I’ve been going to this dealership for service since 2011. In the last year the service has been excellent (compared to the first 6 years it’s been a dream)! From the check in process to the cashier, the service team is polite, attentive, personable and upfront about the process.

Customer relations manager is wonderful,. On the other hand, their service Representatives try to upsell as much as possibly complaining that they make state minimum wage. Also, the reason they raised their oil change to $80, is because State minimum increased this year per their service representative. The average oil change will take a minimum of an hour and a half.

Always a long wait for the service advisor to come out to greet you. They no longer provide shuttle service. This needs to be disclosed when making an appointment. I just left. Not sure if I will return. Might need to sell since there's no other convenient places.

The best service experience I ever had...So many times the mechanics screw something up and the adviser lies about it...Not here! Awesome job from an awesome team of professionals. Special thanks to Heather Mendiotta(?) and my advisers Ryan and his Dad Troy. Wonderful experience!

Awesome place. Great help!

The service department was stellar yesterday.! I came in for an oil change and rear light fixture. My advisor told me it would be about an hour. It ended up taking an hour and 45 minutes so therefore they gave it to me all complementary. They replaced some running lights a tail light and did an oil change and an inspection of my car. Woo hoo!

The folks at Roseville Mazda Subaru were wonderful to us. The buying experience was smooth and professional.

I just bought my first brand new car from here. Utilizing USAA’s car buying service, Andrew and Stan were great. I came in late on a Saturday. I was not rushed, and Adam heard my needs and was honest and approachable, and answered all my questions with patience. They were able to find a lender with lower APR than the pre-qualifying letter I walked in with. This was the least painful car buying experience, and actually enjoyable. Anyone looking to buy a car, this would be my first recommendation. Thank you so much!

Excellent

The service was excellent, the price was very high. I just moved back to the area from SoCal and was paying $30.00 LESS for the same service at the dealer! Very surprised that price was higher here.

Terrible experience with Nathan the Internet sales manager. Most of the cars are kept at a lot a few miles away (20 minute drive in traffic) and are not organized in any way. Our sales rep (NOT the person I'd made an appointment with days prior) only took keys to two different cars to the off-site lot. We spent most of the time just wandering looking for cars that the rep couldn't find. If you want to sell cars, you need to value your customers and their time. Nathan had a list of the three cars I was choosing from well ahead of time. He could have (and should have) made sure those cars were onsite for our appointment. We drove to another dealership and purchased a car. We will never go back to Subaru Roseville.

Overall great experience

Prompted to post review by TV ad puffing sales experience. Purchased a CX5 March 2017. Agreed on price and preselected vehicle. My family and I were stuck there for 5 hours. Great vehicle and price. Still smarting a year later from the disrespect. Suggest setting a time budget for purchase. If they can’t execute, then walk. It should not take 5 hours to decline the worthless add-ons they try to load on.

I had a great experience with the whole team at AutoNation Mazda! It really was a headache free process, thank you!! I love my new CX-5!!!

I recently leased a new CX-5 from AutoNation and had a hassle free experience from beginning to end and I got a fantastic deal! Everyone involved was helpful and a pleasure to work with! I am very happy with my experience and definitely recommend them to anyone looking for a Mazda Vehicle! I'll be back for sure! Thank you!

Oil change was fine and service was good. However, when I called to make the appt. I mentioned the visor mirror cover was broken and I was hoping to have it repaired/replaced when I was there. When I asked the service writer about it he said he knew nothing about it and to check with the parts dept. (for warranty replacement). Why is that my job to check with them and why did he know nothing about replacement part? I have received no callback regarding the part, so now I have to call and find out what's going on. There appears to be a communication problem within the service dept.

All of the Autonation staff

I’ve purchased a lot of cars over the years, and this was the most painless. Mark was very patient and helpful and made not one comment on my driving. :). I really appreciated being when being asked a question once and when given a definitive response, wasn’t asked again. It was a refreshing car buying experience.

They are insurance companies spies. Be careful.

Took my car in for service. I was extremely pleased with the entire customer service experience. I was greeted upon arrival. Then Ryan the service writer met with me and went over the service to be completed. He then arranged a ride for me to get home so I could make my meeting. He texted me 2 hours later and my car was ready. Checked out at the cashier and I was on my way. Very impressed from start to finish.

After 18 years of driving my Saturn, I had to get a new car and I chose Subaru because it is the best built, highest quality and safety features and ride make a luxury car. When considering a brand I google recalls and every car but Subaru had major safety recalls— the defects were the kind that could kill you. I bought a Subaru Impreza Hatchback and it had the same safety features as luxury cars that sell for $30,000 to $40,000. I picked out the exact car I wanted and Corey and Wesley made it happen. Auto nation Subaru was the only dealership that carried the car I wanted and did not waste my time. Other dealerships had less inventory and sales people that were slow to respond and did not address my specific request. Auto nation is now my car home. I love my Subaru— there is no better car on the road and dealership is the best.

I recently had a scary, icy, spinout accident on HWY 50 in my 2013 Subaru Impreza. The high quality of the car saved my life as I banged into the rocky side of the mountain and emerged unhurt. I knew I want to stay with Subaru and did extensive research on the internet. I went to AutoNation in Roseville last week to take a look at the newer safety features and was impressed by the 2018 Crosstrek. The customer service in sales was outstanding. I'm now getting to know the car ...and am pleased with the improvements in safety, especially EyeSight and improved navigation features. I highly recommend AutoNation, especially Andrew Berenstein who worked with me through Internet Sales. I am a 67 year old woman, not a mechanic, and was pleased that he patiently answered all my questions and was wise enough not to put any pressure after I said I wanted to think about it for a day or two before committing to a sale. I've shopped for cars in the past and when anyone started to talk down or put pressure on me, I always walked out the door. This time, two days later I drove out in my new Subaru Crosstrek with exactly the color and features I wanted. Bravo! See More

Shopped around the Roseville Automall for a few days before I finally decided to buy a Mazda-6 Touring from the Mazda/Subaru guys. The salesman are young, efficient, competent guys and they will roll out the red carpet for you, before AND after you're a customer. Prepare to haggle and be a little disagreeable and you will get you a hell of good deal. I did

I’m just gonna go out on a limb here and say it shouldn’t cost $100+ to do an oil change and tire rotation for the Mazda we just bought. We probably won’t be returning to dealer for that service. Otherwise, dealership was clean and staff were friendly, but I nearly choked when I got told the price for something as simple as an oil change/tire rotation...

I took our CX5 in for a routine inspection And everyone was very helpful and they were very quick with the service! Great Job!

Recently bought a WRX here, it had a power steering leak, but I wanted to drive it home so bad they let me take it home and bring it back the next day for service. Turns out it had a leak at the rack and pinion.. they completely replaced it free of charge. Andrew kept my dad and I busy as we waited for the car to get ready for showing ( I bought it used before it even hit the lot) they were all extremely friendly and helped me get the best rate. I will definitely recommend them to anyone. An I love my Subaru!

Shady business practices, several bait and switches, nothing worked out the way they said it would. Would never purchase a car from them again.

I love Asia she was great I got a great deal and a newer car than I picked out!!! Thank u to Wesley for helping me get financed took hours but we made it!!! Got to drive off the lot the same day!!! #lovemynewcar #autonationroseville

After 13 years I finally purchased a vehicle from AutoNation in August. The buying experience was great but ever since then I’ve had to deal with the service department because My brakes had a squeaking sound took it in they did a full inspection still continued to squeak. Back for the second round and wouldn’t you know they found an issue and it was fixed as far as I know but, I also had to get a loaner once again And there loaners are filthy inside and out. I had to have my windshield replaced that was a fiasco... because nobody has any idea in the service department about the warranty and what is covered. I feel like nobody in the service department knows what they’re doing... I get different answers from everyone I deal with so my experience with them has not been good.

Waited around for over 4 hours just to have the deal fall through for something they should have caught earlier in the day. Horrible waste of my only day off.

Love my new Subaru. Long day, but that’s expected for a Saturday. Sales guy was super skilled and knew his stuff, no sales push, that was up to the finance department �

I had been looking for my next car for over a year and found one I was interested in at Auto Nation. I got in touch with Tom and he helped me put a hold on the car that kept it for 72 hours and gave me time to drive the 3 hour one way trip on my day off. Tom also had me sent the exact out the door no haggle price so I could secure a loan at my credit union. Everyone I dealt with was professional and kind. Because of the amazing service Tom gave me and the Crosstrek was exactly what I was looking for I am a happy girl. This was our second purchase at this dealership and my husband will be looking there for his next car here too.

Always a great experience with Nate & his team! 2018 Outback, our 5th Outback.

My in-laws tried to buy a used outback.but it was a red flag when they brought out the carfax from another car .when my wife said something about it, they said the car was already sold.VERY SUSPICIOUS!!!. Don't buy a car there.

Decent price, non-pushy sales, and they checked out a noise I heard in the test drive and took care of it. Overall a very positive experience.

Service was great. Thank you so much. It was appreciated.

I had my vehicle serviced with Ryan maxcey and experience was great. Thanks, Steve&heena

Service advisor was very knowledgeable and helpful.

Overall great car buying experience here. Zackary Bode was very helpful, knowledgable, never pushy, and answered all the questions we had.

i was well informed, shuttled to my house and picked up and returned shortly after i dropped it off ,returned to me clean

MINI Stevens Creek sold me an unregistered car which make me declined by DMV driving test and leave me in the risk of high penalty. I called them for three weeks but only got a call promise and no further call back or action. So poor!

Overall great car buying experience here. Zackary Bode was very helpful, knowledgable, never pushy, and answered all the questions we had.

Amazing experience buying a car.

My visit to Auto Nation in Roseville was to look around for an Outback Subaru and went home in a 2018 Outback 50th Anniversary model....very satisfied.

Great customer service, purchase price was good. The only thing that i have negative to say is i had the car for about a week and my bluetooth plus USB connector just stop working.

I have been taking my 2016 Mazda 6 here for service since I purchased it because of the convenient location and friendly staff. During my most recent visit, my service adviser was Troy. He informed me of recommended services, thoroughly explained a recall that was to be performed, and was happy to arrange transportation for me to nearby shopping while I waited. My vehicle was ready ahead of time and Troy kept me updated along the way. This was the first time I had dealt with Troy, but I was happy to find out his service was consistent with the great service I typically get here. Thanks Troy!

These guys are the best Tyler, Anthony, Wes. Thanks for making the car buying experience painless.

Left with a car a month later they made me return the car back go to el grove

I was very happy with the treatment by the professionalism of the staff at AutoNation. Nathan Scott was the sales person I worked with to purchase my 2018 Forester. He made the process practical and easy to understand. He is very well informed about Subaru products and was able to help me purchase the right vehicle for my needs. I left very happy with the price, the car and the positive and professional way I was treated during my time at the dealership.

I own a Mazda and one of our wheels was damaged yesterday. Firestone tires ordered a new rim from this dealer and the rim was delivered...but dropped and scratched by the delivery man. We called AutoNation and they told us No, we don't have another one and it will take 4 days to special deliver. We need the car badly so asked if they would discount the damaged rim (which cost $500) and they said no. Crappy customer service! Wouldn't discount at all. I will NEVER give these guys another nickel. They don't earn it!

Tremendous experience! Making an appointment was easy and I was able to be seen shortly after making it. The pricing was very reasonable and with the complimentary shuttle service, I was able to pick up the car at a time that best fit my schedule. Brent and the entire staff at AutoNation Mazda were personable, honest, expedient and a pleasure to work with. I will definitely be returning for all future services.

Cheng, Service Consultant at Roseville went above and beyond to fix something that was done to my car by a technician while my car was in for routine maintenance. When I got home and closed the passenger door, I noticed the door did not close properly and was rubbing or hitting something. I notified Cheng right away and he told me to bring my car back in. I brought the car in to be checked the next morning. Cheng gave me the bad news that it couldn't be fixed there and had to be sent out to an autobody shop (really?). It was going to take a few days and possibly longer to repair my car. With a waiting room full of customers, Cheng got me a loaner car right away. He kept me updated on the progress of my vehicle, which took about 5 days to fix. During this time, I also spoke with Heather who had called to check up on how my service experience went (the original maintenance appointment) and when she heard about what happened, she told me she would check with the manager to see how it was progressing and she was very empathetic about my situation. She also gave me credit on my account for my next visit. When I picked up my car, Cheng was there and again apologized for the inconvenience and had had my car detailed. I also met Heather who gave me a coupon for a local eatery. Both Cheng and Heather took the time to make sure I was not inconvenienced and acknowledged and apologized for the situation. They have definitely won me over as a long time customer. As a customer, we know things don't always go perfectly and how a company handles the problems is a true test of their integrity.

They tried their best to be accommodating to me and they were probably frazzled and busy, but still very nice. I was a walk in and just needed them to tell me why my car was shaking while I was driving it. $200 later they tell me someone put on tires that weren’t compatible with the model of my car...I don’t believe in charging someone who has very little money to spend on car repairs in the first place for only the information that will help them with the real problem, the shaking. I had a rental car for a day which was a little inconvenient but still fine and was given the run around when I asked for a quote and what was wrong with my car. The service tech wouldn’t leave me a voicemail in regards to the information I was asking for and I couldn’t answer my phone because I was at work. We played phone tag for several hours. I decided just to go in and get some more information and pick up my car. They brought me someone else’s car and they were going to let me drive off with it until I realized they were giving me a car that wasn’t mine and I had to say something...one of their employees threw away the tag that had the name of the real owner, so they didn’t even know who’s car that was until someone dug through the trash to retrieve the tag. I finally got my car back and they tried to tell me to replace all four of my tires, but I had just replaced the front two a month prior and didn’t even need to do that. The service tech showed me the difference between my front tires and back tires and told me to make sure they’re the same....that’s what I paid for and left my car overnight for... my car still shakes as well and they didn’t fix it for me although I gave them the go ahead to initially. I won’t be going back...but they were nice.

Everything was well professionally and efficiently handled. Thank you

Everyone we interacted with was absolutely fantastic, especially after our experience in Elk Grove. Bruce, our salesman, was awesome, attentive, not pushy, worked really hard to help us, and the entire team was very hospitable. Got an amazing deal on a virtually new car that we LOVE! Would recommend these guys to anyone looking for a car - new...used...good credit...bad credit...AutoNation is the nation's largest for a reason!

Thank you for taking care of me! I had a great experience and will definitely come back to buy my next car.

We had a great experience at Auto Nation.We found exactly what we were looking for. No hassle, easy transaction. Clay was amazing and very helpful!

I had the best car buying experience. Bruce and his team were very friendly and knowledgeable! Thanks

Fast, and easy oil change loved the energy of the enployee’s.

Great service! Had oil change and tire rotation.. waited for the car and was done in a reasonable amount of time. It was even vacuumed and ran through the wash!!

The service was very good. Everyone was friendly and professional.

We found the exact truck we were looking for on AutoNation lot but almost walked away without it because our salesman knew nothing about the car and fed us two significant lies regarding warranty and status of an open recall. Next, the first financial officer was abrupt and crude and also fed us misinformation about the no questions asked return policy. We left for several hours and returned because the vehicle spoke for itself. The 2nd financial officer was better informed altho also without much warmth. Paid cash, so we don't have to deal with them anymore

Took my car in to fix a part that had broke and received excellent customer service!!! Everyone was very helpful and they fixed the part quick and easy for me!!! Will definitely be using them for all my future service needs!!!

Buying my new (to me) car here was quick, simple, and painless. I worked with Corey who was very knowledgeable on the vehicle and helped a lot. I didn't feel any pressure to upgrade, buy additional coverage, or anything like that. Thank you!

Not friendly. ?Sales? mentality. Doesn?t welcome/greet customers when they come into the service area. Slow. I?m so mad at myself for buying a Mazda through this dealership. Never again.

So, I got a second nail in my 2017 Subaru Outback! They couldn’t fix it, but advised me to shop around to see if there was someone else who could. I did, but no one else can either. I did call around for quotes and talked to a local reputable tire company. They gave me some Quotes and told me I’d also need an alignment, as I was get 4 brand new tires! When I called to ask my Service person, Carissa H. about any specials they might be able to help me with since it’s a lease. Carissa was awesome! Subaru will match the price of the local tire company! She called me right back with the good news and now I have peace of mind! We bought our Subaru because of the safety features and we’ll stay with Subaru for the great costumer service! Thanks Carissa!!!

A shout out to Brent Cooper at Roseville Mazda for providing exemplary customer service. I had scheduled an appointment for service for 1/4/18 and brought my car in on 1/3/18 late in the afternoon so they could work on my vehicle the following day. Once Brent realized what I was bringing the vehicle in for, he immediately brought over a tech to look at my car as he had a gut feeling it might be a simple problem to fix. He did this even though the service department was obviou...sly busy. I am sure it did not make his day run any easier to have to stop and do this. Anyways, after 10 minutes he returned and said problem fixed. Not only that, there was no charge for the appointment! It is great to see a young man take such pride in his work. I only wish I could thank the tech too. Please pass along my gratitude Brent and keep up the fantastic work! See More

I have gone here a few times for maintenance and the last 2 times I went I was actually helped. The representatives were very helpful.

Irritated!!! � My girls & I took my MPV in for an oil change & tire rotation. Not only did they use the wrong oil, they didn't screw the coolant cap on or rotate my tires!!! On the way out, noting my concern, Don assured me the tires did get rotated, tho they'd need to be replaced soon. I already knew that & in fact mentioned that to him when we were checking in. I paid $72 for a job that didn't get done properly. Not sure I trust them to do the job again, may have to drive to Elk Grove Mazda. So frustrating!!!!! � �

By far the worst dealership ever! These people are only out for their cut rather than to take care of their costumers! BEWARE OF SAM AND DAN!!! They are two con artist that will get you for their commission, run your credit through over 10 banks, mess up your credit score, and give you BS stories on how you where approved and than not approved! YOU HAVE BEEN WARNED!!!!!! -5 stars

Marissa was excellent as my overall experience was through her. Initial welcome, timeliness, professionalism and follow up. Car was handled right on time. Wow...

Personal is friendly and nice. They try to do their job as fast as possible with the highest quality.

This is the 2nd Mazda I have purchased from Mazda Roseville. It was like dealing with old friends. Reily, Barry & Kevin answered all my questions & my experience was very easy & enjoyable. I love my new CX5 Grand Touring & looking forward to seeing my two friends when I come in for service. Thanks, Reily, Barry & Kevin Ron Crawford Folsom, Calif

Terrible customer service. You usually need to book 3 weeks in advance. Today I waited 20 minutes for my “service rep” to come out to check me in, I left in disgust when they started checking in people that had arrived 15 minutes after I did. They have lost my tire key and stripped my oil cap. I will never return for service or to purchase a car. I am not a high maintenance unreasonable customer, this is the first time that I have ever felt compelled to post a negative comment on any page. Do not purchase the extended warranty- you will regret it.

Awesome Service! I had to bring in my car for a recall. Jim Carey the Service Consultant was super professional and helpful. It was a great experience and I would highly recommend Rosville Mazda/Subaru! Thanks again for the great service!

Quick and easy. Troy was very helpful and took well care of my Mazda for some services being done.

we liked our salesman, but the aftermath is not pleasant. I have been called many times about my "2nd key'. One would believe that a customer would not turn down a 2nd key. Patience is, indeed, a virtue. Allow the customer to have time to return your call, please.

I personally had a great experience. I was able to negotiate over the phone and they got me a great price. There were some things on the car that needed to be taken care of and they created a due bill and appointment for me to drop off the car and receive a rental car while things were being fixed. I would shop here again and I absolutely love my mazda.

Had a great experience and I love my car. They took great care of me and they listened to my needs and wants and worked to get me a great deal.

Nothing had changed since I attempted to purchase a car 3 years ago from them. This time it was my mother-in-law who insisted on going. Still overpriced and slimy just with a better smile. We bought some place else.

This is the 2nd car I have bought from Automation Mazda Subaru. I love their employee owned business model. I still love my car as much as the day I bought it. Just bought my daughter a car and with both car buying experiences, the price was exceptionally fair and we has not one ounce of buyers remorse.

They were friendly and made the process simple as possible, it wasn't stressful.

I was very disappointed that the total bill did not show a credit of $150.00 for the diagnosis of my car. I was told by Brent that the cost of the diagnosis would be used towards the cost of the repair. This was not the case when I picked up my car. My question is this...... Is this done all the time in the hope that the customer won't notice? Or is it done for women who might not question the bill? I spoke up and asked why the bill didn't have the credit of $150 on it. Eventually it was taken off. I'm retired and $150 is not to be ignored. I've been very happy with my car. This is the third Mazda I've bought from your dealership. This is the first thing that has gone wrong with my CX5. I just expected to be taken care of better. The service was done quickly and I was happy with everything else except for the cost of the repair. Joyce Clark

The Hyundai Veloster purchased was a great deal and Kevin the salesperson was very helpful with knowledgeable insight regarding the vehicle. He was not pushy at all and would highly recommend him to anyone looking for a car in their lot. However the "finance guy" has to learn to listen to customers because nothing worse than to offend people by trying to course purchases of extended coverage when I made it very clear multiple times that I was not interested in purchasing. When tou tell your customer "I cannot believe you cannot afford $18 a month..." enough said and almost walked out with my hard earned $ to another lot...Wes I believe you can benefit from effectively listening to your customers.

I took my car for oil change and they said they topped off all the fluids. After a couple weeks, I realized the window shield washer fluid was completely empty and coolant was below minimum. Even though the piece of paper they gave me showed each fluid was checked, I had to assume they actually did not. I took my car back and complained. The kid helped me this time was nice and he topped off everything (presumably, as far as I could see just from opening the hood). That is why I gave one more star. On the service paper it said the tech was Bruce although according to the kid helped me this time Bruce was not actually the tech who worked on my car. Regardless, as long as their answer to my complaint was "not sure what happened" I guess I have to ask for someone else but Bruce next time, if there is a next time.

Regular maintenance was very good and in a speedy manner. However, they forgot to reset the tire pressure and I had to go back for them to do so, by that time the place was very full so had to wait quite awhile. Also, they asked if I wanted to have my car washed, It was the first time they ever asked me. I was thrilled because it really needed it. However, the wash job was very poor, so had to go to the car wash anyway.

I got no information on what had been done to my car following my service appointment. They just handed me the paperwork and sent me off. Very disappointed. Especially since I know I had a nail in one tire and they were supposed to look at it. I don't know if they repaired the tire, looked at it even, or what.

I was bringing my 2011 Subaru Outback for service at this dealership for 2 years. They knew the vehicle and its condition. I wanted to buy a new 2018 Subaru and I was given a quote for the car by eMail. This included a Subaru Guaranteed Trade in amount. I asked if this quote was valid several times an was told by 2 Sales Managers and the dealership General Manager that is was. When I arrived to complete the paperwork and purchase the 2018 Outback I was asked by one of the Sales Manager, Mr Howes, if I had read the fine print of the Guaranteed Trade In policy. I was then told that since the back fender had been pushed in, the policy was no longer in effect. And that the trade in value was to be $3,300 less than quoted several times. I asked him why this was not identified earlier in the process since the dealer had the VIN number of the vehicle and had serviced it just weeks before. Mr Howes stated to me that the Subaru Guaranteed Trade in, 'was just to get you in here'. That is why I found the sales process to be sneaky and untrustworthy.

I found a truck cars.com that I was very interested in. They got back to me very quickly but didn't answer my questions about the truck but wanted to know when I was coming in for a test drive. The dealership is quite a distance from my home and I let them know I needed my questions answered and I would like to see actual pictures of the truck...not something from the Dodge website. Nathan Scott said the truck was being processed and when it was he would get back to me with the pictures and the details I wanted to know about the truck. I waited....I had to follow up again with Nathan....still no answers or pictures. He did have someone send me an email with the total price and financing options even though I had already told him I was pre-approved elsewhere. Still more run around. I first submitted my inquiry on 10/2/17.....as of 10/11/17 they still didn't have any answers for me. I asked why they would post a vehicle for sale without it being ready to sell and how could they come up with a price until they fully examined the truck. It went from bad to worse as Nathan got argumentative with me.....I was just wanting to buy a truck. Terrible customer service.....particularly from Nathan Scott. Not a dealership I care to do business with.

Outstanding Service I made the appointment. The people there were friendly, gracious and did a great service.

Super bummed. Went to look at a cute little convertible they had advertised, not really busy and took almost half hour before someone helped us... they only had the car for about 3wks, horn didn't work, oil level was very low. .. asked them to check it out and call us bcuz we are interested and here we are 24hrs later and no call. I guess they don't need the sales.

There is no point in making an appointment, because it doesn't do any good. This is the second bad experience I've had at Autonation Mazda in Roseville, I won't go back.

great quick experience. I was done and driving home within 2 hours.

This is our 6th car we've purchased from Autonation Mazda Subaru and they have always take care of me sales service parts they are AMAZING !

I had my airbag replaced by them due to a recall. The experience with that situation was fine; they covered my rental car and didn't charge me anything. Unfortunately, they did not cover the rental insurance so I had to pay that out of pocket. The problems arose when I went to pick it up. The adviser stated they would wash the car for me, but it was unwashed when they pulled it up. He noticed and had them go wash it quickly, but I had to wait a while for them to do that, but that's not a huge issue. When my car returned, I noticed that the knob that adjusts the airflow for my AC was stuck and would not move. After mentioning it, they took it back and fixed it. Again, another small wait that is not a huge issue, but I expect the car to return in better condition than when I left it. The last part was the biggest problem. I paid $150 dollars for a diagnosis for a squeaking sound that was obviously coming from my clutch. The response on my invoice was, with paraphrasing, "I could not duplicate the stated noise, but there was another noise coming from the clutch. We recommend replacing the whole freaking thing and us charging you $2,000 dollars for it." I don't know how much these guys make per hour, but at that price, I expect a full writeup, for the mechanics to actually know what the issue is, and to let me know what it is. I don't want to pay $150 dollars for them to say, "yeah, I don't know, just replace the whole thing." My adviser Jim Carey did a fantastic job with customer relations and making sure he did his best to get me what I needed, but I'm not happy with the diagnostics and QA staff here.

Went there somewhat knowing what I wanted and was steered to exactly what I wanted by Gary. He listened, gave good information without any pressure. Feel like I got a good deal all around!

Service manager went above and beyond what was asked for and satisfied with the result. Helped that I bought my last 3 vehicles at the dealership. New crew in service really seems to have a new and better attitude and trying to please the customer from the moment you arrive.

If I were able to talk to a person when calling to schedule a service appointment, I might have been informed of the additional services I was entitled to per my maintenance contract and could have allowed for the time needed for these additional services. A manager made it work by providing a rental car for me.

My husband and I purchased a 2017 CX5 and I absolutely love it! It's amazing. The staff at Autonation in the Roseville automall were very Nice and worked hard to get us what we wanted. I would buy another car from them for sure.

Their salesman, John was very helpful. However their finance manager Wesley Stewart was NOT. The sale tag on the vehicle clearly said that the car comes with a 90 day 4000 mile warranty. This was confirmed at the signing. When we try to get more information about the warranty, we have had NO replies. We called, sent emails and Wesley hasn't tried to help us or acknowledge our pleading PLEASE do yourself a favor and go on down the road!. Find a reputable dealer.

I purchased a new 2017 Mazda-CX5 from Auto Nation this week. I had previously received a quote from them, on line, which they completely honored. They honored the $500.00 veterans discount, even though I had been out of the service for over two years. That part wasn't clear in the emails, however they still honored the agreement. The salesman was knowledgeable & very personable. If I decide to purchase another Mazda in the future, I will give them my repeat business. Even though the dealership is 120 miles away, their price was at least a couple of thousand dollars cheaper than I would have paid here in Reno, NV.

Our '08 Mazda6 was included in the recall for the front airbag inflators. We made an appointment and Brent was the Service rep that we were assigned. I want to tell you, Brent made a great effort to be sure that we were well taken care of. He made arrangement for a rental vehicle for us to be used as a "loaner", which was good, as our car ended up not being available until the next day. Thank you, Brent and AutoNation, for your effort in being sure we had an enjoyable experience.

These guys are great! Second car purchased from them in the last 2 months! One more to go!!

We purchased a Mazda at this dealership and when we did we had no idea that reaching an operator or the service dept is virtually impossible. I went to sales and they said they would get me through ... nope more voicemail. I'm writing this while i'm on hold almost 20 minutes now. Pathetic !!

This was my 1st visit for service on my wife's Mazda6. The experience was most pleasant: no waiting in line, service consultant Jim Carey, apprised me that although I had a pre-paid service contract, the first one was "on the house". After a complimentary wash, I was on the road in about an hour. I did partake of the complimentary doughnut & coffee while waiting.

Oil and tire rotation. They also fixed my wiper and offered to clean it up.

My wife and I just bought an AWD Mazda CX5 and we love it!!! John Schmidt was our sales representative and he was fantastic!!! He answered all our questions and addressed all our concerns with a smile on his face all the time. If you are looking to buy a Mazda or a Subaru, you know where to go!!!!

They completed the repairs for the recall quickly, even washed and vacuumed my car.

Ryan was a big help. The issue with my visit is regular maintenance service and wheels needs balancing because of the vibration and shimmies at highway speed. As it turned out it was the rotors warped. Kind of unusual considering we've only put 13k miles on the car and barely used it. It is covered under warranty so N.C. When I picked up the car it was washed and cleaned. Ryan was attentive and provided timely updates and communications. I appreciate the great service from Auto Nation Mazda in Roseville Automall.

Just came home with a brand new Subaru Outback. This was the BEST new car buying experience ever. (and we have purchased several new cars) I got a great deal and a very fair trade in price. They were friendly, efficient and low pressure. Thanks to our Internet Sales Manager, Clay Burket for a 5 star experience.

I would give them a 0 if google allowed me. Rude, rude, rude! Wanted to take a look at some Mazda's and there were three salesman out there, talking to each other. They saw us walking around and looking at cars but none of them tried to help or acknowledge us. Very bad customer service, coming from a customer service rep that knows how difficult some customers can be. Was truly looking forward to test driving one but they ruined that experience. It's sad because it looks like everyone else had a great experience with your employees. Great training provided to your employees.

Excellent service experience! Very helpful and completed everything in a timely manner

The staff at AutoNation Mazda were extremely helpful, pleasant and knowledgeable in our dealings. We were able to handle the purchase of our MAZDA on the same day. It was necessary for us to pick up the car the next day (wife is in a sling due to shoulder surgery and can't drive yet). In order to help us, Nathan Scott volunteered to come in on his day off in order to meet our needs. I will recommend AutoNation to all who will listen.

Customer service: Thumbs up. Wait time: Thumbs down. I'm a really patient guy, but I made a 9:30 appointment for an oil change and tire rotation; I showed up on time and did not get out of there until noon. They gave me a complimentary battery for my key and washed my car, which was nice. But 2 1/2 hours for an oil change a tire rotation? Yeesh.

I visited the lot in early June before taking a long vacation. The sales guy was nice but I felt a little too inexperienced. When I pinned down the search for exactly what I wanted, my Dad took over and worked with a new sales guy Anthonie who was incredibly knowledgeable and flexible. We were planning on looking at a 2017 in Auburn but Anthonie got the price down on a 2018. Everyone from the sales, to the finance guys to the parts guys were great. Since my dad had confidence in you, I felt comfortable with you.

The staff could not have been nicer or more efficient. An appointment was set up the previous day so they, and the car, were waiting for me. They covered every question I had, took my beloved Mustang in trade and sent me off a happy girl. I would have liked the buying process to be a little shorter but it's part of the purchase process.

Great prices. People were great. Got a great deal on our new car.

I found the vehicle I wanted. The salesman was great, Andrew. However the finance person kept pushing for addons even after I said no 5 times. The 'detail' wasn't really a detail but a car wash of the outside only. Crumbs were still in the shifter. I also requested to have the alignment checked and they said they would call for an appointment because they could not make one in person, no appointment has been made. That also being said they wouldn't check the alignment before I bought the vehicle for me but kept trying to dodge the topic in general. Overall I found a vehicle I wanted but once you get to the process of after the sales person, forget this place. Expect the vehicle to still be dirty, no response to a service need when it's under their warranty, and pushy finance associates for addons.

Ranchler the salesperson that help me get my new car is very helpful. He's honest and i feel comfortable to make a Deal and if i get another one I'm will come back on this Dealership. Awesome experience. I highly recommend.

From setting the appointment to picking up my car - everyone was friendly, efficient, polite, and quick to take care of my needs.

I had no appointment, just drove up to ask a question and within minutes not only had my question been answered but the problem was resolved... absolutely everyone I came in contact with was AMAZING... the service manager was truly the best EVER.....

new concierge concept is fantastic. 100% effective .

Great service for a good price. Thank you for taking care of my Outback.

Had a great experience while working with all of the employees. Gary Williams and Wesley Stewart, took great care of my wife and I.

I had brought my 2011 Outback in for two recall repairs. Getting the apt, rental use while work was done and help of my customer service agent were well done. As I can't see the repairs, I take those on faith. My disappointment is in the fact that my always garaged vehicle looked terrible when I picked it up...covered with dust and bird droppings. I had agreed to a car wash and was not expecting to see this. I left your lot and went to a car wash...at my expense. As to the following questions...a maybe would be more correct, but is not an option.

Love my new SUV! 1 problem I was told when Buying I would have XM Radio. After getting home no XM? Went back to inquire about why I didn't? Was told I needed to buy the next LV up! Another 2k. Sorry!! I made a mistake. So disappointed on the road all the time with my job! I don't like being told I'm getting something I really wanted. Then after buying told sorry I guess not!!! You can use your phone to get it.... WHAT! The SUV is great.

I had a very positive experience buying a car from Auto Nation Mazda Roseville. On my first visit Arthur helped me figure out exactly which model of Subaru I wanted. I came back when I had more time and Alex showed me the cars on the lot that matched what I wanted. There was no pressure either day - just good useful information. I am very happy with the car I picked.

Outstanding service and support. Without a doubt the best car buying experience I've had! Particularly noteworthy was Service providdd by Arthur--no pressure and customer oriented. Thanks!

Great staff. Was dreading the whole car shopping experience. But they had so many cars to test drive and were very flexible in letting us drive as many as we wanted. There is a large used car selection of many different car brands and models to help narrow it down. We ended up with a new Subaru and are very happy with the experience. Went to other dealerships and weren't happy with the experience. Glad we bought from these guys as the whole car buying experience was so much better than we thought. They were open to working with us as we were looking for a different trim and features but accommodated us with a model slightly different than what we intended on getting. Both sales and management were a pleasure to work with

I recently got a new Subaru Impreza here, and it was such a wonderful experience! Our salesperson, Clay, was incredible informative about the Impreza and was very helpful as I made my decision. He let us try out all the features during our test drive, and shared as a person who knows and loves the car well. It was a very relaxed experience; everyone was extremely personable and accommodating. I absolutely love my car and definitely recommend going here for your next car purchase!

Bought this car as a last minute need for a business trip and the staff were able to help me buy the car with minimal time in the building and everyone was very patient with an active toddler!!

From the very start of the greeting all the way to the handshake and getting the keys I was treated with respect and understanding. After talking with the salesman for awhile and taking a few cars out for a test drive we were lucky enough to find the exact car I wanted in the exact color. I would definitely recommend to friends and family. No pressure buy, the salesman aren't paid on commission so they're not trying to push you to something more expensive or trying to haggle the highest price.

I bought a 2017 Subaru Forester and had a hassle free and a wonderful 1st time buying process.

Big problem - had an appt. for replacing defective air bag. Brought my daughter with me - she took a day off from work to transport to dealer and bring me back when repair was done. At the end of the day, I called and the repair was not done. The service man suggested that I drive back to Roseville and pick up a rental car. Roseville is about 20 miles from my home. Since I would need transportation the next day, I did get the rental car. I think that a person with an appt. for service should have that service done on the day scheduled.

The first time I went in for service, there was nobody to meet me in the service bay and when I walked into the service department still nobody acknowledged me. I have not had an experience like this since that day.

Was looking for a certified pre-owned car ...debating between Honda,Hyundai and Mazda. Saw a 2015 Mazda 3 Grand Touring on the lot at AutoNation Mazda, Roseville, CA. Lovef it and knew I had to buy it!!! The sales people, finance people and upper management were fantastic to work with and made my experience most easy and enjoyable !! Great car and great dealership !!!

Excellent service! Everyone is very friendly, and helpful.

I like the place they do a great job and treat me good and they really gave me a screaming deal

I've lost two cars this year from car accidents. When I lost my first car, I looked at so many dealerships in the Roseville/Sacramento area to find a vehicle that would suit me for the price I could afford and I found Autonation mazda/Subaru to match my needs. Although at that time I didn't buy from them because I bought from a coworker, I knew they have the lowest prices for certified used cars because they find the fair market price and usually lower there prices to fit what kbb has or any other auto appraiser listed. After I lost my second car this year I went right back to Autonation to look for a car and they had a Acura RSX with low miles for an excellent price. They got me financed for a good APR financing as a first time buyer with no credit. They also let me inspect the vehicle where I work which happened to be the Acura dealership, and the car checked out to be in good condition for a used vehicle. Overall great experience from all the staff and would recommend this dealership to everyone. I recommend John Schmidt if you're going to buy a car from Autonation Mazda/Subaru .

I am extremely happy with my purchase. Very friendly sales people. They made buying my car a pleasant experience.

Clay Burket was excellent. He had knowledge, experience, and know the car we wanted intimately, having driven one himself. His part of the process gets the highest marks.

From first to last, I had an excellent experience with AutoNation Mazda Roseville. Because I used the TruValue Program as part of my Geico Insurance, I was able to test drive, purchase the car and complete the paperwork all without haggling over the price! What a pleasure to do business with a car dealership without the usual aggravation. Both the salesman, David Condon, and the financial officer were just great. Thank you for one of the best car buying experiences ever.

Excellent customer service. I bought my first Subaru here and I have not looked anywhere else but here for my new car.

Originally i was satisfied with the purchase of my vehicle, but after a month of owning it I have found that the vehicle was in a front end collision of some sort and STUART lied about helping me to fix it because I just purchased it less then a month prior. On top of being lied to by STUART, when i went to pick my vehicle up the service department "misplaced" my keys. If I could go back I would not purchase from this terrible facility. Heres some pictures of the problems I f...ound with my CERTIFIED PRE-OWNED vehicle. This dealership IS AWFUL and the sales management are liars. Purchased this vehicle drove it for a month found the steering wheel off to the right, thought ok maybe i hit a pothole no problem. Did an exterior check found the front bumper misaligned, and over spray tape in a few places, and paint chips coming off the front. Took it to this facility after Stuart said they would take care of it, and had set up a special "body shop" to take the vehicle to examine. They found no issue...... But replaced some broken bumper clips?!?! Didn't repaint the bumper, misplaced my keys and basically told me to get fucked...... Didn't even re-align the front end. Go somewhere else to buy a car, this dealership sucks! See More

Subaru is in our mind, finally we ready to own one, we stop by a dealer near our home, but we settle at Subaru Auto Nation in Roseville, we met sale associate Cody Wooten, he's so helpful in every way, he show and tell us all about Subaru Outback and more then he took us to look around at the lot and a lot near by, finally we saw the car that we want Subaru Outback, it is our car now and so happy to drive so smooth ride, good keep Subaru Outback for a long long time.

Sales people were awesome. Went way above and beyond for me. I walked in cranky from a deal gone bad at another dealership and left a happy customer with a new car. Thanks for making it easy.

Overall I am happy with the service I got at autonation Subaru. My only complaint is that being a younger male, they were skeptical when I came looking for a sporty car and they didn't let me test drive it until they found out I was serious. The price was fair and the people were nice. I'm very happy with my purchase!

Everyone was very personable, polite and accommodating, from the guys jockeying the cars around, to the service advisor, to the cashier. Wil for sure go back.

Great experience. Everyone was very willing to negotiate on price.

Promised certain things over the phone and when got there to drop off the car they said no.

My wife and I had Johnathan Schmidt as our sales person, and he did a fantastic job! He went above and beyond to help us get a great deal on a great vehicle. The prices are very reasonable, and the sales staff is very hard working. Also since the sales staff does not work for commission they are not pushy at all. If you are looking to buy a car I would greatly recommend this dealership and especially Johnathan Schmidt as a sales rep.

We visited several auto dealers looking for a new car. We found the Subaru dealer to be the most consumer friendly. Sales people helped us several times as we visited, asked questions and drove the Subaru Forester. Alex became our sales representative. Courteous, helpful, low key. not pushy. When we decided on the model we wanted he helped us throughout the purchase process and after we purchased our new car he spent several hours helping us learn all the new features. He continues to be available to help us . The Subaru purchasing experience was the best we have ever had. The Finance Manager, John, presented the available options in a direct courteous manner and worked us through the necessary paper work in an efficient, helpful way. We look forward to continued business with Subaru of Roseville.

Have to say, our sales guy was nice, it was the finance manager who not only pressured us he demeaned my husband and I both. He is very degrading, puts you down as though you don't know what your doing, ask you personal questions and then tells you how little money he's making off the deal, as though we're suppose to feel sorry for him in order to pressure us into buying the vehicle. We went back to cancel the extended warranty and the demeaning started allllllllll over again. I couldn't handle the pressure and questioning all over again, so we requested the sales manager. Go somewhere else to buy your car. This guy is aweful, or at least beware of him.

I recently bought a new car through their internet service. Easy to deal with, without the high pressure tactics often encountered at car dealerships. I worked with Nathan Scott. I think I got a very good deal on the car.

First time at this Mazda service department and I am very impressed with the excellent customer service I received from my Service Advisor Anthony. Very prompt checking me in and going over the routine services they were performing. Anthony also took the time to check the system for possible recalls and go over any concerns I may have with my car. Service was completed in the time frame given. Autonation Mazda Roseville will now be my choice for all service needs because of the excellent customer service I received from Anthony.

I had a good purchase experience at AutoNation Subaru. After looking and obtaining fleet pricing from various dealers- AutoNation came thru with the best price and sourced the car quickly for me. The follow up sales support was also excellent.

Buy your new Subaru from AutoNation in Roseville! My salesman was Cody Wooten. His manager is Stu Snyder. Both of them combined to make buying my new Subaru a pleasant experience. The entire process including vehicle delivery was flawless. I was trying to buy my 5th vehicle from Gold Rush Subaru/Chevrolet in Auburn when the sales manager of Gold Rush Subaru told me in a red-faced rant to take my business elsewhere, so I did. I went to AutoNation Subaru in Roseville. Cory and Stu did in 10 minutes what the salesman and sales manager at Gold Rush failed to do in about 4 days. I'm glad I found AutoNation Subaru in Roseville. There was no pressure, just a totally pleasant experience. Gold Rush Subaru sales staff in Auburn could learn some valuable customer relations skills from Cody and Stu at AutoNation.

I always try to write reviews that will be of assistance to readers versus venting frustration. This one is no exception. I could write a novel here but I'll try to keep it short. But out-of-town buyers should pay close attention; this review is to help those folks in particular. Last night, I called the and spoke with a salesperson at closing time (9 PM). I was interested in a particular car and wanted to hold the car until Tuesday, when I would take the day off work, rent a car one-way, and pick up the car. I was willing to leave a deposit. However, I was informed by the salesperson (after he spoke to the sales manager Casey) that there was NO POSSIBLE WAY TO HOLD A VEHICLE OR LEAVE A DEPOSIT. I questioned that over and over because the internet allows buyers a larger search radius, but is has to make sense when considering the investment of time and money to travel to the dealership. I was told NO. So I decided to take today off with PTO, rent a car and drive to the dealership (from the Bay Area) at the time they opened since I knew the car was available at closing the night prior. I arrived at the dealership just after they opened at 9. I spent about 45 minutes with a salesperson driving and looking over the car. When we went inside to proceed with the purchase I was informed the CAR WAS ON HOLD! as it turns out, one can put a hold on a car (with deposit!) by going online using Auto Nation's website. I have no idea why I was not provided this information (other that complete incompetence). In the end I wasted a day of PTO, $70 for the rental car and about 6 hours. Completely unbelievable! I attempted to get resolution with Auto Nation corporate, but no luck. It was clearly the ignorance of the folks at this dealer location anyway, so nothing AN could/should do anyway. Here is the kicker; The sales manages Casey told me this same thing has happened many times before. Go figure. One simple piece of information could have saved my PTO, time and money. But no such luck. If you're shopping for a car with this dealership from outside Sacramento, be very aware the their incompetence and unprofessionalism with respect to out-of-town buyers; And know that it IS POSSIBLE to go online and PUT A HOLD ON A CAR, regardless of what idiot at the dealership may tell you otherwise. Hope this helps. Update: Since posting this review, I received an email similar to the boiler plate response below. I reached out to the name of the person on the email. I was informed that he no longer works for the company. Who informed me of this? The acting GM that told me on Monday that the dealership apologized. When I said the apology was moot because I needed action not empty words, he said "oh, well then we don't apologize!" Today he said there is nothing the dealership can do, so the bogus response below is absolutely meaningless.

The service I received from AutoNation was excellent and they made all the arrangements and details so easy. My car was delivered to me and the person who delivered my car took time to explain everything I needed to know. Everything was completed in a very professional and helpful manner. Thank you AutoNation. I love my car.

I always try to write reviews that will be of assistance to readers versus venting frustration. This one is no exception. I could write a novel here but I'll try to keep it short. But out-of-town buyers should pay close attention; this review is to help those folks in particular. Last night, I called the and spoke with a salesperson at closing time (9 PM). I was interested in a particular car and wanted to hold the car until Tuesday, when I would take the day off work, rent a car one-way, and pick up the car. I was willing to leave a deposit. However, I was informed by the salesperson (after he spoke to the sales manager Casey) that there was NO POSSIBLE WAY TO HOLD A VEHICLE OR LEAVE A DEPOSIT. I questioned that over and over because the internet allows buyers a larger search radius, but is has to make sense when considering the investment of time and money to travel to the dealership. I was told NO. So I decided to take today off with PTO, rent a car and drive to the dealership (from the Bay Area) at the time they opened since I knew the car was available at closing the night prior. I arrived at the dealership just after they opened at 9. I spent about 45 minutes with a salesperson driving and looking over the car. When we went inside to proceed with the purchase I was informed the CAR WAS ON HOLD! as it turns out, one can put a hold on a car (with deposit!) by going online using Auto Nation's website. I have no idea why I was not provided this information (other that complete incompetence). In the end I wasted a day of PTO, $70 for the rental car and about 6 hours. Completely unbelievable! I attempted to get resolution with Auto Nation corporate, but no luck. It was clearly the ignorance of the folks at this dealer location anyway, so nothing AN could/should do anyway. Here is the kicker; The sales manages Casey told me this same thing has happened many times before. Go figure. One simple piece of information could have saved my PTO, time and money. But no such luck. If you're shopping for a car with this dealership from outside Sacramento, be very aware the their incompetence and unprofessionalism with respect to out-of-town buyers; And know that it IS POSSIBLE to go online and PUT A HOLD ON A CAR, regardless of what idiot at the dealership may tell you otherwise. Hope this helps.

One month ago, my boyfriend and I were driving home from a weekend trip when we were caught in a flash flood. The road caved in on us and as my car drifted off the road and filled up with water, we climbed out though the moon-roof of my car, swam to an evacuated house where we were rescued by the fire department from the roof of that house. Needless to say, my car was destroyed, but my boyfriend and I narrowly escaped with our lives. After going through insurance, I was fin...Continue Reading

Alex was great! He took the time to show us all of our options and even think of other options that we weren't aware of. He's very knowledgeable on all their vehicles and made the decision process easy. We will be going back to Alex for our next car.

Super helpful and gave me a great deal!

I was very happy with our purchase experience and would recommend the dealership and Rod to everyone. We came here because of a recommendation and we were impressed with everything.

Our experience was very satisfying. AutoNation was the most competitive as they offered the best pricing among four Subaru competitors. All negotiations were completed prior to arriving at AutoNation and once we arrived, the car and the paper work was ready to go. Thomas Condon was informative, enthusiastic and extremely professional.

We had the best car buying experience. No pressure. Kind, hard working, knowledgeable professionals. We love our new car!

Bought my 2nd Subaru from AutoNation and Gary, my salesperson, went out of his way to make sure I got the car I wanted. He even DROVE 100 miles away to get the car and bring it back. Saw the car and fell in love with it, fits my 2 children's car seats no problem, and I get to have my fun. Wife is happy and I EXCITED about that. This is my WIN WIN situation.

Bought my 2nd Subaru from AutoNation and Gary, my salesperson, went out of his way to make sure I got the car I wanted. He even DROVE 100 miles away to get the car and bring it back. Saw the car and fell in love with it, fits my 2 children's car seats no problem, and I get to have my fun. Wife is happy and I EXCITED about that. This is my WIN WIN situation.

Extremely helpful staff. Clay and Anthony went out of their way to help me decide on the perfect vehicle for my needs by answering all of my questions, test-driving multiple vehicles, and helping me weigh the options. Since the trim and color combo I wanted wasn't in their inventory, the management team located the vehicle I wanted and coordinated to secure it from another dealership. During the purchase process, Wes in finance worked diligently to assist me in selecting the most appropriate warranties to coincide with my intended vehicle use as well as negotiate the best possible financing rates, even beating out my long trusted finacier. In my search I spoke with staff at five locations and these guys were the most helpful and most accommodating so I highly recommended them above other dealers in Northern California. One hiccup in the buying process was that Clay and Anthony were both absent the third time I showed up at the dealership so Andrew stepped in. Andrew lied to me twice, once telling me they had found my vehicle and he was going to pick it up the next morning and then again telling me he called me but my phone went straight to voicemail and my voice mail box was full so he couldn't leave a message. Hopefully Andrew isn't a part of their sales team for long because his character detracts from their quality of salesmanship and his actions were what pushed me to negotiations with other dealerships; fortunately Wes was already involved in my process and he was able to convince me to return. Go to AutoNation Mazda Subaru, talk to Clay or Anthony to find your vehicle, let Wes help you finalize your purchase and drive away happy in your perfect vehicle (or you could get a Mazda, you know, if that's your thing); these guys are awesome!

Promised us a full tank of gas; but then said their gas pump was broken. Then said we could stop by anytime for a fill up; but we live 2 1/2 hours away! Very disappointed that they didn't do something to compensate for the lack of gas for our car.

First time at this Subaru. Friendly people, comfortable waiting area for the exact time they told me it would take. Even tempted me with donuts

We were looking to buy a brand new Surbaru Outback. We have been to many dealerships in the past and we would have to say that our experiences here were great. We will come back again, if we are looking to buy a car in the future.

Karan and the team at the dealership were very professional and friendly. The experience was seamless and very informative. We will be recommending the dealership and Karan to our friends. Thanks.

Service is the worst. Would give negitive stars if i could. Made an appointment a week ahead of time. Told them i have prepaid service plan. Dropped off the car,dealer called me and said that the prepaid plan corp. Closed at 12 and that i had to pay or they were going to hold it two days till they get a hold of them. The guy actually said "i hate to hold you car hostage but.." the bill needs to get paid. If i have a prepaid service im not going to pay twice so they are litterly holding my car till they can get a hold of them.

We had a very painless and positive experience at Auto Nation Mazda and Subaru. We contacted them through the Internet sales and Anthonie Boles responded quickly with answers to all of our questions. Anthonie's responses were quicker and with more detail than any other dealership. After we agreed on the price of the new car and the trade in value of our 2010 Mazda CX-9, we went to the dealership to drive the car. Anthonie was very professional, very personable and extremely ...knowledgeable about the car. When we decided to purchase the car, Anthonie made the transaction as smooth and easy as possible. To our surprise, the information over the Internet matched up with the final deal we made for the car. We only had to deal with Anthonie and the finance manager. Anthonie even went the extra mile to come to our home to show us all of the features of the car and to set up our Home Link. We highly recommend Anthonie Boles and AutoNation Mazda and Subaru. Charley and Gail Berger See More

I went in yesterday for a recall problem and they were going to check for other problems, at my request. They did find some problems and I knew about 2 of them. They took care of what they could yesterday. There were 2 parts they needed to order. I got a call from Doug today and the parts came in. We scheduled a time to bring it back to finish the work. Something I noticed this time was they had someone that kept checking with us in the waiting area to see if we needed anything. I am very impressed with the service dept. Ilene Letterman Hargis

This was, by far, the best experience I have ever had looking for a new car. Anthonie Boles was extremely helpful and knowledgeable. He made us feel comfortable and we never felt any pressure. We were not sure if we were actually going to buy a car that day, but after the test drives and all of our questions being answered, it seemed like the perfect fit. Anthonie and the team at AutoNation made this the smoothest transaction, they really take pride in their work and go above and beyond for the consumer. We are so very happy with our new Outback and AutoNation Subaru/Mazda, Roseville.

We just purchased a 2017 Suburu Outback. The sales staff was awesome arranging ahead of time for cars to test drive and explain the features of the car. The financial manager was amazing. Three days after our purchase he managed to get us an even lower interest rate and Term. We love our new Suburu.

The team that I dealt with was great. I left and did not know who had my loan or trade in pay off information. To this day no one has called and it has been 9 days. I found out on my own who has the loan. Nobody from the dealership has followed up with me at all. I have been on my own to figure it all out. It is coming together but I need information as a customer. I paid for the truck and did not get it free, so that should mean some type of support from the dealership.

I went up the first weekend to test drive the car. I liked it so I wanted to order one with only the features I wanted. Instead they were able to locate one nearby, so I did the finance application and we agreed to a price. I came back the next weekend to sign paperwork and pick up the car. Unfortunately the car was not ready. I was going to come back the next day, but instead they offered to get the car ready, do the finance paperwork and deliver it to my home where I signed the paperwork. It was the best car buying experience I have had and I have purchased several new cars over the years.

Very courteous , professional and relatively fast service. Even after the sell Karan spent a long time with us educating us on the features if the Outback !

I love their Internet sales. The whole deal was negotiated over the email saving me a lot of time and stress.

This is my first Subaru and I love it. The buying experience was great but the outback was the best part of the experience

Excellent customer service! Went above and beyond my expectations with my new car.

Our salesman, Alex and the manager, Wesley were both helpful and courteous. We never felt pressured, and they both tried to make sure we understood everything. We will be going back for some further instructions which they encouraged us to do. It was a good experience.

Michael made the entire process easy.There was no pressure and he made sure I new how the car worked before I left the dealership.

I purchased a 2014 Subaru Outback 2.5i Premium on 09 Dec 2016 after first researching for cars thru both Consumer Reports and USAA. Both searches led me to the same vehicle on 04 December 2016, and when I expressed interest in it on the web, salesman Anthonie Boles phoned me within just three or four minutes. I drove up to Roseville about an hour later, and Anthonie showed me the vehicle. It still had not been processed, so he had me test drive another 2014 Outback 2.5i with a more luxurious interior. I still was interested in my original choice, and when the vehicle was finished with processing, I purchased it. Anthonie was a good sales person, and I am very happy with the car. The only negative was financing. Through a couple of mistakes I ended up with two loans for the same car, and it has taken four weeks to straighten out that nightmare. That only now is being resolved satisfactorily. Today is the first day that I have been able to breath easily again.

Alex waited on us and a great job, no hassles or pressure. Making a deal was amazingly quick and painless. Great experience and I would buy there again!

My husband and I purchased a 2017 Subaru Outback from Auto Nation. They were extremely helpful as well as we NEVER felt uncomfortable or pushed in any direction. They are were very pleasant and had worked as a team which made us feel much more relaxed. Great service so far!

This is the best sales experience. No pressure. After test driving the Honda CRV and the Subaru Outback several times, we settled on the Outback. AutoNation was a wonderful place to do business. I love the no pressure sales tactics. I highly recommend AutoNation, both Subaru and Honda we awesome. Kudos to you. I hope the service department is just as good.

Big thanks to everyone over at AutoNation Subaru of Roseville. Joe, the Internet Manager, did an amazing job helping my sister get her first Subaru. He took the time to answer all of her questions so she felt confident about her new CrossTrek. She could not be happier with the service and professionalism from the Sales Department! Huge thanks again to all the guys who helped out!

Very good experience with the Mazda Service Center. They did a first rate job of taking care of my Mazda and me when I came in for a recall issue. Very happy with their service personnel.

Efficient intake upon entering the service area. Amiable and very pleasant interaction with the service rep Natalie. Wait for the service and recall was normal. Other staff in the building were friendly and helpful. Waiting areas were a bit spartan.

Got my Mazda from here. They were friendly and helpful. Just wish there service center was a little more organized and faster. Considering you have to get an appointment.

Wonderful experience all around. Customer service was great and the financing department was helpful and experienced. Sam, Luis and Casey all made it as pleasant and easy as possible.

They got to me right away, made me feel comfortable, didn't try to make an extra dime off of me and this was my first new car buying experience. Super friendly.

Great sales team and provided me all the information I needed to purchase the car I wanted. I'm very pleased with the car

Alex was the best! He was a delight to work with and provided us with thorough, intelligent and thoughtful information to help us narrow our decision to find the perfect car for us. He gave us lots of time to decide without any pressure whatsoever. He took extra time with us to show us how all the bells and whistles worked and we love our new Subaru Forester and thank him for his superior customer service!

Overall the experience was chaotic and lacked communication but Nathan in the Internet department was excellent, friendly , and had great knowledge! He is the only reason we came back in.

Salesman & finance department were awesome. Made the buying process super easy. I love my new car!

We had a great experience at Auto nation Subaru. The staff was super accommodating and made our late night deal a reality with little to no hassles. We had an unusual circumstance having just arrived to the area and needing a car. They negotiated a very fair price with us and our financing experience was great down to offering us the best possible pricing on warranties to working with us on our monthly payment cost. Our daughter was also throughly entertained in their play area which made the process that much easier. I would definitely recommend a purchasing experience at Auto Nation. We felt like valued, local customers from top to bottom. I hope we have as much luck with the service center in the future.

The AutoNation Roseville Subaru team really made my car purchase simple and efficient. After emailing me an internet quote, Karan asked how I would like to be communicated with, which I really appreciated. When I finally went in to make the purchase, Karan in sales and John in finance did everything they could to make the process as quick and painless as possible. Even when an issue arose with my financing, John worked to figure out a solution that let me walk out the door with my new car. My kids also loved the play room in the back!

I took my Subaru to Autonation Mazda in Roseville to assess the CEL. They were quick with a same day estimate which was nice. They also went over some of my options as far as a trade-in value for a new car. However when I showed up to look at new vehicles everyone seemed as though they were too busy to help me. I went into the showroom and everyone was on their phone. I waited around for a couple minutes but decided to just go and get my car from service. The next day I was still thinking about whether to buy a new car or fix my old one, but when I called with some followup questions the main service representative, Lea, (who was very good by the way) was off and apparently no one else was able to answer my questions as I asked for a technician to call me back and no one ever got back to me. The next day I had made up my mind to buy a new vehicle and gave my business to Elk Grove Subaru. So the service department is good as long as you follow up with your designated service representative, but if they are off don't expect to get the same quality of service. At least that was my experience.

Service department is awful. just spent 45 days wasting time on getting new tires so they arent the stock roller skate wheels the outback comes with. the whole process has been a disappointment. Sorry for you Subaru Roseville.

Everytime I try to bring my car in here they are too busy to look at it. They tell me to call an appointment in but then they can't get me one for 4 days.

Anthony Boles made my experience with Autonation and a 1st time buyer of a Subaru a very good experience.

I have some mixed experiences here and I will separate them by category. In general, I am happy with my purchase of a Subaru Legacy with Eyesight. It is a luxurious and comfortable ride that makes me feel secure on top of my good driving habits. Salesmen: I had been to the dealership multiple times. I ran into a portly, scruffy employee the first time that had almost no input for my questions and seemed disinterested in being there. If it were not for the fact that a young eager man named Arthur approached me on my second visit, I would have chosen a Honda Accord. Arthur quickly got me on my desired test drive. When inquiring about different trim packages, we comically ran around in their back lot while it poured rain (which he called Subaru weather). He offered me an umbrella but we both trampled around and got soaked and enjoyed the many features of the Subaru including seat warmers. He was farm more knowledgeable that other salesmen all around and very personable. He was not pressuring and very patient. I really am writing this review purely because of his participation in my car purchasing process. The process: I traded in a used Mazda Miata. I did not get near the value I would have preferred but some accommodations were made the probably amounted to the amount of interest I would pay on the purchase. I had never bought a vehicle before and once I decided which to choose, the process occupied roughly 3 or 4 hours. Arthur helped me get the vehicle home and saw that everything was taken care of. He is one heck of an upstanding employee.

I'm 72 yrs and my wife has cancer and cant leave her alone. I got recall letter for my 2015 legacy with 5300 miles on it. I call two times to make a appointment and both times they said they would have to have my car for 6 hours.i told them about my wife and the service person said it would still be 6 hours. So I got ahold of the service manager and he made me a appointment for 8:20 am.I was there early and they got my car in right at 8:20 am. I was waiting outside and saw t...hem get my car and I watched them pull around the building and the guy popped the hood and pulled a relay out and put a new one in.It didn't take 30 seconds.I was out of the dealership at 8:30 am. Thanks to the service manager for getting me in and out. What I cant get is a job like this that took less than 30 seconds and they want to tie your car up for 6 hours. I live out of time and would have had to sit there most the day for this. the service writers should be more like the service manager and I thank him again for his help. See More

I have some mixed experiences here and I will separate them by category. In general, I am happy with my purchase of a Subaru Legacy with Eyesight. It is a luxurious and comfortable ride that makes me feel secure on top of my good driving habits. Salesmen: I had been to the dealership multiple times. I ran into a portly, scruffy employee the first time that had almost no input for my questions and seemed disinterested in being there. If it were not for the fact that a young eager man named Arthur approached me on my second visit, I would have chosen a Honda Accord. Arthur quickly got me on my desired test drive. When inquiring about different trim packages, we comically ran around in their back lot while it poured rain (which he called Subaru weather). He offered me an umbrella but we both trampled around and got soaked and enjoyed the many features of the Subaru including seat warmers. He was farm more knowledgeable that other salesmen all around and very personable. He was not pressuring and very patient. I really am writing this review purely because of his participation in my car purchasing process. The process: I traded in a used Mazda Miata. I did not get near the value I would have preferred but some accommodations were made the probably amounted to the amount of interest I would pay on the purchase. I had never bought a vehicle before and once I decided which to choose, the process occupied roughly 3 or 4 hours. Arthur helped me get the vehicle home and saw that everything was taken care of. He is one heck of an upstanding employee.

Great job - on time and under budget! Well done Auto Nation Mazda of Roseville!

I had an appointment at 9am and it took a half an hour or so before the service representative was able to write up my order. I requested to get my car washed, but it wasn't done the next day after I picked up my car. Other than those 2 things, everything else went well.

Wow trying to get a hold of someone there is awful. The parts department is more than rude and don't try to get service all you get is a recording. I think I will go to Gold Rush in Auburn, they were exceptionally nice. It makes me sad that these people make so much money that they can shun their customers. wished I could have had it fixed near my home instead of driving. Thanks for nothing Auto Nation

I had a very positive experience with the purchase of my new 2017 Subaru Forester at Autonation Subaru Roseville. I had a great salesperson, Nathan who listened carefully to what I wanted and was very accomodating to my requests and preferences. The staff worked together to find & acquire the exact vehicle I was hoping for and they made it happen within a few days! I was delighted! Nathan was thorough and kept me updated through the whole process.

I truly loathe car shopping. By the time i came to Autonation Subaru, i was sick of the whole process. Anthonie presented a deal i am satisfied with and delivered a car perfectly suited to my needs. I never considered purchasing a Subaru before and i had reservations. I am a very difficult customer but Anthonie's superb professionalism, courtesy and respectfulness allowed me to conclude my car search and make the purchase.

AutoNation performed the service as needed within the time frame they promised. Thank you for getting it done on time.

Sales process was quick and easy. Selection was limited and not much room for negotiation.

It would be hard for buying a new car to be a five-star experience, but AutoNation came surprisingly close. Everything was above-board and out in the open. All questions were promptly and thoroughly answered. No deceptive practices. No serious hard-sell (i.e., "I need to talk to my manager" kind of stuff). There was a minor glitch here and there, but none of it had to do with the transaction itself--that was refreshingly transparent.

I haven't been impressed by the sales staff when we bought our 2015 Forester in April 2014 and again now at the end of my lease and looking at trading for a 2017. LOVE the vehicle, that's why I bought it and am considering a trade now. Still not impressed with sales group. Car sales is not a two way street. When I say I'm ready you need to jump but no calls makes me look elsewhere. I've been very happy with service department. They are on top of my needs and my cars needs. P...arts are pricey but most are now days but geesh!!! On my last visit the service writer was great. She was Very busy I could see but when I was up all her attention was on me and she got me in and on the road quick as possible. I had a unique "Check Audio" message but the tech checked fuses but needed more time than I had. Turns out both fuses that say audio were good BUT, there's one under the hood called BKUP I thought backup lights but guess what changed it and the radio worked again. Thanks YouTube and blogs for the tip. That really should have been in the owners manual. Still love my Subaru Forester!!! See More

Michael, our salesman, was a pleasure to work with as he was completely non pressure. He answered our questions regarding the vehicles we test drove (or if he didn't know, he found out for us). In addition, the dealership agreed to run a credit report at our request (even before we had decided to buy the car) and had approved me for the 0%APR. After researching different medium sized SUVs, I decided on the Outback 3.6RLimited and wanted a specific exterior/interior combination. The new car manager, Dave, located 2 and he was not able to obtain either of them (as already sold). I agreed to wait 3 weeks to obtain the one I wanted. A few days later, Michael traveled all the way to Santa Cruz to bring "my" car to Roseville. It was even more beautiful than I had anticipated! Michael helped me "pair" my phone to the Starlink system and showed me the different features. Great customer service!

For a "TruCar" dealer this was by far the worst experience trying to go thru this dealer for a Subaru Car purchase, one call to another dealer just hours later gave us the deal we wanted (3k less), and this dealer was a "preferred" TruCar dealer?

Luis at Roseville Subaru made my car buying experience so easy. He even let me put my camping gear in the back to make sure it all fit before I got the car. Amazing!

Just purchased 2017 subaru premium Forester w/eyesight. Due to lack of any available in northern California we made the drive to Roseville from Chico (with a deposit for one of only two in transit). We dealt with Brandon Rentschler over the internet for price and particulars. The next week we drove down again when the car was delivered. This was our second purchase (the last being in 2007) from this dealership-both done over internet. We have been happy with price and professionalism we received in these transactions.

Very friendly, knowledgeable and honest staffs. The staffs went out of the way to help the customers.

Our sales representative, David, was fantastic! He was attentive, knowledgeable, polite and made the "shopping" portion of the car buying experience very easy. The finance department was a completely different experience. It took them a very long time to prepare the paperwork, and when they presented it to me the numbers were not at all what the sales rep and I had agreed to. In addition, the finance rep didn't know how to correctly document the numbers on the lease contract and told me I'd have to come back the next business day once they figured it out. Which is ultimately what happened. Didn't instill any confidence in me.

The 2 people, Patrick and Wes, who helped with the buying of our Subaru as well as AutoNation itself were outstanding. On a scale of 1 to 10 I give them a 10. I would recommend them to anyone. Chuck Robson

Great experience - I highly recommend anyone looking to buy a Subaru to go see Brandon Rentschler at AutoNation Mazda/Subaru Roseville.

Fast, essay , warm and friendly check in and fast service

great, they paid for a rental car as they had my car for the day. Thankyou

Used the online tool to schedule the maintenance. Waited an extra five minutes at drop off while they tried to find the paperwork. Sigh. They do dealer work at dealer prices with dealer attempts to SELL you more services. Waited an extra bit on the end while they were 'washing' the car. But no water appears to have been used in whatever they actually were doing - as the bug splats were still on the window.

This is our 4th Subaru and our second one purchased at AutoNation. We continue to get excellent support and service from the entire Team at AutoNation. Great attitude while guiding us through the complicated purchase process. The service group is always friendly and do an excellent job explaining what needs to be serviced and why.

I was impressed on how fast they were able to work and finish my vehicles service without an appointment.

Very happy with the Mazda3. Was not impressed with service at AutoNation Mazda. Everyone seemed newly employed, not knowing much about their own sales system or vehicles.

Best Car buying experience ever. Gary Williams was a car buyer's dream. He knew his "stuff". He knew how to explain the lease details and he knew all about the car, and believe me, there is a lot to know about a modern car, especially one with all the modern features. He gave me a test drive and explained the buttons and features affecting driving during the test drive. This is probably my first car buying experience in which I felt the salesperson was not pushing my tail to buy now, or upgrade to this or that. I only hope that all the salespeople at AutoNation are as competent and considerate of the customer's feeling as he was. Great guy to buy from!

The customer service i experienced at this dealership was superb. I purchased an Infinity G37. It is an excellent car. I have had the car for almost a week now and couldn't be happier.

My salesman was great, his name is Troy. My experience with Subaru was good except for the floor manager, he is not honest..... But my new Forester is fantastic! And it only took only six hours of waiting for them to do something.... Way to long!!!!!!!

Took car in for recall. Asked for car wash. On the list I signed there was a long list of service advisories and firmware updates they planned on doing. Dropped the car off before a 1 week vacation and picked it up after. They had plenty of time. When I picked it up several days later, no car wash and even the courtesy inspection was 'waved' as not applicable. None of the service advisories or updates were done either. Why? I asked for it. Had a toddler with me so couldn't wait around to deal with them. Service department there just seems lazy. I'm glad I'm selling my Mazda.

Always have a good experience. My wife usually takes our vehicle in and never has any problems.

Seem to take awhile although I was paying cash for auto.

Great Service. Dan is an excellent service manager.

Customer service was so-so, it took longer than expected and my car wasn't clean when I got it back... Honestly it was disappointing.

In the Roseville Auto Mall, great customer service.

Service team has always been great! I bought my Outback here and take it here occasionally for the last 3.5 years. Easy to schedule appointments online, friendly staff, good prices (not great, but good). They even help me to do things with all the bells and whistles I can't figure out (Bluetooth, garage door opener, etc.). Happy customer!!

What is the point of making an appointment if the wait for an oil change is still 2 hours. I would understand if j was a walk into have an oil change. But 2 hours is a waste of my time.. Not sure I will return..�

I appreciated the efforts made to get my head light changed when I didn't have an appointment.

My wife and I went in to shop for a new subaru Outback and they were very friendly and helpful with everything: from selection to test driving to financing and delivery. They were not too pushy like some salesman can be and our guy, Cody Kirby, was a great no hassle guy who helped us very much.

Everyone was very helpful and knowledgeable about my Mazda3. I am totally satisfied with the quality of service at Autonation Mazda.

Great experience buying my first new car! Buying a Subaru Crosstrek was the best decision, for it's safety, reliability and car value.

My options were clearly explained. Complications were fairly handled

Another awesome experience with Autonation in Roseville

Excellent. They were able to get the car that I wanted.

Always a good experience. Wonderful team of employees

Loved my experience at Autonation Subaru! Got the car we wanted..no haggling on price and made it in and out fast! Thanks Chopra!

We recently purchased a new 2017 Subaru Outback from AutoNation Subaru in the Roseville Auto Mall. Our sales person Arthur Parker and the rest of his team, did an excellent job as he guided us through the purchase process. All of our questions were answered quickly and honestly. The process was quick and efficient and completely the opposite of our horrible purchase experience last year at Future Ford, also in the Roseville Auto Mall.

Had recall work done, plus checked brakes and adjust parking brake. Apparently was a courtesy inspection of other items as well.

Salesman was awesome, but upon returning to have something checked out in the service department the experiences have been terrible. First time I was a little too naive and left some money in my middle console, after my visit to the service center I kissed that money good bye. Second experience is calling to schedule an oil change that I wanted done at the Subaru by on auburn after the theft at roseville, but they told be I could only go to roseville and I can only go to ro...seville from now on because that is where my extended service warranty was bought. I am pissed over this. I specifically asked at the time if I could go to ANY Subaru to have work done and they said yes. Once again I am caught being too trusting of a person. I guess I should have read the fine print, but since I thought this was a reputable dealer I took the jerk who sold me the warranty at his word, big mistake Now I made an appointment for an oil change and when I call to double check the time today they said I didn't have an appointment. OMG! I can't believe I am stuck taking my car to a dishonest thieving car dealership every time I need an something fixed. Hopefully the use car I bought will be solid and I won't have to deal with these people out here very often See More

Tom McMillan is great! He went out of his way to find the car I wanted. I wanted a certain amount for my trade in and they came back with a very reasonable amount. They had great interest rates too. All and all my experience was awesome. Oh yeah I LOVE my new Crosstrek.

Excellent car buying experience. Anthonie Boles was great to work with, as was Mike the Finance guy. The only thing this dealership needs to improve is the condition of their showroom.

Everyone was so friendly and honest. I didn't feel like I was being haggled. Luis, the sales associate was so patient and friendly. My test drive was a bit scary since I was buying a stick shift and I barely know how to drive one. He reassured me and helped me through the process. Casey the sales manager went above and beyond to help me. Everyone was so great and I'm in love with my car!

We were impressed and very pleased with our buying experience at Auto Nation Roseville (Subaru). David Condon was courteous, informative, patient, and honest with us. The Finance Department (Robert) also was exceptional. We'd been struggling to find the right Forester (both in color and trim package), and felt the other dealerships were uncommitted to meeting our request or keeping us informed. We felt, as well, there was a bit of bait and switch going on relative to what was on other dealerships' lots. But David was clear and informative. He told us exactly what he had and was quick to ensure we were communicating effectively and understood each others' expectations. Car buying is rarely a positive experience, but I can honestly say this was the easiest and most pleasant one ever for us.

Great experience buying the car a couple of weeks ago. Bad experience with service. When we bought the car, there were a couple of items that service was to install. Hasn't,t happened yet despite repeated calls. Only contact with service depart was a short call saying the person in charge was out sick. We would appreciate a call back to arrange for the service.

My car had a recall problem. They scheduled it in 2 days, provided shuttle to the nearest mall, washed my car and checked the tire pressure for fee. Very happy with the service.

I've gotten 2 cars from here. The staff is not nearly as pushy as other places in general but this time the manager on duty wouldn't really let us leave politely. All the other managers we've felt with have been much better

Just purchased a Subaru Outback at Roseville AutoNation.. This was not only a great experience but the deal we got was outstanding... Thanks to our Salesman, Brandon Rentschler, we were able to "coast" through the sales process and "Follow-Up" training to better understand the remarkable advantages in owning a Subaru .. If your ever at AutoNation in Roseville, look for Brandon !!

Had a great experience. We love the new Subaru. Will buy from them again.

Very easy to work with, no pressure sale, friendly professional staff worked together to make things happen. One of the better experiences I've had in buying a new car.

Very good experience with AutoNation Mazda Roseville

I do not usually enjoy going to a dealership to buy a car. The folks at Roseviile Mazda were fantastic. They were friendly and informative without being pushy. I really appreciated their approach

I am a widow and this was my first time buying a new car by myself. I was nervous! My sales person was Sam and he took the best care of me. Made me feel very comfortable and showed me he would not rip me off. Everyone I encountered was VERY nice and helpful. Sam showed me how everything worked on my new car and took extra time and care to make sure everything was just right. It was truly the easiest and best time I had buying a car. I felt like family!

The staff was courteous, friendly and professional. Justin was my sales guy and he was awesome! He made car buying fun and offered his honest, genuine opinions. Prices are fair and they seem to have customers needs in mind over making a ton of money. I'm in love with my new Mazda! Thanks so much!

Our sales person Anthonie Boles was the best. From the moment I spoke to him on the phone and when we got there every thing from price, and value of trade was what we worked out. He had the car up front and waiting for a test drive. If your looking for a car this guy is who you should deal with. He was very thorough and took his time. A side note when in financing make sure to see and actually check what county they are quoting for tax and license......

We thought we would check the inventory of Auto Nation Roseville. We figured they would be better stocked and have access to more lenders. From the moment we arrived, staff was friendly and courteous. They listened to our needs and made it work for us. We were comfortable with our decision and grateful for such a smooth transaction. I highly recommend Auto Nation Subaru.

Amazing experience. Justin was awesome! As pleasant and stress free as car buying can be. Thanks Justin!

Anthonie Boles made our car-buying experience easy and fast. He provided all of the information we needed in a straight-forward and pleasant manner. Thank you Anthonie!

Terrible. DO NOT BUY A CAR FROM Roseville Mazda. The salesperson was great, but once I bought the car, everything went sour. They sold me a car with navigation, but there was no navigation in the car. I had to bring it back twice and it took them 6 weeks to install it. No call backs, no apologies, nothing. I spoke to the manager and he offered me a tank of gas if I drove the 30 miles to their location and "if I can get a hold of him", his exact words. Try to schedule an appointment and you will be transferred back and forth until you leave a message so nobody will call you back. This is my first Mazda car and I will NEVER go back.

We love our new Mazda (zoom, zoom), and AutoNation Mazda and Arthur were a great combination between being low-pressure, helpful, and overall getting the job done!

Ours was a very pleasant, low pressure car buying sales experience. Nathan, Mike and Melinda were great.

Had an oil consumption issue with my 13 Legacy and they refused to get me out of my car. Now, there's a class action lawsuit against them.

AutoNation Subaru & Mazda made buying a car a quick and easy process.. The sales personnel was very helpful and answered all my questions completely. The people at AutoNation show they really care about the people they sell their cars to. They made sure I got what I wanted.

I purchased my used 2003 Porsche Boxster S with only 23k on it from AutoNation Mazda Roseville and can't say how pleased I am. The process was so painless, and the price (per TrueCar) was $4k under market. I RESERVED the car through AutoNation (best move ever) and because of that was first in a line of 6 other potential buyers. The 24-hour reservation lowered the pressure to purchase right away and allowed me to make an informed, unpresured decision. I LOVE the car - it was detailed immaculately prior to purchase, full tank of gas, and because we filled out all the paperwork ahead of time the closing took less than 30 minutes once I made the final decision to purchase. Add to that a 3-day 150-mile no question return policy, and an AutoNation limited warranty - what isn't to like! Everyone I met and interacted with throughout the entire purchase process was no pressure and appeared genuinely interested in making it a pleasurable experience. Thanks Justin, Mark, and Steve for your outstanding service!

As we all hate going to a dealer to buy a car,it was not bad getting car at this dealer,sales man was very friendly and helpful.The only thing and I know it can't be avoided is waiting for paper work to get put together.

The Staff was helpful and they really go above and beyond to help there customers.

Amazing all the way around. Brandon was especially helpful.

AutoNation Subaru and David Condon made buying a new car a great experience. By using their online site we were able to pick out exactly what we wanted from the comfort of our home. This saved so much time wandering around a car lot looking at vehicles. David had the car ready for us to test drive and ready to go. He was so helpful going through all the features and setting them up for us. Definitely the easiest experience we have ever encountered when purchasing a vehicle.

Ross is always so friendly and loves his customers, as far as I have experienced. I always enjoy getting him as my agent, cause he is so friendly. Plus he goes the extra couple miles to make me feel special. So thanks for his great attitude and professional demeanor.

I had a great experience buying from this dealer. Brandon, Casey and Melinda were fantastic and the buying process was superb! I leased a 2016 Mazda3 and I felt like I got a great deal not only on my payments but my trade in as well; I couldn't be happier I went with them for my new car!

After buying this car, the service issues were handled very well by the service department.

I was not expecting to leave the dealership with a new car, but the CX-5 is amazing, and Patrick was phenomenal. He was straight to the point, & that's exactly what I was looking for. Thank you Patrick @ AutoNation!

I bought my preowned Subaru from AutoNation and have it serviced there. I trust them to keep me safe on the road. They notify me when I will need tires, brakes, etc. The facility is clean and the offer shuttle service.

The best service I've received from any car dealership...ever! I love my new WRX!

Great friendly service communication and fast service.

I drove up from the San Francisco Bay Area to buy my 2016 Mazda CX5 Grand Tourning. I had researched the vehicle before inquiring through Internet Sales and was able to get a trade in value for my Honda Pilot. They had the best competitive price on the new vehicle and trade in and I decided to buy it there. I've been very pleased how well the Mazda CX 5 drives and handles. The best part I had everything I wanted, leather seats, heated fronts seats, nagviation, Bose stereo, moon roof and great gas mileage.

My husband and I shopped on the internet for our 2016 Subaru Forester. Auto Nation in Roseville had the exact car we were seeking for a great price. No haggling, just a great straightforward experience. Nathan Scott provided excellent service. I highly recommend this dealership.

from start to finish my experience at autonation Subara Roseville was excellent. I would highly recommend this dealship.

Nathan and the rest of the crew were friendly, helpful and patient, getting us into the car we really wanted.

My car was ready before estimated wait time :) I wish they would have washed my car, as I saw them vacuum it (nice touch)... I'm used to other dealerships doing this. The waiting area could have been a bit cleaner.

the team is awesome went above and beyond the are friendly happy team Karan is an awesome sales person gives the buyers respect

Free hot chocolate. What more could I want?

They made the process super easy and they were helpful.

Very professional, timely, honest and courteous dealership and salespeople.

They helped me get the exact car I wanted and I couldn't be happier.

Overall ,good experience, but took too long! Too much paperwork and too many people involved from the dealer. When does "no" mean "no"? We knew what we wanted and how much we were willing to pay and it should have been a simpler, shorter process.

****FOLLOW-UP****** I took my vehicle to the dealership because I wanted the work to be performed by "experts" who knew what they were doing. I was more than willing to pay for this assurance. I had the oil pump oil rings replaced, and some engine gaskets replaced. I also had my leaking left rear strut replaced. I requested an AC service and that my hoses for the AC be replaced. The three screws holding my passenger side mirror on had at some point backed out and fallen off, ...Continue Reading

Great experience, sales staff low key no pressure. All promises kept. Delivered on time.

Selected my new Subaru through the Internet and was introduced to Sam. He was ready for me when I showed up, had the exact car I wanted, He was attentive and enthusiastic and was able to answer all my questions. The Internet price was honored, and the transaction was quick and painless. Will definitely buy my next Subaru from Autonation Roseville.

Absolutely LOVE our new Forrester! Thank you Nathan Scott! Truthfully the best car-buying experience we have had. Every step of the way- from lightning fast response of my initial queries about the model we were interested in, all the way to after purchase contacts ensuring we were happy with and have all the support and information we need to fully enjoy our Subaru, was well taken care of by Nathan. I know I can call him anytime with questions and he will get me answers. Such a great guy! "Patience-of-a-Saint" finance extroidanaire, Melinda Miller was the icing on the cake. Well worth the drive "over the hill" from Nevada.

Excellent service and excellent attitude. I enjoyed my experience.

We experienced helpful service with no pressure. We enjoyed a friendly sales person (Nathan Scott) who was very knowledgeable. Again, I have to note that there was not the normal high pressure salesmanship that we personally hate. Everyone we were introduced to were warm and friendly.

I contacted them online. I had a response within hours. I was given access to inventory online so I could do some research on what was available within my stated interests. I was then contacted by Dave via email and set an appointment to meet and test drive the cars that peaked my interest. I was met with enthusiasm and a willingness to not only listen, but there was no pressure to go beyond what was my comfort zone. I did purchase a car that exceeded my expectations and stayed within my budget! I am very satisfied customer.

Darrin was great. Mike too! The person that did our pick up orientation was in a hurry and constantly looking at his watch. It was not a good experience and we are still trying to figure out some things in our vehicle. Toyota has an actual new care orientation for new owners.

Great experience from beginning to the end. David condon was a pleasure to work with. Robert in finance made the transaction easy and simple. 5th car purchased from Roseville. Will be going back when it's that time for another purchase.

I had great experience with sales guy and the subaru store.

Amazing job from the team at Auto Nation Subaru in Roseville, CA. I started my research online talking with Dave Condon and once I was ready to come in, he had everything all set up and the whole process took maybe 2 hours. Best car buying experience I've had. Thanks!

Awesome

Justin Axford was straight to the point and very honest. At other dealerships, I've had to deal with multiple sales reps that all tell me different things. At Roseville Subaru, I dealt with ONE guy and he was amazing and on OUR side. Easiest car buy ever and we're super happy with it.

nathon scott was a big help in the whole process , very easy to work with , no pressure and made it happen for us . We went to many other dealerships with no success but roseville subaru made it happen , no problem , and a great price , we love our new wrx!!!!!!

When I pulled in the dealership I already knew what car I wanted. As soon as I got out of my car, I went straight over to it. No salesman came to pressure me at all. When I was ready to test drive it. I walked up to grab a sales guy. The gentleman named Thomas McMillan was very nice and put no pressure on me to buy the car. After we went on the test drive I told him I would think about it, again no pressure. He was so generous he said no worries and gave me his business card. I left and went home, but thought about it and the next day went back and bought the car. It was such an easy process and was in and out in 30 min. I highly recommend this place.

Normally buying a car is the worst experience but this time and this time only it was simple, easy and almost enjoyable. Justin was an amazing person

Bought a 2016 Outback Limited. Negotiated price via email. No surprises. Great customer service.

Went in to Subaru in Roseville to cruise around and look at some cars, and the entire time Spencer and Justin were both very helpful in ultimately getting me into a brand new 2016 Subaru WRX

Sales gave us the wrong information on some of the warranties on our new Mazda, we had to pay 700 EXTRA for what they told us. We were promised 1.99% and told it would be no issues at all. That would have kept our car payments where we wanted and agreed to. They called back a few days later and said we got 6, take it our bring the car back. They were unwilling to work with us on scheduling a time to come back it, we had to drop everything with no sleep to come sign(We work long hours in hospitals). When we arrived to sign our new contract, the finance manager was very short and rude with us. He wouldnt answer any of our questions. I will never be coming here for a car again, nor will I recommend anyone coming here. They only treat Subaru buyers well.

Sales gave us the wrong information on some of the warranties on our new Mazda, we had to pay 700 EXTRA for what they told us. We were promised 1.99% and told it would be no issues at all. That would have kept our car payments where we wanted and agreed to. They called back a few days later and said we got 6, take it our bring the car back. They were unwilling to work with us on scheduling a time to come back it, we had to drop everything with no sleep to come sign(We work long hours in hospitals). When we arrived to sign our new contract, the finance manager was very short and rude with us. He wouldnt answer any of our questions. I will never be coming here for a car again, nor will I recommend anyone coming here.

just bought a Subaru Legacy 3.6r. Only had it 3 days. So far it's great. Looking forward to a long, great driving experience.

Our experience here was great! Very simple and easy car buying experience. Ask for Sam - excellent sales man!

The staff was helpful and personable. I generally hate car shopping, but this ended up being a pleasurable experience! I drove away with a great deal on a Subaru Impreza, and I've been very pleased with it.

Sam Condon was such a helpful and gracious salesperson that there was not way we weren't going to walk out of there without our Subaru. He knew when to walk away and give us breathing room to discuss our decision. All we hope for is that we really made the right decision with his helpl

Auto Nation Roseville was great to work with. Fantastic deal, no haggling, clear communications. thanks.

everything went smoothly and quickly- thanks to internet sales dept

Patrick McPherson was a great sales person. We visited twice, test drove multiple cars, and picked over options before buying a 2016 Subaru Forester. The sales manager spent a lot of time finding and trading for the exact car I wanted. Very happy. I would purchase from them again.

Very satisfied with customer service. will recommend to friends and family.

I was back in Sacramento for the holidays and decided to look around for a new car. I had a full day of exhausting car shopping with terribly pushy salemens, until I arrived at Subaru of Roseville. I was greeted by a very knowledgeable salesperson that answered all my questions and didn't push me to purchase whatever was on the lot at the time. After a couple of days, Brandon found a couple of cars and offers I couldn't refuse. I could be more happy with my car and experience with Autonation.

Justin helped us buy or new Subaru Forester and was amazing. He made the whole process super easy and smooth for my husband and I. We couldn't have imagined a better first car buying experience. Definitely go to this dealer and ask for Justin if you're looking for a top notch experience!

Great experience! Ross Williams was so helpful! I will definitely take my car back to him.

I bought an Outback from them a few days ago and had a great experience with the salesman, Nathan Scott. The finance guy could use a course in social graces, but that is just the way those guys are. They were not able to title the vehicle in the name of our trust, which seemed strange as we have not had that problem with other dealerships. They blamed it on the bank, but I have to wonder why they don't use another bank which can offer the services requested by their customers.

I was assisted by a very capable and knowledgeable sales person David. No pressure and he took the time to explain the trim differences. Fair price and personable service as well.

I bought a 2016 Forester 3 days ago. Love the car. Everyone at the dealership was friendly and helpful. The buying process was much simpler than when I have bought cars from other dealers in the past. Location of the dealership is great; very easy to find and easy in and out. My only complaint is that they didn't set the clock before they gave me the car and I'm still reading the manual to figure out how to do it.

MY WIFE LOVES HER NEW 2016 SUBARU FORESTER! If your looking for no hassle, easy sales, this is the place to go to. Super nice staff, made sure we had everything we wanted and kept double checking everything to make sure all was in order. Last time we bought a car we were at the dealership all day, at Autonation we were there less than 3 hours and walked away with the best deal! Thank you David for making this the best car buying experience ever! Thank you Melinda for making the paperwork easy. I will definitely recommend David and Autonation to all my friends!

I spoke of the internet salesman and told him which car I was interested in. Made an appointment for a test drive...he explained the workings of all the new features and I proceeded to buy the car. Took about three and half hours to seal the deal and I left with a huge smile on my face.

Nathan worked with me to get exactly the vehicle I wanted for a reasonable price.

We bought two cars in April 2015. It is now Dec 2015 and we have not received the license plates. I called the dealer and they dump me to voice mails I have e-mail the sales and its manager and I get no answer They collected the fees to register the car at the time of purchase

I had been shopping on the Internet and Autonation had just what I was looking for. Brandon was our salesman and he was great! The finance guy was a disappointment, not very friendly. When driving.home, which is two hours away, had an issue with the vehicle. I called AutoNation the next morning and they sent.a.tow truck to pick it up, fixed the problem and delivered it.back to me. Great service! I would.definitely buy again from them.

After I had previewed models an earlier day, my wife and I went to complete a purchase on Nov. 29. Probably was a bad day choice given that the dealership was very busy. Our salesman patiently spent an hour and a half letting my wife try a Forester and an Outback. She really wasn't good at deciding but finally settled on a white Outback. Back at the showroom we sat for 20 minutes waiting only to find out that the chosen car didn't belong to the dealership and couldn't be sold. My wife was willing to walk away so the salesman went back for another 15 minutes, trying to see away around the problem. It seems like there should have been a way for the salesman to know the situation beforehand. We finally agreed to a silver Outback, to my wife's disappointment, but then sat for another half hour waiting, without any news, while our salesman was apparently getting the car readied. My wife was getting low blood sugar, we hadn't eaten since 7 a.m. and it was past noon, and again she was ready to walk away. Then more waiting for the sales manage and going through the paperwork. Also, at each step one person or another tried to sell us an extended warranty and each time I refused, even when the price went down $500. When we finally got everything done, we had been there for four and a half hours. My wife will probably refuse to go back to the dealership. To some degree it was our fault for going on that day but having had frequent updates on how the process was going would have helped a lot. In the end, I was happy with the price but I'll be prepared next time for an annoying sales process.

Went in to look at a vehicle I saw online. Test drove it, got a quote, took it home.

Just bought a 2016 Outback at AutoNation Subaru. What a great automobile and a great sales staff. Our salesman was able to answer all my questions which were very technical because I am an airline pilot and tend to ask difficult questions about my machines. Jim was very knowledgeable and very patient with my wife and I. Twice he took us to their inventory lot to find specific car equipped to allow us to test drive the Subaru "EyeSight" technology. I highly recommend the Autonation Subaru team in Roseville automall

My experience in buying a new Subaru at AutoNation Mazda at Roseville was excellent. My sales person was knowledgeable about the vehicle, not pushy and careful to understand exactly what I wanted. He was also candid about what the various models had and didn't have so that I found the exact one to fit my needs. The only issue I could see was that the facilities were small and crowded to the extent that I had to be driven to another lot to see the vehicle. The interior spaces were crowded as well. This is an excellent dealership in mediocre facilities.

Realy good service vary professional makes it super nice for us customers i would go back with out a doubt

Brandon Walsh was a great person to deal with. Asked all the right questions and answered all of our questions. His service was quick and thorough. Great personality not pushy. Like that in a sales person. Thanks Brandon

After extensive research of cars in the compact SUV class, I ultimately decided to purchase a 2015 XV Crosstrek. This is my 3rd Subaru, and 2nd purchased from Auto Nation Subaru in Roseville, CA. I'm very impressed with the dealership; from the very personable and knowledgeable salesperson, Anthonie Boles, to the general manager, and finance manager. I appreciate that they are all approachable, and that we can skip the back-and-forth game, getting down to the real process of purchasing a car. The price was as expected, and better than the local competition. Their follow up has been excellent.

Working with Nathan, Mark and Mike was smooth compared to other dealerships I've been involved with in the past. The people here, especially Nathan, truly went out of their way to help get me the most affordable deal on a new Forester, and I couldn't be happier with the service or the vehicle. Thanks guys! Will definitely continue doing business with you.

Had a great experience buying a used Mazda 6 at great price with wonderful help from Troy, Barry and Mike.

Brandon was extremely helpful and knowledgeable during the entire purchasing experience. He was attentive to the details, specifications, and price in order to provide me with the best options. My initial contact with Brandon was through the internet via e-mail as he would provide various models that were similar to what I was looking for. Brandon made sure he was always easily accessible whether that was through e-mail, office phone, or cell phone which made the entire experience very stress-free and smooth.

Just picked up my new 2016 Outback 2.5i Limited loaded with all the bells and whistles. First time EVER I was able to just pick and choose and order a brand new car! The Roseville folks were awesome, especially Darren, Brandon and Daniel. Darren walked me through everything and showed me so much pretty soon my head was spinning. SO MANY buttons! I ordered my new car through a friend of a friend in Truckee and Autonation picked up the ball from there and took delivery from SOA. My first Subaru; always had Hondas and Toyotas. Every Subaru I've seen has been attractive, and all Subaru owners I know highly recommend them. Still figuring out all the buttons, and already have 750 miles on her! Starlink and Sirius are amazing, plus the TWO FREE Sierra at Tahoe season tix was a surprise bonus!

Sam Condon and Nathan Scott at Subaru AutoNation were Wonderful!! I will refer any of my friends the these guys there Great!

Justin at Subaru was great. Nice guy and helped me get the car I wanted.

My Miata is wonderful. xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

My husband and I had a very pleasant buying experience at AutoNation Subaru. We knew the Outback model that we wanted before we went to the dealership. Darren Macias was our salesperson and guide. He spoke of each of the car's safety features and demonstrated them on our test drive. He was professional and knowledgeable. We were able to work out the numbers to our satisfaction and drove our new car home the next day.

As a returning costumer, I Always have a good experience at Autonation Subaru Roseville.

We went to Autonation Subaru to purchase two vehicles. Nathan Scott assisted us and listened to what our needs were and helped us find the vehicles we wanted! All around it was a great experience.

Purchased 2 new Subaru's. An Outback and a CrossTrek. This is not the first new car buying experience and I'm sure not the last. I just kept thinking there has to be a better way to buy a car. I realize there is a lot of paperwork to do, but it took over 8 hours to complete the transaction. The staff at the dealership was nice and helpful but the negotiation process is so outdated and unnecessary. Everyone knows nowadays all the numbers so why does it still take someone running back and forth to the guy in the blacked out booth to reach an agreement? Good selection of vehicles at this location.

My credit union shopped for the car I wanted. They found a great deal at another dealership that was not convenient to me. I brought the deal to Karan Chopra and he said they could match it but they didn't have the car at that time. When the car arrived he sent me a text and I came down the next day and we did the deal. There were no surprises. Chopra is extremely professional and detail oriented. He spent time going over all aspects of the automobile before I drove off. He even sent me on my way with a full tank of gas.

Internet agent made me go there only to find out that they don't have the key for the car I specifically told them I wanted to buy. They wasted my time, good thing I was able to buy the same car at Maita Subaru the same day.

The salesman, was a typical car salesman full of half truths. HE DID SA IT WAS AN SUV. Tells me the car was owned by an old retried couple. It turned out to be an abused commuter. I know buyer beware.... What was I thinking trusting a car salesman??? I drove from the bay area, in a hailstorm (that day when we actually got rain) arriving there around 7:30 pm. It was dark and the car looked good from what I could see. It got worse. the finance guy makes us wait over an hour. He had no one else in his office . We could clearly see that. He comes the real snake oil. I wanted an extended warranty and wanted to see the options/. What she shows me is a list of overpriced features like leather treatment. Paint treatment other crap I could get for 10.00 at Kragen. On the list is a extended warranty. He presents it as the only warranty option. I pass on the other useless offers. After we buy the car I get home and again review the contract. There were 4 other levels of maintenance contract I could have gotten. HE NEVER OFFERED THEM OR TOLD ME THEY EXISTED. Was it illegal? probably not. Was it unethical and shady ? ABSOLUTELY. Silicon valley is a small place. Engineers communicate. Word will spread. Over 3x loss of a reputation..... poor form guys.

They are never nice. Don't like it there.

Great place to buy a car. Very helpful people but the service is awful. I had to go in twice to get my brakes fixed, they did do it right the first time. I had ordered parts and they said I would called when the parts came in, tree weeks later no calls, I had to call to find out if they came in.

Very smooth process and the service was excellent Dan was very helpful and knowledgeable

This place is awful. Service department is horribly rude as well as the GM of sales. I bought a brand new car and 2 days later my check engine lights on the car stalls every time I go up a hill and barely starts in the morning. I live in truckee so it's not a short drive to take my brand new car in. They have had my car over a week now which is longer then what I have had it. They gave me a Ford focus rental which is junk to drive in the snow. I was told multiple times after calling daily to see what's going on with my car that they would bring me a 4x4...that never happened. The GM basically told me "since I'm not exactly an arms reach away it's not their problem". The service department never calls me back so I finally contacted the sales rep to find out what's going on. You think after this hassle they would throw in some extras or do something for me but no they continue to be rude to me...meanwhile I have missed two days of work and my kids have missed school because I have a junky rental I can't drive in this snow. And I still do not have my car back after 9 days. I have turned away 3 friends already from going to Roseville subaru who have told people they know not to go there. Unless they do something for the huge waste of time and money loss they have caused me I will continue to never recommend this dealership because I have highly regretted ever coming here.

Worst dealership ever. As if my buying experience wasnt horrible enough... I just had my vehicle serviced and when I arrived to pick it up, I was told my car was "around the corner". I found my car mixed in tightly with a bunch of other cars and apparently it was MY job to figure a way out. With all the employees just standing around, you would think there would he a service rider to get my car so I dont have to hunt it down. Terrible. Absolutely terrible. You're only treated right at this dealership if you buy a Subaru.

We bought a new 2016 Subaru STI Hyper Blue from this dealership. The sales team we worked with were awesome. Anthony was the first person I spoke to when I called in. He answered all the questions that I had on the phone and followed up with text messages. I set up an appointment to come in at 11:30 the next day. I met Anthony at the dealership but he was busy with another customer, so he introduced me to Carson. Carson is a gear head like me so he was easy to work with. He showed me the car I was looking at and we started to run the numbers. They gave me a deal I couldn't pass up. I will be a returning customer if I feel the need to buy another Subaru.

I found my dream car on line at this dealership. The vehicle was presented well. The financial negotiations were a bit drawn out and not as reasonable as I had hoped but I finally compromised after some budging on their part. The follow up after the purchase was very good.

Made a service appt. online and was a few minutes late. No problem though as the service manager Dan promptly processed my appt. He asked me questions about the service I was requesting and also reminded me of the scheduled service that was due. The scheduled maintenance included some things like an oil change and engine air filter replacement that I could do myself and save a few bucks and Dan gladly removed those items from the list of services. He called me during the day when service was being conducted to followup on the items they found and my car was ready to go the same day. All in all the experience and results could not have been better.

Just purchased a new Subaru from AutoNation Mazda/Subaru Roseville and was very happy with my experience. I received a fair price on my trade-in and an excellent purchase price on my new vehicle. Would definitely recommend this dealership to anyone looking to upgrade their vehicle.

The guys at AutoNation really helped me out! Super friendly. Very responsive to my budget. Didn't push me into something I didn't want. They helped me find exactly what I was looking for (and then some!). They even drove the new car all the way to Elk Grove for me. Awesome service!

I would like to thank the General Manager (I apologize for not knowing your name) and the finance manager Melinda Miller for taking the time to follow up on the problem I experienced. Thank you so much for making it right! I absolutely recommend your dealership. Thank you again!

I purchased a car as an out of state buyer, and I did not do my research before doing so. AutoNation took advantage of this naivete and charged me California sales tax. I thought this was unusual, but as an inexperienced car buyer, they convinced me that it would be possible for me to not pay sales tax in my home state based on some language they found on the state tax commission web site. (Upon more detailed reading, this particular section explicitly excluded special sales like auto sales.) Because of this, I had to pay tax in my home state as well. When I got back home, and realized how stupid I had been, I asked them to refund my improperly paid sales tax, and my bank called them as well. As soon as we made contact, they quit responding to me or my bank. While I have no proof this was done intentionally, all of these things done together seems highly suspicious. Sadly, because it is so expensive to take legal action in a situation like this, I'm stuck with it as is - it would cost more to hire a lawyer and pursue this than it would net me in refund. Ultimately, what happened to me is my fault, because I did not do my research, and I let them dupe me. It's shameful for a dealer to act this way, and I would strongly recommend that you purchase from a dealer who doesn't think actions like this are okay.

Good deal on cars but terrible service department. Email blasts every day, extremely small parking lot (almost got hit by an employee backing up quickly), and wasted a day because I couldn't drop in and get my car serviced (I called to schedule but was told it wasn't necessary). Bought 2 cars form her in the last 18 months and based on the service dept. alone I will NEVER buy a car here again.

Patrick made the whole car buying experience fun and enjoyable. Last year he helped my son and daughter in law get into Crosstreck. They loved it so much i just got one also. Patrick and all the guys there were quick knowledgeable. If you go for a visit, ask for Patrick!!!

This dealership was very easy to work with on the selection, order and purchase of my 2016 Subaru Outback. The staff, especially the internet sales representative, Nathan Scott, was great to work with. He listened to my needs and helped me refine my selection of the perfect Subaru meeting my family's needs.

Ross help us replace the clutch slave master in our 2001 Outback and really went the extra mile with repeated calls to get the warranted repairs covered. He kept us informed, ensured the repair was done well, in a timely fashion, and advocated on our behalf with the extended maintenance warranty company. Could not have asked for better service.

Kaleb kept me posted every step of the way on my brand new 2015 STI. Would definitely by from them again.

Clean, friendly atmosphere. Was greeted right away by my salesman Kaleb and went through the car buying process quickly and efficiently.

I did not realize that there are three waiting ares to go to and really enjoyed the comfy area.

Plain and simple do not buy from DARREN MACIAS I think it Is. stay away from this salesman, made my experience horrible but the rest of the Mazda subaru team made up for it.

I bought my first Subaru last week! Had a great sales experience - simple, straightforward, and understandable. Very impressed.

We recently purchased a Subaru Forester from Autonation Subaru in Roseville. Sam Condon assisted us from start to finish and could not have done a better job. He has excellent product knowledge about the vehicle and all its features. We originally went to the dealership to look at Mazda CX-5s; however, Sam recognized that the Mazda may not be the right choice based on our needs, and he suggested that we consider the Forester, and he was absolutely right. The purchasing experience was pleasant and as stress free as an automobile purchase can be. We would definitely recommend Autonation Subaru to anyone considering a Subaru or Mazda purchase.

I recently bought my Impreza from Autonation Subaru. I used Edmunds.com to search for what people paid in the area for their Impreza. Autonation had a few options available for me and contacted me promptly to set up a test drive. From the second I stepped into the dealership, the car buying experience was great. I was greeted promptly and helped immediately. I was given plenty of time to look at the vehicles and talk "price." It was virtually painless. Everyone was so helpful and spent time with me talking all of my options out. I wasn't pressured into buying anything I didn't need. Overall, i would recommend Autonation Subaru to anyone looking for a subaru.

I'll start this off with I like buying cars. I like the back and forth haggling and gnawing the dealership down to the best price. Unfortunately that didn't happen with my car purchase at Roseville Subaru. I purchased a new fully loaded WRX Limited from Patrick there last night, and I was a very painless process. Many dealerships grossly overprice WRX's and STI's, not true here. Now, it wasn't listed for below MSRP but it was reasonably priced and the dealership and I were able to agree on a price pretty quickly. Another nice part was no massive up sell of extras while in financing.

Thanks to all of you, at Autonation Mazda Roseville. My original plan was to visit, and test drive, multiple vehicles, at multiple dealerships, but once I drove the 2015 Subaru Outback, I realized that I had found exactly what I was looking for. No need to go anywhere else. Our salesman, Carson, was very friendly, informative, and patient, as I test drove several vehicles. Very low pressure, buying experience. Thanks again :-)

Although buying a new car is a long day at the dealership, Rod and the guys at Autowest Subaru Roseville were very polite and helpfull. We never felt pressured throughout the day even when it came to finalizing the purchase. Thank you!

Roseville Subaru is the BEST car buying experience I've ever had!

Emailed the dealership and within 10-20 min got a call from interner sales manager dan. Other dealers would not even respond or take a day to do so. Told dan the car man what i wanted to buy and how much i was willing to pay. He met all my demands and got me aprroved before i even made my trip to the dealership. Awesome buying experince no pressure what so ever. Verry polite and nice. Just plain awesome. Got me in and out. 5 stars for sure

All I can say is the best experience EVER! buying a car! I am a first time Subaru owner/buyer and the "TEAM" at Subaru Auto Nation - Roseville could not have been more pleasant to deal with. My salesman was Jim Witters, great guy! From start to finish he was there through the whole process. I was crunched for time and the whole team worked feverishly to get me out of there. No joke! I was in and out of signing in fifteen minutes and on my way! I would highly recommend Subaru at Auto nation for all your car buying needs! I will definitely be back. Thank you to every one who made it happen!

In buying my 2015 Subaru Forester, everyone was very friendly and accommodating. They worked hard to work out a deal that I could afford, including taking my 2002 Subaru Forester with 165,000 miles on it as a trade in. Mike W. was very helpful, the atmosphere was relaxed and no pressure.

Went to the dealership 3 times before I was ready to buy a 2015 Forester over a Mazda CX-5. They had a great inventory of both SUVs and the sales guy, Jim W., really knew the cars. No high pressure. Even the finance experience was positive. I got a price as good as anything I found on the web. Would definitely recommend Jim at Autonation Subaru Roseville. My only complaint...why does it have to take so long to actually do the paper work after deciding to buy?

I love my new Subaru Outback Limited with eyesight and the great service from Ian Grimes and the AutoNation team. I had a deadline to meet and a number of accessories to add and they always delivered on time and at my convenience! I have had a Subaru Outback or Legacy for decades and they just keep getting better and AutoNation represents them brilliantly.

Bought a new car (2015 CX5) and traded my 2010 Mazda 3 all that was fine and the new car is good. Problem is that I just received a registration renewal from the DMV for my old car. Which means the transfer of liability/ownership of the old car has not been sent in to the DMV. by law Autonation is supposed to send the new title transfer with in 5 days of purchase. I bought the car Dec 26th 2014. It is now Feb 4th. I guess they didn't take care of it! I called Autonation for assistance and the kind salesman transferred me to a nobody and now I must start the process again. Not a great after purchase experience.

I came to the dealer to help out a friend then asked them about the Subaru Outback 2015. They didn't have the one I want in stock. They ordered it for me at a very good price and kept me up to date on the status of delivery. I got the car I want at a very good price.

I contacted the Internet team on Saturday and was in a car by Sunday evening , expectations were met on price and some negotiation on trade in - Nathan did a great job of keeping us informed at the Dealership, and after. We do have a small issue with a missing key , that they are working on. We also purchased the prepaid service and extended warranty at a very good price , i think. If you have a costco account tell them as it reduced the price of my warranty. All in all a good experience -

I already had a 2012 Legacy and I just wanted to see what the new ones looked like after seeing commercials on the new look for the Legacy. One look at the new Legacy and I knew I had to have it and they were wonderful I was in and out in a very short time nothing like when buying a car before and it took six hours. Awesome people there.

terrible customer service. they postponed my appt by 2 weeks without telling me and refused to sercive my car

This is the first time I have written a review, because this dealer stole my father's money. They sold us a lemon car. These con artists Brad Triplett and Dan Howes two thieves! I would never deal with these people again and I recommend you don't.

Contacted Darren and he was very helpful. David also helped with the sale. Very smooth and painless. In and out of the dealer within 2 hours.

Just bought a car here within the past few days. We bought our first Subaru at Elk Grove Subaru and had a much better experience - in hind sight I should have gone back there. The sales person misinformed us about the vehicle's warranty and we only found this out when we were signing the final documents and had to renegotiate at the very end. Now I found out that we were also told incorrect information about the satellite radio capacity of the vehicle and that it would cost us another $800 to have the satellite radio "capability" to get to a place where it will function. I asked specific questions about this very feature and was told "you just need to call Sirius XM to hook it up. Bottom line - i'll buy other Subaru's but not here - nor will I get my car serviced here either.

We have just driven our new Outback to TX from CA, and it is all the dealership promised in comfort and safety. The salesman Mike Thomas made sure we were familiar with all systems before turning us loose on the road. He could not have been more helpful. The entire staff was customer service oriented.

First visit was for check engine light, next visit was diagnosis and 3rd and last visit was to fix the diagnosis. This was all happening before and after Christmas but was handled quickly and efficiently. Wes was great to work with. Great communication and a fountain of knowledge.

AWEFUL & NEVER AGAIN!! i mean, i know somebodies gotta hire the handicapped, but c'mon, not as mechanics, guys!! Brought an 05 RX8 in i purchased from carmax ~3 years ago. Car was still covered under an extended warranty i purchased w/ vehicle. I paid an extra deductable to have the car serviced by a Mazda dealer instead of Carmax, which i though would be a good idea seeing as how dealers are SUPPOSED to do a good job. Brought it in for 4 items: syncros in the transmission check engine light code 442 &446 (emmissions) Strut replacement. motor mounts Heres what happened: 2 months they kept it in shop (Whaaa?) replaced transmission & motor mounts ignored error codes straight LIED to me saying struts were not original (Ive since looked under the vehice and verified struts ARE ORIGINAL with Niello Mazda. Struts have been replaced via warranty since) not only that but.... They couldnt start it when i picked it up. told me i had to pay for new starter.. it was the battery They told me "not to worry about the fuel gauge"... It died on the way home reading 1/4 tank They didnt say anything about LEAVING HALF MY SPARK PLUGS UNPLUGGED didnt mention they ONLY RESET THE BATTERY TO RESET THE CHECK ENGINE LIGHTS WITHOUT DEALING WITH ISSUE oh ya... and apparently they DIDNT SCREW IN ONE OF THE CARRIAGE BOLT ON MY BRAKE CALIPERS after they inspected for brake wear. it cause my caliper to sit on the rotor crooked destroying my drivers side brake pads and damaging caliper piston with all this they kept my car 2 months, without any rental for me in the meantime and returned it to me almost in worse shape then when they got it!! for every problem they even attempted to fix they made two new one The only reason i havent pursued legal action is because you didnt charge me for your damages (oh im sorry, you call them repairs). If you need something fixed, youll have alot more luck taking a few days off work and doing the work yourself than trusting these clowns to make it happen,

I had a good experience buying a Subaru at Auto Nation. My salesman, Patrick McPherson, was excellent. There was no high pressure sales, he listened to my interests and showed the vehicles. He was very knowledgable about the features of the cars and very patient with letting me test drive several . All in all this was the easiest and most pleasant experience I have had in buying a new car.

We had a great, no pressure, experience purchasing a 2015 Legacy from AutoNation. We visited multiple times to check out various options and colors. When we were ready to buy using the pricing research from Edmunds, Carson (the sales rep we were working with) had the car ready for a test drive and provided us with a great overview of all the options. Our best (least stressful) car buying experience.

We had the perfect buying experience with AutoNation Subaru. No hassles. No upselling. They were very helpful with our new Subaru Forester and then made our day with their purchase price for our Honda Pilot

After dealing with another dealership that kept playing games, AutoNation was able to get me into the vehicle I wanted in 1 day. Thank you Brandon and Samuel- you guys were wonderful!!!

These guys made for a good car buying experience. Were not pushy. Very accommodating. Were willing to outbid competitors. Went in thinking I'd plant a seed and return later but didn't need to. Overall, I'd highly recommend them.

My experience was easy and hassle free. Nothing but good things to say about this place. Knowledgeable friendly staff. Would recommend to anyone looking for a great car buying experience. Thanks Darren and Melinda

Internet sales person, Dan Howes, did a greatj job in communicating before, during and after the sale. The airbag recall put a glitch in the sale, but Dan got the part replaced quickly and delivered the car from Sacramento to me at Tahoe City. Good follow through.

Sales staff very easy to work with and I experienced absolutely no pressure when making the deal.

We had an absolutely amazing experience working with Ian Grimes at AutoNation Subaru. Amazing is never a word I thought I would ever use to describe a car buying experience, but that is truly what Ian is, AMAZING! We told him our price point over the phone, showed up 30 minutes later, he had the car ready for us to test drive and we drove home that night with a new car and exactly the terms we agreed upon over the phone. The finance experience was great as well, no high pressured sales tactics. If you're ever in the market for a Subaru or Mazda, I'd highly recommend AutoNation Subaru/Mazda. Be sure to ask for Ian!

This is my first and i think last time that i deal with Roseville Subaru service department, drop 2014 outback this morning, was shocked the way leather interior look's when i pick my car up, the seats was all over in stains the dash board and center console was in dirt, usually before mechanic get's in car they have to use plastic seat covers but not in this case,worst case that when i told and show that to service guy, he don't really care about it......!! now i got to clean interior plus have to find some one else to fix issue that never being fix, bad experience with this unprofessional department..!!

Low pressure, for real. Polite, courteous. They found the car that I wanted. They didn't try to sell me something I didn't want. Reasonable price.

Ian Grimes was our salesman. He listened to our needs, gave suggestions and explained everything about the car. He was always helpful, courteous and never pushy. We ordered our car and we really are pleased with it after taking a trip. In the first 8 days we had it we put 1,050 miles on it and it has worked perfectly.

Rod was an awesome salesman! No pressure, helped get the perfect car to fit our needs within our budget! Finally a car dealer that cares about the customer and not the commission! Will definitely be going back when my husbands car needs replacing!

I also bought a Crosstrek and I am lovin' it!

Loved the easy and calm sale for my 2015 Subaru Forester. David and Brad were very easy to work with and wanted me to leave happy and satisfied.

We had Nathan S. for our subaru purchase, we appreacated his no pressure sales attitude, we were ford customers for 2 previeous escapes.Subaru autonation made us a deal that we just couldn't pass on. Well be back.

We purchased our 2015 Subaru Outback Limited after visiting other dealerships in the area. The car we wanted was difficult to find. AutoNation worked with us to get the deal we wanted and find a car with all of the options we were looking for. The buying process was pleasant and non stressful. The staff was very helpful and courteous. We were given a full detail of our new car and left the dealership pleased with our purchase. The facility is clean and has activities for the kids in a designated room with TV and Wifi access. The dealership has a large selection of new and used vehicles.

Chopra our salesman was awesome! He catered to our every need, we have Bought four other cars from other dealerships and this sales was by far the best experience yet. We wanted a Subaru outback and we got the exact one we wanted. Thank you so much auto nation.!

Best car-buying experience; our salesman, Carson, was a "mister know-it-all" in his responses to all questions and characteristics and advantages of the vehicle. He was extremely pleasant, easy to talk, and all of the information and process was clear and concise.

My husband and I were glad to return to AutoNation Mazda Roseville to purchase a 2nd car from them. They listened to our stipulations and worked to make the purchase possible for us. We would go back again in the event we need another car.

Very nice, courtesies staff. Car come out perfectly clean

I had been emailing a bunch of dealers in the area with the OTD price and financing terms I wanted on a new Subaru and after a couple of weeks of going back and forth with various dealers, finally Subaru of Roseville said they could get me the deal. So we drove up to Roseville and the car was waiting for us. Took a test drive, all good, and I was ready to write the check and get out of there. Instead, it took 4 more hours to complete the deal, even though I had already negotiated the price and financing in advance. The only thing the dealer had to do during that time was process the financing paperwork and evaluate our trade-in. I have no idea what took so long because the dealership was not busy. We went back and forth only twice on the trade-in. We spend much of the time just sitting and waiting and a good chunk engaging in awkward small talk with the salesman while the financing manager got her stuff together. It was absurd. A great deal of effort was also spend trying to upsell us on warranty packages even after we made it clear that we had to get going. Despite the staff being friendly, it was a poor service experience.

Very good and FAIR service and prices in all respects. Very knowledgeable and prompt.

I recently bought a 2012 Legacy and to process was awesome. The Sales woman, Alicia Egan, was not pushy and very friendly. It was the fast car buy experience I have had. Was in and out in two and half hours with test drive and finance. If there was anything to complain about would be the renovation but who cares when you can buy a car under 3 hour!

My husband and I went in with idea of buying a new Subaru. I had already read and heard goood things about the Forester. Since we bought our last car, a Mazda Tribute, from AutoNation in Roseville,CA, we decided to try them again. It was only slowed by having to locate the car we wanted in the right color. That done we had no problems purchasing the vehicle. We were paying cash so that process went fairly fast. Our sales person, Karan Chapra, made us comfortable and didn't try to sell us more than we wanted. I would recomend him to anyone wanting a Mazda or Subaru from this dealer.

I was interested in purchasing a car and scheduled an appointment to meet with a dealer. I am from out of town (1.5 hours from the dealership). Five minutes prior to my appointment, and while I was around the corner from the lot, I received a call from them saying that the car I was interested in sold the day before. I was very disappointed that they did not contact me earlier. This was very unprofessional and a waste of time. Based on my experience, I would not recommend this dealer to a friend.

I've had exceptional service here. Both times! Always wary of needing to take my cars to the dealer for service. But both my times here were fast, friendly, and free! So grateful.

Awesome place great selection and best prices

ABSOLUTELY HORRIBLE SERVICE DEPARTMENT!!! Don't take your car there!!! It will come out with more problems than when you first took it in!!!! HORRIBLE CUSTOMER SERVICE!! Worst place you can take your car!!!!

They had the perfect car. Well, it fit everything I was looking for except on price. I did my due diligence and requested more info on price. I got a form letter with vehicle specifics, which I already knew from the add. I request price info again and they called to say it is what it is. I found and purchased the same car, except brand new, for $485 less than their used one. Their people acted in a professional manner at all times, but not what I would call forthcoming.

I am very happy with my new 2014 Mazda6. The only thing that annoyed me was being told that I could have the car for $30K out-the-door and then being told that was not possible the following day. I still think that I ended up with a good price, but I did not appreciate being misled. Overall, however, I had a good experience at AutoNation in Roseville.