coupons online and get couple dollars off the service. One time I brought my car in the morning for 6 month service and gave a complimentary car wash coupon to the service person. Left the car and went to work expecting the car oil change, tire rotation and expected everything to be done before I pick up my car. Of course the car was done around noon time. I went after work to pick up and noticed car was not washed. Each time I go to and from the dealer it takes time. Time is very precious to us all. Between work – home – other activities with families through- out the day time goes really fast. When I asked about the car wash they said they will wash it right now. So I waited until the car was washed. Thank you Subaru. My beautiful WRX has been making clicking noise when the engine warm up starting a month or two ago. The noise seems to be coming from the engine compartment. When I press the clutch pedal the clicking noise goes away. I took it to Subaru dealer in Roseville last Friday(9-14-2018) and service advisor Jennifer Luce said my clutch linkage has a problem. They will order the part Friday and it will arrive Monday. Monday morning I take it back to the Roseville Subaru. I asked since the car will need a 6 mo. oil change next month let’s do it now so I would not have to come back and forth too many times. Monday evening when I go pick up the car they said the wrong part was sent and the right part will arrive Thursday. So I said please put the car back together so I can drive it home and bring it back Thursday. They said the mechanic has gone home and we can give you a loner. I said I want the loner to be WRX comparable. They said Impreza is comparable. I asked does the Impreza has manual shifter and 270HP? The manager said no. Then I said how can Impreza be comparable to WRX? He said this is all we have. Boy was I pissed! I started to demanding my car back. They kept saying no. So we finally agreed that the oil change was on the house. I took the loner to the gas station since the gauge was almost empty, then home. Thursday (9-20-2018) I called to see if the parts came and find out when the WRX will be ready for pick up. The part arrived around noon time and the car was ready for pick up around 1600hrs. When I go turn in the loner and pick up my car I asked if the car is fixed. They assured me it was fixed. So I collected the paperwork and started looking for my car outside. I guess they could not find it cause it took about 15-20 minutes before I saw my car. I said thank you and started to drive home when behold the noise came back. I also noticed the clutch pedal is not stiff anymore. With slight pressure the clutch pedal slides forward quickly. I also noticed the 2nd gear doesn’t go into gear easily. I really got pissed and turned around and went back to the Service Counter and basically gave the poor lady (Jen) hell. Later on I apologized for getting upset. Well I told Jen the problem and she assured me that the foreman /top technician will work on it this time. Friday (Jen) called me and said the technician said the clutch bearing needs to be replaced. Will try to finish today. Later that day Heather (customer service) called me and said clutch plate, clutch bearing and flywheel need to replace too. These are consumables and are not under warranty..but we will pay for it. She assured me that repair will be complete by Saturday, but will try to finish today. I demanded if I don’t get the car today you may have to give me free service maintenance for another year. She said maybe. I told her I will be out of town Saturday and will pick up the car on Monday. The job that normally takes 7hrs took one week to complete according to a tech. Why was I punished for one week going back and forth to dealer and work. I feel like service department wasted my time and stressed me for one week wondering when or if my car will get repaired. Was clutch linkage really necessary to replace? Before bringing my car to service the clutch pedal seemed stiff. Now it feel soft. I am wondering if someone took the old (stiff) one and replaced it with a used worn out one(soft) . I don’t know if I can trust your facility to work on my car anymore. A week has gone by and just noticed white scratch mark on the center rear bumper. I know I did not reversed into anyone. Now I am thinking this scratch happened at the Subaru shop or the new guy driving and parking the car outside in the lot. Boy! I really don't know if I can trust these people any more.

Efficient, friendly, quality work. What more can you ask.

My experience in buying my Chevrolet Captiva from AutoNation Subaru was most enjoyable!! Everyone we were in contact was very friendly, made us feel so comfortable, starting with John Elmore whom we first spoke with. The car is better than I ever expected to find in a used car. I would highly recommend AutoNation Subaru !!

Jim Cary was great. My car was done in a timely manner. And the cost was right on the money. Great service!

Brought my 2015 Outback in for its 30,000 mile service. Jim Carey treated me like a VIP, clearly explained what needed to be done, and why. Gave me an accurate estimate of the cost and called an Uber to take me home. When my Outback was ready, another Uber was at my front door. My car was ready, freshly washed and looking great. Jim went over my service bill and made sure everything was done to my satisfaction. This was my first visit to their new facility and I was impressed with the size and comfort level of their waiting room (and the complementary coffee, water, and healthy snacks available). Overall a great experience that complements the terrific vehicles they offer. I highly recommend AutoWest Subaru, Roseville and their helpful, friendly service department!

Jim got me in and out for a tire replacement super quick!

do not push extra service

My Subaru is 3 years old and was about due for its regularly scheduled service when dashboard service lights came on and I had trouble getting it to shift out of “Park”. I envisioned a big bill for service but was pleasantly surprised when the bill was significantly less than I expected due to factory warranty on the offending part. The service representative, Jen, was readily available to answer my questions and kept me informed of progress. Overall it was a positive experience.

I had an old very unhappy post about multiple issues. However, GM Ryan took the issues seriously and he and Heather worked to fix them all. The best blessing is removing me from the bad service advisor and giving me to Jim Carrey and I am overjoyed! Jim is amazing and actually “cares” about his customers. Even my mechanic husband was pleased with Jim and Heather and that they cared to keep me. The new location is awesome and now I have faith that my WRX Jolie will stay perfect as she is.

We were very pleased with our visit to AutoNation. We had a great visit with Steve and felt he treated us like a friend. The service was great and though we forgot to tell him we had purchased a 48000mile/4yearservice plan, he researched it and after getting charged for service our plan covered, he got us a refund to correct the oversight on our part. We liked the fact that after our Subaru Outback was serviced, AutoNation also washed it. We plan to take our Outback to AutoNation in the future. Thank you Steve.

It's faster and a lot less crowded now that Subaru is at a separate building. They are always very helpful and take great care. Nice waiting room. Only negatives: I miss the free car wash and shuttle service.

After talking to a friend who purchased a new Outback, I decided to visit AutoNation Subaru in Roseville. I have never been treated so well, nor have I been in contact with so many accommodating people. Everyone was friendly and professional. Our salesman was Michael and our finance person was Sam. Can't say enough nice things. Oh, and I love my Subaru, too!!!!

Great customer service by Jim Carey at AutoNation Subaru. Timely, courteous and transparent work. All explained and done with respect to my 10 year old Outback. I take my car here for all of its milestone service needs. And the new service center and waiting room is a bonus.

Went in as a younger girl buying a car for the first time. Abilio was great with helping me find a car that was right for me, however others at the dealership were outright trying to act like I was stupid and tried to screw me over. I bought a used car from Abilio, waited that day for 3+ hours, while filling out paperwork, for my car to get detailed. Got the car back at the end of the day and it hadn’t been touched! (Dirt and grime on the handles of the doors, not vacuumed, marks on the seats, sticker marks still on outside of the car, etc..). So I took the car back the next day to get detailed like it should have been. Waited 1.5hrs while it’s getting “detailed” to get my car back and it’s not even touched again!!!! Don’t go here if you want to spend a decent amount of money on a car and feel like a valued customer... they won’t do I️t.

Nice waiting room to wait for your car! They had water, coffee, donuts! I came in without a appointment was out in two hours. It was free because they were other Forester with the same problem coming in. Gear shift plug-in was defective.

I took my Mazda CX-5 in for Service Maintenance. I was greeted promptly and courteously and we went over what service my Mazda was going to have. Very satisfied with my appointment with Mazda Auto Nation, Roseville, CA.

Kaitlyn, Karim and Nathan are part of a great team. They won't let you donw.

My girl friend and I needed to replace our 10 year old BMW X3 before any other major issue happens. We got interested in the Crosstrek after a few months of research and asking friends for comments. Call AutoNation and spoke to Tyler and he was able to reserve the car we wanted for next day visit to test drive. We travel an hour and half to Roseville. Tyler was very helpful, informative, and had a great experience with the car. We had a great deal, bought the Crosstrek, and said goodbye to the BMW. Subaru Roseville apparently just move to their own, newly built location, nice waiting room/interior with free coffee and water and a large screen TV while you wait for your paperwork or car to be clean. Great people to work with, no pressure, no stress. Happy owner of a new Subaru Crosstrek.

Bought a Subaru in 2013. The service reminders were inaccurate and directed at over servicing (oil changes every three months). Sold the car about a year ago and closed my Subaru account. They apparently serviced my former car and then sent me a request for feedback. My feedback pay attention to detail, I would not buy or recommend your firm as you are clueless Bozos!

Auto Nation Subaru is wonderful. I love my service adviser, Jim. I totally trust him. Everyone there is very knowledgeable and helpful.

Not a good experience! First off the guy who greeted us with his man bun was very rude!! Jen was very helpful throughout the whole process. My other complaint is they had the car a week n it was filthy when we got it back. The service has really went down hill last couple years.

Handled professionally from beginning to end. Don Smith, Service Consultant recognized the issue, walked me through the process and moved things forward in an open and transparent way. Well done!

Was a great experience! I can truly say FUN this time! From the time I walked in the front door and was introduced to Cameron until I walked out with my 4th new Subaru! She is amazing! No hassle, no pressure! Best overall experience I have EVER had at this dealership. And thank Sam, too. Such a pleasant young man. Thank you for the changes YOU have made.

I thoroughly enjoyed this experience.....The people I worked with were very professional, friendly and patiently answered all my questions. I went in not really knowing what I wanted - just an all wheel drive vehicle and after talking with Brandon - I left with a beautiful AWD Crosstrek that I LOVE!!!! I got a great deal on my Honda Fit trade in. The whole process was straightforward and easy. Freedom was exceptional and I felt very confident with his handling the financial stuff...Thank you ALL for your great customer service and expertise. I will return when its time to trade in my Crosstrek - but we all know if won't be for a long time since Subaru vehicles last so long....

When I was being checked in Brent asked if I was there for prepaid service. When I said yes but started to continue he interrupted and asked for The keys. When I told him that I was offered a rental car, he said a few times that mazda does not offer that. Seemed like I was trying to get away w something. He then gave me a loaner that had 11 miles before running out of gas. He called/left a message while I was getting gas,that because I was having recall work done - I did get a loaner. Brent seemed very rushed and preoccupied (although service dept was less busy than before. I would recommend dealer but will schedule w a different service rep next time

Everyone who I worked with at AutoNation Subaru in Roseville was very helpful. I had a truly wonderful experience with everyone I worked with. I came in with the intention of buying a new Subaru Outback to replace my truck that was totaled earlier in this week and I had a specific price in mind as well as a specific down payment that was reasonable for me. They worked with me every step of the way from helping me select the perfect vehicle to helping me through the finances in a way that made me feel in complete control of my experience. Thank you everyone at AutoNation Subaru who helped me buy my first car yesterday- I am super stoked that I have my dream car and look forward to working with you in the future. I highly recommend anyone who wants to buy a Subaru go to AutoNation Subaru in Roseville. They treat you like family <3

My steering wheel has been off-center since there was 25 miles on the odometer. The vehicle has been in twice and returned to me in the exact condition after two alignment attempts. It is clear technicians are not driving the vehicles after alignment procedures. In 35 years of car ownership and services, I've never had a car returned without a final check. Centering steering wheels and alignment are trivial tasks, especially on a newer vehicle. I'm disappointed as the staff (sales included) are very courteous.

No pressure tactics abound! Had a wounderful experience that can be summed up in 3 words, great customer service. AutoNation was going through construction of a new facility and things were obviously hectic in the background. These folks rolled with the punches and thought of everything. I will be a returning customer when the time arrives for another purchase.

This review is for the service department only. I recently purchased a used Mazda6 from another dealer and it had outstanding recalls. Made the appointment with AutoNation and they took care of everything for me. I was really impressed with how nice everyone is!! A couple of weeks later I happened to be down there and the Mazda was due for oil change/rotation so I just gave them a call on a whim. Short story: Dropped off the car within minutes and was on my way after about an hour. They also did a free safety inspection. Again - impressed with how nice everyone is there and I even got a little discount! I'll definitely go back for routine maintenance. It costs a bit more and is a bit inconvenient since I live about 45 minutes away but I will gladly pay for excellent customer service.

Warm welcomes and fond farewells is what they offer. So Curtious.

After researching cars for months we chose a Subaru BRZ and wanted to test drive an automatic. We eventually connected with Autonation Roseville Subaru. Since we were in no hurry, the sales rep said they would get an automatic for us to drive and it finally arrived a couple months later. We went to drive it Saturday, June 9. We drove the car and loved it so decided to buy it but it lacked one accessory we wanted. At first, the sales rep told us it could be installed that day, but then learned they did not have the part in stock so couldn’t install it until Monday. In addition to charging us for the part ($224), they were charging $261 labor to install it. We agreed since we had not planned to purchase the car that day anyway, and wanted to contact our insurance agent and bank to be sure everything was in order. We signed the contracts, paid cash for the car, had no trade-in, and before we left we were now told, again by the sales rep, that now it would be “Wednesday, or Thursday at the latest” to install the part. We were so excited to buy this brand new car (our first new car together) and anxiously awaited their call. 4 days later on Wednesday, no call came so that afternoon I sent the sales rep an email asking to confirm the car would be ready the following day. He responded that the “Service Department said it would be done Thursday so he would let us know if it was otherwise”. I wrote back and said “otherwise would not be good” so we would see him the following day. He confirmed nothing. He did nothing. The following morning I received a generic email from Customer Care saying they hoped we were enjoying our purchase and sent two website addresses on which to share our buying experience. I wrote back and said we didn’t have the car yet. Hours later, we got a call from them that the car was not ready, the part was not there, it had never been ordered, the sales person had given us incorrect information, and our brand new car had just been sitting there for 5 days. Needless to say, I was upset and told them to keep the part, refund our money for the part & labor and we would pick up the car that day. They said they would comp us the part and labor since they had screwed up, and we could pick up the car the next day and they would mail the check. So, 6 days after we bought the car, we picked it up along with a refund check for the accessory and labor, and the woman who met us said the sales rep had misspoken, and should have put us directly in contact with the Service Dept. I guess when you buy a brand new car you are sent to Service to schedule your own appointment to have an accessory installed. Wow, what great Customer Service! NOT! This dealership has been selling cars a long time but apparently, the right hand does not know what the left is doing. Once you sign the contract and pay them, all xxxxx are dropped. There was no followup on promises made and no check and balance system in place to catch incompetent mistakes like these. Training anyone? I do not recommend this dealership, they do not follow through on promises, they apparently have no quality assurance in place, our specific sales person gave us incorrect information, and after being in business a long time they still do not know how to make an error free sale.

Extremely good service and professional attitude from the staff.

I came in to my local AutoNation Mazda Subaru with a good idea of the vehicle I wanted. I was helped by the same guy through the entire process. He narrowed in on what I wanted and helped me find my new car! The purchasing process was easy as well.

Ever since I bought my car in 2014 I've had nothing but problems with the service department. From rude service technicians who get extremely defensive when I ask a technical question or ask for something specific to be checked, to having service down and then getting bombarded with emails and mailers saying that the service I had down wasn't done and I need to have my car brought back in ASAP. When getting your brakes checked, make sure they check all 4 brakes. They apparently only check the front two. The brake pads on my back wore out faster than my front and while I still had around 50% left, I ended up driving down the coastline with zero on my back. Niel has apparently been brought in to fix these problems, but all he does is pay lip service and tell you to forget about all your previous bad experiences even though they keep happening. Since getting my brakes replaced, I've received 3 emails telling me I need to bring the car in because they need to be replaced. Niel has no interest that I'm being spammed by these emails and that this has happened repeatedly in the past and that I should just focus on the fact that the service technician that helped me last was "nice". But if you have the time and want to save money, if they say you need service, just decline, wait for the email which includes a coupon for the service, and go back then and get a discount.

Mazda at AutoNation was wonderful ! No pressure and always made to feel like they wanted me to feel happy and satisfied.

Professional, easy-to-deal-with, fair pricing and strong service reviews, background and offering. Nothing but great things to say about Tyler and Sam! I drove over two hours and past ten Mazda dealers to buy my Miata from Roseville.

Our salesperson, Asia, was excellent. And the the gentleman, Freedom, was great

I took my WRC in to get serviced and I was introduced to Chris Williams who took care of me when I got there and got me in and out with an oil change, he was very respectful and helpful and I will definitly be returning to him !

My experience with AutoNation Mazda Subaru was extremely positive. I did most of the work online and via email. After a couple of phone calls to solidify everything the deal was done. It really couldn't have been easier. I let them know what my needs were and rough price range. They didn't have exactly what I was looking for on their lot, but pulled it from another dealer and had it ready the next day. I ended up working with three sales people (Nathan Scott, Brandon Rentschler, and Michael Berenstein). If you are looking to get into a new Subaru I would certainly recommend asking for either one of these gentleman. They were all helpful, professional, and courteous. There was never a time where I felt pushed or pressured on anything. The overall experience was most definitely 5Star worthy.

Jim is very professional and provided great communication.