The 2022 Subaru Love Promise Customer Commitment Award

The 2022 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is AutoNation Subaru Roseville dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Placer SPCA

City of Rocklin Parks and Recreation

George Cirby Elementary

City of Roseville Parks and Recreation

Sutter Roseville Hospital

Did AutoNation Subaru Roseville go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from AutoNation Subaru Roseville

Subaru and AutoNation Subaru Roseville believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Subaru Loves Pets 2021 & Placer SPCA - Connie F

Whopper The Underdog Gets Adopted Whopper, a 5 year-old Chihuahua mix came to the Placer SPCA as a stray. She was having a hard time getting around, partly because she was very overweight, but also she seemed to be in pain. X-rays revealed a pelvic fracture, disc disease, hip dysplasia and arthritis. No wonder she wasn’t moving around much! Our veterinary team started Whopper on medications to ease her pain and help with inflammation, and then fitted her for a wheelchair to help her move around more easily. She was placed in a foster home where she could receive lots of love and attention, and where her weight-loss plan could be closely monitored. During this time, the Placer SPCA also provided Whopper with treadmill therapy, which would help with her weight loss goal and was easy on her joints and spine. Before long, this sweet “Underdog” was on her way to a healthier life. To make things even better, at the Subaru Loves Pets Adoption Event at AutoNation Subaru Roseville, Whopper was adopted by a wonderful family! Thanks to the generous support of AutoNation Subaru Roseville and the community, your donations help save the lives of animals who need us most, like Whopper. Subaru’s contribution allows us to continue our critically needed programs and services including pet food assistance, humane education, low-cost spay and neuter, medical care and much more

Placer SPCA
Subaru Loves Pets 2021 & Placer SPCA

Jude walks again thanks to AutoNation Subaru Rsvl - Courtney M

Jude, a 2-year-old small mixed breed dog came to us as a stray on September 28, 2020. He was brought in after a Good Samaritan discovered he was unable to walk. We assumed he had been hit by a car, but upon further examination, his trauma was even more severe. He had several puncture wounds around his neck with a large amount of swelling — indicating something had likely picked him up by the neck and shook him. For three days, our veterinary staff tried various treatments to address his wounds and control his pain. We were concerned about his quality of life if we didn’t start to see improvement. On the fourth day, he miraculously made a complete turnaround. He began walking normally, interacting with staff, and eating willingly. We took x-rays and had them evaluated by a radiologist specialist to make sure we weren't missing anything in his treatments. Each day he improved and after about 2 weeks, we decided he was healthy enough for adoption. Jude was adopted to a loving home in October. Thanks to the generous support of AutoNation Subaru Roseville and the community, your donations help us save the lives of animals who need us most, like Jude, through our Guardian Angel Program. Subaru’s contribution also allows us to continue our critically needed programs and services including pet food assistance, humane education, low-cost spay and neuter, and so much more.

Placer SPCA
Jude walks again thanks to AutoNation Subaru Rsvl

Placer SPCA Share the Love Story - Connie F

Placer SPCA received $38,672.00 from the Share the Love Event. It arrived in May 2020, in the midst of the COVID19 pandemic. Due to the Shelter in Place order, all of our facilities had closed. That included our Intake Center, the Auburn location and our new Adoption & Education Center. Our two largest fundraising events of the year, Funny Bones and Woof Wine and Dine were canceled, and our thrift store, recycling and adoption programs were temporarily suspended, resulting in another significant loss of revenue. During this time, 180 animals were placed in foster homes where they continued to receive the highest quality of care. Since then, we have been reopening in a phased approach. Some animals that were in foster care are now returning to the Adoption & Education Center, while others are remaining in foster care until they are adopted. Adoptions have now resumed by appointment. The average cost to care for one of our animals can be around $500 and includes spay/neuter surgery, micro-chipping, training, food, shelter, and unconditional love. Medical care costs can add up quickly and are an additional expense. Your donation has helped us continue to provide quality care and medical treatment to homeless and abandoned animals during this pandemic. AutoNation Subaru’s generous gift has been allocated to our greatest needs. In addition to the best of care for animals within our shelter, your support will allow us to offer programs that keep people and pets together whenever possible. This includes our community pet food pantry and SOS program assisting with funding for boarding, rental deposits and medical care for animals when individuals and families are experiencing financial difficulty. We are incredibly grateful for our special relationship with AutoNation Subaru. Thank you for helping us, help others during times of crisis.

Placer SPCA Share the Love Story

All because he asked Do you need some help today? - Not available N

John Elmore out of Roseville Subaru in the Automall is a phenomenal salesman. It all started with "Do you need some help today?" with a genuine smile. After test driving a few cars, I knew that the 2019 outback was for me! John went through the hoops in getting us the best deal possible and remained professional throughout the entire time. John showed me how to use the new features that the car had to offer. He kept in touch after the sale to make sure the car is exactly what I thought it would be. When I was disappointed by not having remote start, he created an appointment that worked with my busy schedule and helped me get the best rate on the remote start. Thank you John Elmore and Thank you Subaru at Roseville Automall!

All because he asked Do you need some help today?

Subaru & LLS Team Up for Local Cancer Patients - Erica B

Infusion patients receiving treatment at Sutter Roseville Medical Center received a heart (and body) warming surprise when AutoNation Subaru Roseville and the Leukemia & Lymphoma Society arrived with brand new, soft and cozy blankets for them to use and take home, along with art kits and several “messages of hope” from people out in the community. The Leukemia & Lymphoma Society was led by their Honored Hero, Emma (13), who battled cancer when she was only 3 years old and has now been in remission for almost 6 years. The patients’ faces lit up when Emma arrived to hand-deliver to them their very own blankets to use while they received treatments. For patients going through infusion treatment and therapy, the process tends to make their bodies feel weak and cold.“Some of them are here all day long, and sometimes with the medication they receive they get cold sitting back in their recliner,” said Lynette Messex, Manager of the Sutter Roseville Infusion Center. That, mixed with the already low temperatures of the treatment center, make the blankets very useful and ease nerves while providing comfort for patients. In addition to the blankets, patients at the infusion center also received a box full of “messages of hope,” which were all written by those who wanted to encourage patients on their difficult journeys. The messages were passed along to several patients and will also be displayed in the lobby so newcomers and other returning patients can feel supported at each visit AutoNation Subaru Roseville has donated more than 300 blankets to spread warmth and hope to those fighting cancer around Roseville, including those at the SRMC Infusion Center, since the partnership with LLS began four years ago.

Subaru & LLS Team Up for Local Cancer Patients

Thank you, AutoNation Subaru! - Leilani F

Thank you to AutoNation Subaru for your continued support of the Placer SPCA. Through the Share the Love event, we received an extremely generous $48,000 which will impact the lives of hundreds of homeless and abandoned animals in Placer County. The average cost to care for one of our animals can be around $500 per animal and includes spay/neuter surgery, microchipping, medical care, training, food, shelter, and unconditional love. AutoNation Subaru’s incredible donation will help the Placer SPCA continue it’s efforts within the community to provide adoption counseling services, spay/neuter assistance and education, pet lost and found, behavior classes and workshops, humane education, collaborative rescue efforts, and volunteer opportunities. Thank you, AutoNation Subaru, for getting us one step closer towards our vision – that every adoptable companion animal in Placer County has a home.

Placer SPCA
Thank you, AutoNation Subaru!

Don’t buy based on other people’s opinions. - Steven V

While I was searching for my next Subaru, I ran into Brandon Reschler at the Roseville auto mall Subaru. I had set an appointment with him the day prior, and in other experiences, they are sometimes unavailable. This was not the case. He was readily available to talk with me about my next purchase. The car I had come to look at was transferred earlier that day so we just talked about options. I decided to wait until the 2019 Impreza was released and get the eyesight package. He just gave me information and didn’t try to sell me anything. Of course, he was partial to Subaru’s, but I didn’t feel like I had to buy one that day or at all. He “kept it real” and I returned more than a month later to place my order and he was still just as helpful. Thank you Brandon! I can’t wait for my safer Subaru to arrive!

Don’t buy based on other people’s opinions.

Subaru & LLS Team Up to Donate Blankets,Craft Kits - Erica B

Erica and Linda from The Leukemia & Lymphoma Society (LLS) met with AutoNation Roseville Subaru staff (Heather, Ryan, and Asia) at Sutter Roseville Hospital on July 12, 2018. They were joined by two Honored Hero families - Omar and his Dad Abdul, and Taylor and her Mom Michelle. LLS shared that Omar was five-years cancer free and Taylor had just completed treatment in May; everyone cheered! Everyone helped to unload the two Subaru Ascents and brought everything upstairs to the Infusion Center floor. We took a few photos which featured 80 blankets, 25 arts and craft kits, 25 additional pink blankets and several LLS/Subaru reusable bags. Subaru and the hospital staff got to know our honorees, and Subaru generously gave both of them their own bag of goodies. Subaru even had the chance to tour the Infusion Center, which was eye-opening for all. The hospital staff, especially Kathleen, and LLS cannot thank Subaru enough for their generosity in providing the beautiful blue blankets and fun arts and craft kits! We’re excited to see them at our Light The Night Walk in November and continue our partnership with them.

The Leukemia & Lymphoma Society
Subaru & LLS Team Up to Donate Blankets,Craft Kits

Blanket Delivery to Local Blood Cancer Patients - Erica B

Erica Brown, fundraising campaign assistant, attended the AutoNation Subaru Roseville blanket drop off on Thursday, July 6 at the Sutter Roseville Hospital. Kathleen Murphy, the individual LLS coordinated the drop off with, met Erica and Stuart Snyder and Casey Cutts from Subaru in the cancer center lobby. She brought everyone upstairs where they met Lynnette Messex of the cancer center and some of her staff. Lynnette mentioned how thankful they were to have been selected once again to receive the blankets as the cancer patients absolutely loved last years. Her staff were also impressed with the quality of the blankets and thought the craft kits were so cute!

The Leukemia & Lymphoma Society
Blanket Delivery to Local Blood Cancer Patients

Subaru and NWF Love the Earth! - Colleen K

Here are photos of my students planting the native plants that Subaru sent us. It took some doing because our school is going to be going through some construction and I was told our nature area (where we had garden boxes) is going to be removed. For this project I had to have students move one of the wooden boxes to a fenced concrete area behind our Special Education classrooms. My students then had to dig up bucket loads of dirt to move to the box. They planted the plants according to the key that was sent. There is water in the area because the Independent learning students have a small outdoor garden. For next school year my Environmental Science Students and the special education students will be working together to grow an edible garden and a native plant garden. The unfortunate thing is the grant from Subaru came to me at the very end of the school year when finals and final projects were in the works. I am excited for the next year 2017-2018 to revive are gardening and start our new partner ship. I thank you so much for this opportunity. My students had a great time with the whole process of moving and planting a garden. I plan to continue this hands-on education with my future classes.

National Wildlife Federation
Subaru and NWF Love the Earth!